Get Connected Recensioni 527

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Called into the Abergavenny store earlier and was served by Bobby.Bobby saved me money on my new contract,explained everything thoroughly and transferred everything over to my new phone.Excellent serv... Leggi di più

Valutata 5 stelle su 5

Visited the branch in Church Stretton this morning. I was able to change my mobile contract to a new mobile provider at a reduced monthly cost. I am confident that I was given good advice. Josh is ski... Leggi di più

Valutata 5 stelle su 5

This company has a 'help everyone' policy, everything is carefully explained without being patronising, we are not all tech wizards!! Josh has just sorted out a new phone for me, transferred everythin... Leggi di più

Valutata 5 stelle su 5

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremel... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Informazioni fornite da varie fonti esterne

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

527 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

I Went into connect store in ebbwvale…

I Went into connect store in ebbwvale where James was at the door welcoming me. James was very polite and welcoming and I felt very relaxed almost right away. Normally I would get nervous going to there’s type of shops but I felt like I known him years just after 5 minutes of chatting about the problem I had. James helped me find a new contact that was right in my price range and gave more than I was looking for. The service I had from James was more than I’ve had before from any other phone shops, James also helped me set up my new phone and said that if there’s anything missed was any issues to come back and see him at any point. Thanks James for making my experience easy

27 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Champion Service!

Went in to ask whether it was possible to reduce the payments on my partners contract, came out with a new phone, better contracts AND saved money!

26 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company

I visited the Abadare store today and was in the process of taking out a phone contract. During the process, I noticed they never mentioned that the contract only included 3G and 4G coverage, with no 5G available. As soon as I saw the contract details in the email, I immediately questioned it because 5G coverage is important to me.

The salesman told me there was no 5G coverage in my area, which is simply not true, as I am currently with EE and already receive 5G coverage where I live.

At that point, halfway through the process, I clearly stated that I had changed my mind and no longer wanted the contract. I had not signed any paperwork or physical documents, yet I was told the contract had already been “sold” and was basically forced into continuing. I left both the SIM card and the phone on the counter because I did not want the contract.

I also contacted head office to make a complaint, but instead of dealing with the issue properly, they transferred me straight back to the same store and the same employee involved in the situation.

Very disappointed with the experience and the misleading information provided. I could have received a far better deal with EE. I would not recommend this store based on my experience.

21 maggio 2026
Non scritta su invito
Logo di Get Connected

Risposta di Get Connected

Hello Maryam,

Thank you for your review; I am sorry to read that you are not happy with the service.

As discussed with you in store, there is no 5G coverage at your postcode yet on Vodafone, but it will be available in the future.

We understand that since taking the deal you had a conversation with your previous supplier and decided to take a deal with them. We understand how frustrating it is to be offered something you prefer after taking a deal elsewhere, but we are happy that we satisfied your requirements at point of sale.

We are sorry that you are not happy this time and wish you all the best for the future.

Valutata 5 stelle su 5

Great Service!

I came into Get Connected Bangor looking for a new iPhone and I honestly couldn’t fault the service. Dan explained everything clearly, helped me find the best contract for my budget, and even managed to save me money compared to quotes from other network shops in the area. No pressure selling at all, just genuine advice and friendly service. The whole process was quick, easy and stress-free. I’d definitely recommend them to anyone looking for a new phone!

2 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant experience

Brilliant experience, very happy with the service i received, Steve explained everything i needed to know to get the best out of my new phone and he also transferred all data from my old phone to my new one, i would recommend 100%

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Matt Get Connected Porthmadog

Matt in the Porthmadog shop was excellent with dealing with our request with imternet access around the country when we travel.Very knowledgable about our requirements and introduced us to the most suitable options and the best value available. Cannot recommend him highly enough.

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing service from David at…

Amazing service from David at porthmadog his patience unmatched and quailty of service top drawer even stayed late on to finish transfers from old to new without question,would highly recommend him without question, diolch David 👍

15 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

5 Stars!

David from Porthmadog office always goes above and beyond.Been going there for few years now. He is polite and easy going, gives you the best options and is never pushy. I'm not tech savvy and he is always patient. Helped to transfer everything from old phone to new one. Nothing is ever too much trouble. Will be going back in a couple of months to sort out my broadband. Thank you David,see you soon!

6 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

I can't praise the service I've had from David enough!! Nothing is too much trouble... His knowledge and his experience with phones and tech is incredibly good. He is a genuinely nice guy.
Highly recommend!

2 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service, prompt and efficient, friendly and helpful advice at Porthmadog.

David went above and beyond to get us set up at very short notice. Very grateful for all his help.

11 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I found a deal for 80 Gb Vodaphone Red…

I found a deal for 80 Gb Vodaphone Red 2 year contract but Get Connected are not interested in honouring it ? Is this a fair way to conduct a business? It’s not like they are going to go bust ?

15 aprile 2026
Logo di Get Connected

Risposta di Get Connected

Hello Mr Jones,

Thank you for your feedback.
As stated to you, that page should not have displayed the deal that you found so we do apologise for the confusion.

As also stated, the deal did not exist with Vodafone no longer, so we were unable to physically put you on that contract.

We did contact you to advise we did manage to find a deal that was a sim only with Vodafone, giving you more data for less per month but we did not hear from you.

We are sorry that we could not help you on this occasion and hope that you find the deal that you want.

Valutata 5 stelle su 5

Dave at Ross-on-Wye

Dave at Ross-on-Wye was an absolutely star today. Thank you for assisting with data transfer to getting new iphone 23 up and running. Had urgent need not to be without phone and we were at a loss to.know what to do. Cant thank you enough. Huge asset, well done. :)

10 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

pothmadog shop

Ive been to the pothmadog shop twice now to both get my contract and renew for an updated one
Not only did David go above and beyond in helping me the first time setting everything up when no one else would take on my contract he basically did 90% of the work the second time
He explained everything in minute detail and answered any queries i had and eeased any tension i had
I would 100% recommend using the shop if you plan on getting a new phone or contract all the staff were beyond helpful

Alex

25 marzo 2026
Non scritta su invito

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