Gerhard's Appliance Inc. Recensioni 255

Bought a dishwasher and refrigerator after a dishwasher leak. Saleswoman misrepresented model and sold us a piece of junk. Although Bosch is best brand in dishwasher (previously owned their entry model), this model shouldn't be sold and especially not to people worried about leaks! It has no tray, inside is in 3 pieces vs. solid in unit up, but sales person said only difference is that it has a plastic bottom. Unbelievably uninformed! She should have told us there is no vent so dishes don't dry, unit stinks, doesn't clean dishes, spray arm constantly falls off as it is cheap plastic. Racks are cheap and don't even fit our dishes. We've had installation out twice and a tech out in the past two weeks and they won't let us swap this out. NO customer service. Manager just as uninformed and tried to tell me they have no complaints! Hardly. Cancelled fridge order at least. Will never shop there again.

The store will now replace the refrigerator.

I must say I can’t agree my experience was amazing my sales person was Brianna I told her my budget and she made it happen she even price match which was awesome she picked quality appliance I was pleased with everything .rhe delivery was also timely and smooth I would go back without thinking about it.

Products are very good. But the service is the worst. I ordered my oven in October planning to make holiday meals. I was told to expect it by the end of the month. I got it mid February. No explanation, no contact for 4 months. I asked for a discount, NO to that. Big fat nasty don’t care about you NO. Family owned so NO where else to escalate my issue. So disappointed. Buyers beware.

The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Talk to me before buying anything at Gerhards Appliances. They do not stand behind the manufacturer products they sell….horrible company!

We recently purchased a GE dishwasher from Gerhard's; we wanted to buy locally, and since they said that their "installers" were also locally sourced and vetted by them, we figured we'd get a better experience from them than if we went to one of the big box stores. The dishwasher we were looking at was fairly priced, and there were no real issues when purchasing, as we knew what we wanted and the sales person really didn't need to do much "selling". We scheduled a time for the dishwasher to be delivered and installed, and since it'd be better to have it delivered in the afternoon, I requested some time after 12:00pm.

This was my first issue (albeit not a big one, but an inconvenience worth mentioning to those looking to purchase from Gerhard's): they said that they couldn't put in the actual time of the delivery, but they'd put in there that the afternoon would be better. I get a message the next day that the delivery would be in the morning...I responded to the email stating that I needed it in the afternoon, as no one would be around to receive it in the morning; they told me that they could not control when the unit was going to be delivered, and I'd have to reschedule altogether. That's fine, as it was rescheduled for the next day in the afternoon.

The installer came, and went about the delivery and installation. All seemed fine, as they tested the installation in front of me, I signed off, and then they went off on their way. This brings me to my next issue: when I tried to open an adjacent cabinet drawer, I found that part of the installation screw had gone into the drawer, and as it opened, gouged out the side of the drawer (see attached pics). These drawers are relatively new, and now one is damaged because of an inept installer.

My third issue is this: I sent a message to the Gerhard delivery email address telling them what happened, and the response I got was that they would have to have the installer contact me; this SCREAMS to me "We don't stand behind our work", and that's a HUGE red flag for me. Needless to say, the installer never reached out. I waited a week, then I called the Gerhard's Customer Service line and told them what happened - they transferred me to their Delivery department, who then told me that...they need to have the installer contact me. Again, after another week, I received no response.

In looking through other negative reviews for Gerhard's, it appears that a "representative" posts a canned reply to "contact us directly" so "we can help make this right!" - a note on that...I did contact their customer service, and no effort (not even an apology) was made to even remotely address the issue. Almost two weeks later and I am still waiting for a response. Buyer beware when dealing with them that once the sale is made, you are pretty much on your own to fix any issues. If you're handy and can install these yourself, you may have no issues with them...but if you're like most homeowners dealing with purchasing and installing an appliance, you may want to go somewhere else for a better experience.

I bought a dishwasher from Gerhard's and am very pleased. Erik, our salesman, was extremely helpful and knowledgeable. This is the third appliance I've bought from them and had a great experience every time.

I drove there tonight with my husband, prepared to buy about 26k of appliances, there was one employee and one customer when we arrived, we got nothing for 35 minutes but ignored, my husband went to track employee down and he was showing the customer pics on his phone and laughing, we left. This is why no one bothers going to stores anymore, treated as if we were ghosts

Purchased a dishwasher recently and was helped by a salesman named Jason. He was very knowledgeable
and answered all my questions in a courteous fashion. It was a pleasure dealing with him and I expect that the delivery and installation go equally as well.
Mike V.

Displeased with customer service.
Employee attitude.
Terrible refund and return policy.

Dishwasher lasted 14 months. Repairman said it was damaged during installation, which Gerhards did! Gerhards is not willing to do anything to correct this!

From ordering to installation, dealing with the Malvern location was excellent. Good follow up and assistance.

I was looking for a new microwave oven and Gerhard's was having their black Friday sale. I was approached by a sales person named Jason who displayed an exceptional degree of patience, congeniality, and knowledge of the products. I do not frequently leave reviews but thought that Jason earned this one. I will be a repeat customer at Gerhard's and the company is fortunate to have him as an employee.

Sold a Dehumidifier that didn’t work, told service man would call week to 10 days, called 2weeks later no call, was told call manufacturer!
They suck!

Ordered refridge, 2 weeks later, never came. Tried to del sub model that was $700 cheaper. No credit for order. Funny, called another appliance dealer and had model I wanted installed next day. Thieves!! Don't trust them

The two delivery men Sean and his assistant were prompt, friendly, professional and knowledgeable. I would order from Gerhard's because of them!!

Purchased my entire kitchen appliances from them several years ago and was very pleased. On October 16, I went and purchased a new washer and dryer. I was told that they couldn’t deliver until October 21st. When they delivered on the 21st, the dryer door was shattered. We, of course, refused delivery.

I immediately called the store to get a replacement. I was told on that day that they had plenty of stock but unfortunately they don’t deliver on weekends so the earliest I could get it would be Tuesday, October 25th. I called at 9:00 on Monday, the 24th to set up a delivery time. They,of course, had to call me back. Brianna informed me that they would deliver the new one on Wednesday, October 26th and that I would receive a call Tuesday afternoon to confirm a timeframe.

Never received a call.

Called 9:00 Wednesday morning and spoke to yet another salesperson. That person told me that Anthony or Kelly in delivery would call me back in 10 - 15 minutes. No call.

After 4 hours, I called back and spoke to Kelly in delivery who proceeded to tell me that “someone” from Doylestown was supposed to call me and discuss “options.” She then transferred me to Doylestown.

So now I’m talking to someone in Doylestown who says she doesn’t know why they transferred me to their store and there is no record of a new dryer being “ordered” and was there a convenient time NEXT WEEK for me to schedule delivery.

I have no dryer….washing my clothes and hanging them on my fence to dry…which is impossible in this weather.

Absolutely no one in Gerhard’s has taken responsibility and doesn’t seem in any hurry at all to get me my dryer. It’s a shame…

I like to shop at local family owned businesses instead of big box stores but will never go back to them after this experience.

My wife and I needed to buy a new washing machine and we went to the Gerhard's Appliances store in Spring House, PA.

The LG Washing Machine was very highly rated by Consumer Reports and Rebecca, our salesperson, was very helpful as we selected the model we wanted.

We found the price of the model selected to be very competitive with other stores in the area. Our machine was delivered several days later and was installed by Carlos and his brother in a very efficient and professional manner. I had removed the door to the laundry room to facilitate the installation and Carlos graciously put the door back on its hinges for us.

The machine works very well. My wife and I will be going back to Gerhard's for any additional appliances we might need. We are very satisfied with the organization.

We were most impressed by the knowledge and speedy research of Bill as he offered information about a refrigerator we were seeking. Christina also immediately offered her ideas and began researching. Seeing the two sales agents so engaged on our behalf was such a positive experience. We have been customers of Gerhard's for 35 years and we wouldn't go anywhere else!