Gift Discoveries Recensioni 

3471
•
TrustScore 3 su 5

3,1

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Valutata 3 stelle su 5

Mainly the lack of communication in respect of my order. I am still awaiting one item but have received absolutely no update since I placed the order.

Valutata 2 stelle su 5

Ordered the solar fairy lights which arrived very badly packaged. The item inside was bent and rusty, with my first thoughts being that it had already been used in a garden. I immediately took photos... Leggi di più

Valutata 5 stelle su 5

Absolutely brilliant company - I had a small issue with a gift ordered for me Called in between Xmas & New Year. Customer services assistant Sian, helped and resolved with a call back the same da... Leggi di più

Valutata 3 stelle su 5

The goods were good but Gift Discoveries did not send confirmation of order. When I tried to contact them,it took a while as they come under Scott & Co. They couldn’t find my order,so I had to go thr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. anche in
  3. Negozio di bigiotteria
  4. Negozio di casalinghi

Scritti dall'azienda

Over 800 gifts guaranteed to created a WOW moment when opened. Fun gifts, quirky gifts, techy gifts, beautiful gifts, personalised gifts and practical gifts - all of them just a little bit different, and many exclusive to us. Join us on a ‘Voyage of Discovery’ and explore our famour HALF PRICE gift offers.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(3471)

12 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Too late for Xmas

Was happy with products when they arrived but I'd ordered 2 lap desks for my grandchildren early in December & was informed they'd arrive on Dec 20th at the latest. They finally turned up on Dec 31st - obviously too late for Xmas. Had to find last minute alternatives

31 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry for the delay with your order.

Unfortunately there was an unexpected delay that meant we had to change the dispatch date, our system should have sent an automatic notification so we will have this looked into to ensure we are keeping our customers as up to date as we can.

We apologise for any disappointment or frustration caused.

Kind regards,

Chloe

Valutata 3 stelle su 5

Ordering and delivery good

Ordering and delivery good
Marble lazy Susan that I ordered was very poorly finished around the rim - rough and sharp. Also strange marks in the marble top. I returned for refund

18 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that the order received was not to the expected standard or quality.

Having checked, I can see that you have since been in contact with our Customer Services team who have helped with the return.

I apologise for any disappointment caused.

Kind regards,

Chloe

Valutata 4 stelle su 5

Goods delivered on time and of good…

Goods delivered on time and of good quality. One small issue was that the tins of seeds were poorly sealed and there was considerable leakage. One item was returned due to inadequate size mainly fault of purchaser. Otherwise happy with purchase

28 dicembre 2022
Valutata 4 stelle su 5

Only 4 stars

Only 4 stars due to the fact one parcel has only just been deliveredI Christmas lights brocade present bags and christmas crackers.
To be used next Christmas !!
Apart from that all good..
Today's date 28th December 2022

28 dicembre 2022
Valutata 2 stelle su 5

Broken Xmas gift

I was pleased that my order from Gift Discoveries arrived just in time for Christmas. However, was then bitterly disappointed to discover the contents (a glass waterlily candle holder) broken and useless. The packaging was inadequate for the delicate nature of the item. A small piece of foam had been stuck to the lid of the box presumably to prevent the item moving but it had become detached and therefore the item was free to move during the delivery process. The box was in fact upside down when delivered as there were no instructions to keep it upright. However, there was a large FRAGILE sticker around the box. In future the company might like to supply additional packaging around the item with larger and more secure material over the top to prevent movement in transit.

22 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that your order arrived broken.

We do try our best to package our items securely to prevent damage during transit, so you feedback is appreciated and we will have this passed along.

I can see that you have since been in contact with our Customer Services team who are helping to resolve this.

I apologise for the disappointment caused.

Kind regards,

Chloe

Valutata 4 stelle su 5

Great customer care…

Delivery was late by Evri but they made it eventually an Xmas Eve…. Contacted Gift discoveries regarding initial non delivery they couldn’t have been more helpful if they tried… quick response to emails and even phoned me …excellent thank you

22 dicembre 2022
Valutata 1 stelle su 5

3312574CCPPER WaggyDogz Mug Cockapoo…

3312574CCPPER WaggyDogz Mug Cockapoo Perso 1 £14.95 Never. arrived

3 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that your order did not arrive.

Having checked, I can see that you have since been in contact with our Customer Services team and we have arranged a replacement for you.

I apologise for any disappointment caused.

Kind regards,

Chloe

Valutata 1 stelle su 5

Wrong T-shirt with Wrong logo sent

1.Despite paying “express” delivery the order has only just this minute arrived!!! It took 4 days.
2. The wrong colour t-shirt arrived with the wrong logo on it. How can you get it so wrong???
3. It’s Xmas eve tomorrow and it’s too late to change it. That means I have got to go shopping for a present tomorrow when my guests are due to arrive. This is so inconvenient and time consuming and putting pressure on me that I don’t need quite frankly.
I am absolutely fuming.

23 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am very sorry that the wrong product arrived.

We will have this passed along to be looked into, to help prevent this happening again.

Should you want to return this and need any assistance, please do contact our Customer Services team and they will be happy to help.

I sincerely apologise for the frustration and inconvenience caused.

Kind regards,

Chloe

Valutata 4 stelle su 5

thank you in the end.

The items I ordered are great, my only niggle is the delivery problems, which have sorted themselves out now, so thank you for your attention on the phone all has turned out well in the end.23

23 dicembre 2022
Valutata 1 stelle su 5

Questioning order as something missing…

Questioning order as something missing or terrible overcharge on postage !

7 dicembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that you are missing an item.

Having checked, I can see that our Customer Services team have since responded to your email advising further information on your order.

I apologise for any disappointment caused.

Kind regards,

Chloe

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