Gift Discoveries Recensioni 

3471
•
TrustScore 3 su 5

3,1

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Valutata 3 stelle su 5

Mainly the lack of communication in respect of my order. I am still awaiting one item but have received absolutely no update since I placed the order.

Valutata 2 stelle su 5

Ordered the solar fairy lights which arrived very badly packaged. The item inside was bent and rusty, with my first thoughts being that it had already been used in a garden. I immediately took photos... Leggi di più

Valutata 5 stelle su 5

Absolutely brilliant company - I had a small issue with a gift ordered for me Called in between Xmas & New Year. Customer services assistant Sian, helped and resolved with a call back the same da... Leggi di più

Valutata 3 stelle su 5

The goods were good but Gift Discoveries did not send confirmation of order. When I tried to contact them,it took a while as they come under Scott & Co. They couldn’t find my order,so I had to go thr... Leggi di più

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Scritti dall'azienda

Over 800 gifts guaranteed to created a WOW moment when opened. Fun gifts, quirky gifts, techy gifts, beautiful gifts, personalised gifts and practical gifts - all of them just a little bit different, and many exclusive to us. Join us on a ‘Voyage of Discovery’ and explore our famour HALF PRICE gift offers.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(3471)

12 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

A very satisfied customer

I have dealt with Gift Discoveries over a number of years and have yet to be disappointed by any of the products I have bought or the level of service received. The two gifts I have most recently purchased (one relating to a particular month, the other personalised with a name) were correct and delivered within a reasonable time-frame. In both cases, the recipient was delighted!

16 febbraio 2023
Valutata 5 stelle su 5

First class service

Very pleased with my purchase exactly what I was looking for as they seem to be a bit thin on the ground at the moment. Item arrived on time, well packaged and it's still early doors but it seems to be working perfectly doing exactly what I wanted it for, First class service.

3 febbraio 2023
Valutata 1 stelle su 5

I Ordered 2 items

I Ordered 2 items, a week past Saturday, in good time for for a birthday present delivery on the following Thursday. I was assured at the time of ordering that delivery would be three days at most.
One of these items arrived only yesterday (8 days after ordering) the other reached its destination today !
I am dissatisfied and disappointed, I can never trust delivery promises from you again.

21 gennaio 2023
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that your order did not arrive in time.

Having checked, I can see that one item was dispatched within the expected timeframe, however one did get sent out a day late unfortunately.

We appreciate your comments and feedback and will have this passed to our relevant team to be looked into.

I apologies for the disappointment caused.

Kind regards,

Chloe

Valutata 1 stelle su 5

Not happy with wait

I ordered the items in November last year and have only just received them.
I am very disappointed as they were a Christmas present so have no relevance now over a month late for that. I will give the items to the recipient with apologies. I feel I should get some sort of compensation for this but do not expect anything. It has made me wary of purchasing anything from this company again.

31 gennaio 2023
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Risposta di Gift Discoveries

Thank you for your review.

I am very sorry for the delay with your order.

Unfortunately there was a delay with getting the order dispatched, you should have received emails updating you on this, we will have this looked into to ensure our system is working correctly to keep our customers as up to date as we can.

Your feedback will be passed to our relevant team.

I sincerely apologise for any disappointment or frustration caused.

Kind regards,

Chloe

Valutata 1 stelle su 5

Order arrived 2 months late

Ordered mid November for Christmas gifts: arrived mid January. My order was for metal bookmarks: they are delightful but useless as Christmas gifts. Ther was no explanation or apology.

12 novembre 2022
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry that this did not arrive in time for Christmas.

Having checked, I can see that we did not contact you as we dispatched this within the expected time frame, we only contact customers if there is a delay with the dispatch.

Once it has been sent, if there are any delays/problems during transit, the tracking will prompt you to contact us so we can investigate further.

Having checked the tracking, it looks like this may have gotten lost in transit but then got located in January and so they sent it out for delivery.

I sincerely apologise for any frustration or disappointment caused.

Kind regards,

Chloe

Valutata 1 stelle su 5

I have requested a full refund for a…

I have requested a full refund for a £19.95 t.shirt and have received £3.36 not happy. Also had issues with order invoice said 2 items only dispatched 1. No care regarding reply and just expected to wait until they got round to dispatching again. Which didnt arrive and had to be reordered when I asked when it was likely to arrive. Really poor customer service. Just out to take your money

As of 22 February NO FULL REFUND

26 gennaio 2023
Non scritta su invito
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Risposta di Gift Discoveries

Thank you for your review.

I am very sorry for the issues you have had with this order.

We would like to investigate this further, to ensure that these problems are resolved and also to help ensure this does not happen again.

I have requested further details from you so we can get in contact.

Thank you for your updated review. I am sorry that this has not been resolved. We have not received the details requested so I have not been able to look into this unfortunately, if you could please provide the information requested I will then be able to investigate further to get this resolved.

I apologise for any frustration or disappointment caused.

Kind regards,

Chloe

Valutata 1 stelle su 5

Incredible delay in receiving some…

Incredible delay in receiving some goods. One was an empty torn envelope with no goods inside. I have not received tin containing Guinness chocolate and heard nothing about them for over a month. These were ordered late October/ early November. I definitely will not be using your company again.
Dorothy Wain.

25 gennaio 2023
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Risposta di Gift Discoveries

Thank you for your review.

I am sorry for the delay in completing your order.

Unfortunately we are not able to see if an item has not been delivered, we provide a tracking system so our customers can contact us should there be any issues during transit.

I have emailed you so that we can get this resolved as soon as possible.

I apologise for any disappointment caused.

Kind regards,

Chloe

Valutata 2 stelle su 5

Late delivery so unable to give as…

Late delivery so unable to give as Christmas presents. Will not order again unless a different courier is used

19 gennaio 2023
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Risposta di Gift Discoveries

Thank you for your review.

I am very sorry for the delay with delivering your order.

Unfortunately due to the Royal Mail strikes, more people than usual chose to use a courier this year, so Evri had much more parcels than expected to deliver, this did cause some delays within their system unfortuantely.

We apologise for any disappointment or frustration caused.

Kind regards,

Chloe

Valutata 5 stelle su 5

Wonderful Emergency light

I bought a pop-up camping light for all my neighbours at Xmas - not for camping as we are mostly over 90, but just in case of a power cut. They proved so popular that this is a follow- up order, for the friends who didn’t get one. Put in a handy place, then it is ready if you need it. Well worth the money.

12 gennaio 2023
Valutata 4 stelle su 5

Alls well that ends well

This order has caused some confusion but ultimately I am really pleased with the outcome.
As I was visiting my sister in Scotland I arranged for the order to be delivered to her address.
We were informed on Saturday that it had been delivered, but our camera evidence shows it hadn’t.
Suffice to say it was delivered today ( Tuesday )by a pleasant and courteous courier.

10 gennaio 2023

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