Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Leggi di più
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Leggi di più
L'azienda ha risposto
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative ap... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informazioni di contatto
Bevis Marks, EC3A, London, England, Regno Unito
- +44 20 3318 7571
4,1
Molto buono
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Stressful
Very stressful finding the car. It wasn’t clean.
I wanted to start the hire earlier than the time I put (12.00) but couldn’t so had to wait till the exact time I requested, which is fair enough.
I hired it for 6 days and said drop back would be 7.00 (which is FIVE hours earlier than the full 6 days) I arrived back 7.45 still within my 6 days but they still charged me a late return fee. This is unacceptable. I may never use them again for that reason.
9 luglio 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Garo,
Thank you for taking the time to leave us your review, I understand your frustration with your recent experience.
When you book a car on Getaround, the car must be bought back at the time specified on the rental agreement even if the car has been booked for 6 days, it does not always mean that the car will be insured for the entire six days, instead the insurance covers the time period stated on your rental agreement, up to the end time shown.
You can read more about the late return policy in our Help Centre here: https://en.getaround.com/help/articles/fe6f1d245c55
If you have any other questions please reach out via https://uk.getaround.com/contact and we will be more than happy to assist you further.
Kind regards,
Laura
Stressful and exhausting experience at 7 months pregnant
I hired a car via Getaround to drive to a friend's wedding as the location was very remote and there was no other way of getting there. On the morning I was due to collect the car, I received call from the owner to say the previous hirer hadn't ended the rental and so the car I'd booked months ago for my friends wedding wouldn't be available. Although I was offered an alternative car, it was 25 mins drive from my address, each way, rather than the 15 minute walk which was the location of the vehicle I had originally booked. Given that I'm 7 months pregnant, I originally booked a vehicle that was very close to my home address and was a car I was familiar and comfortable with driving.
Although the owner said they would reimburse me for the taxi there and back to collect and drop of the vehicle, this added an hour onto my journeys. As a result I was 30 mins late for the wedding and missed the ceremony. I didn't get back from the wedding until 1am and so didn't want to return the vehicle that evening as it would've meant not getting home until 2am, so I dropped it back this morning (within time) but as you can imagine, at 7 months pregnant, what should have been a stress and hassle free hire and enjoyable day at my friends wedding, turned out to be extremely stressful and exhausting weekend. I think Getaround should have a better contingency plan in place in scenarios like this, such as delivering (and collecting) an alternate vehicle to my address which would've made this whole experience a lot less stressful and exhausting.
15 luglio 2023
Non scritta su invito
Risposta di Getaround - UK
Hello,
Thank you for taking the time to let us know about your recent experience, I'm very sorry to hear about the issues you encountered, and can understand how frustrating and disappointing this was for you.
We really appreciate your feedback and comments, they help us to continue improving our service by better understanding our users' needs.
Kind regards,
Laura
A terrible company & service
The car and the owner were great. But the company itself — terrible and unreasonable policies, customer service and app. Never using them again.
26 giugno 2023
Risposta di Getaround - UK
Hello David,
Thank you for taking the time to leave your feedback, I'm really sorry to hear that you're unhappy with your experience.
So that we can better understand your complaint and work to resolve it, can you please reach out via https://uk.getaround.com/contact with additional information?
Kind regards,
Laura
Was easy pick up and not far from the…
Was easy pick up and not far from the airport. Nice and simple
9 luglio 2023
Risposta di Getaround - UK
Hello Rob,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Jim
Risposta di Getaround - UK
Hello Lisa,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Jim
Excellent as always
Very reliable excellent the car was great to drive well done as usual thanks
1 luglio 2023
Risposta di Getaround - UK
Hello Tariq,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Very pleased with the rental
Very pleased with the rental. Pleasant experience. Exactly what it says on the tin.
26 giugno 2023
Risposta di Getaround - UK
Hello Daniel,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Clara
Got rejected due to CCJ even though I…
Got rejected due to CCJ even though I had no records. No customer support
29 giugno 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Bao Duy Than,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
So that we can take a closer look at what happened can you please reach out via https://uk.getaround.com/contact with the email address linked to your Getaround profile?
Kind regards,
Laura
Le service est très efficace et facile
Le service est très efficace et facile à utiliser.
Lors d'une expérience précédente, le véhicule ne s'ouvrait pas et le customer service à été très professionel.
Le propriétaire du véhicule est venu et l'a ouvert manuellement. J'ai ainsi pu prendre la route.
Je recommande!
28 maggio 2023
Risposta di Getaround - UK
Bonjour,
Merci d'avoir laissé votre évaluation, nous sommes vraiment heureux d'entendre que vous avez eu une bonne expérience avec Getaround.
Vos commentaires nous aident à sauver la planète, location après location.
Bien à vous,
Clara
Risposta di Getaround - UK
Hello André,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
This is the worse company ever- me and…
This is the worse company ever- me and the owner went at the end to the shops to top up fuel for the car I paid £35 for the petrol Getaround has now charged me another extra £50 - me and the owner have sent them receipts and proof / confirmation to tell them I have already paid for the fuel. They are telling me they cannot refund me and make and adjustments. What kind of service is this????????? The customer service is so rude! They don’t know how to talk to customers. I’ve had so many bad experience with them but this is enough now!
18 giugno 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Ikra,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
One of our Customer Support team will reach out to you via email so that we can resolve any outstanding issues.
Kind regards,
Laura
Risposta di Getaround - UK
Hello Vincent,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Clara
Great experience!
9 giugno 2023
Risposta di Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Clara
Very easy to arrange and everything…
Very easy to arrange and everything went as planned.
2 giugno 2023
Risposta di Getaround - UK
Hello karen,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Ben
Simple experience
Simple experience. App was smooth and had next to no fuss organising. Car was partially clean but all in all very good experience.
28 maggio 2023
Risposta di Getaround - UK
Hello Silas,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
Risposta di Getaround - UK
Hello Szabolcs,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Clara,
Convenient pick up
Convenient pick up, great car and economical drive, have used this car multiple times
12 maggio 2023
Risposta di Getaround - UK
Hello andrew,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Antonio
Great and easy way to hire car
14 maggio 2023
Risposta di Getaround - UK
Hello Mr,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Clara
Very good car clean And the owner is…
Very good car clean And the owner is very onerous in good easy to call him or talk to him
8 maggio 2023
Risposta di Getaround - UK
Hello Medheni,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Clara
Risposta di Getaround - UK
Hei Marie-Louisa,
Tusen takk for hyggelig tilbakemelding, vi håper å se deg på veien med Getaround igjen snart!
Ha en fin dag.
Vennlig hilsen,
Clara - Getaround
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.