GastricBalloonGroup Recensioni 

91
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This is my second balloon with GBG. The first time, I lost over 14 kilos and was able to maintain my weight for three years — until now! I’m determined to lose another 14+ kilos, and I know tha... Leggi di più

Valutata 5 stelle su 5

Day 6 post-treatment and the support and encouragement has been nonstop. I am now getting advice on recipes which move me back onto solid foods. The app is a great tool for recording exercise, consump... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All went well with Dr Kaseem and staff …after balloon insertion I came home and went to bed lay in my left side as I instructed…little bit of reflux other than that I’ve had no sickness whatsoever..I’... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Day 5 and so far so good. After care team have been great and very reassuring. I have already lost weight and feel pretty optimistic. I must say the actual procedure was much harder than shown in the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di perdita peso

Scritti dall'azienda

Gastric Balloon Group is the UK's only gastric balloon specialist. With a gastric balloon and our expert support, we can help you break free of that cycle of dieting failure & lose weight for good without surgery, pills & diets. The Gastric Balloon Group clinic network covers the whole of the UK and Ireland and all of our doctors are experienced GMC / IMC registered consultants. We can offer a range of gastric balloon packages including the swallowable balloon 'pill' Allurion and Allurion Plus+ and the endoscopic 6 month BIB and 12 month Orbera 365 gastric balloons. Your gastric balloon journey starts with a telephone discussion with a Patient Care Coordinator who will support you through your enquiry. They will take a brief medical history and discuss the packages and finance options and if you would like to discuss further, they will book you a free consultation with your chosen consultant.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

91 recensioni

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4,4

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(91)

2 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

So far having a very poor experience

So far having a very poor experience. I had my balloon fitted 8 days ago and have been extremely unwell with not tolerating the balloon. I understand that not everyone can tolerate it but I do feel GBG and the consultant I had are not very forthcoming in risks prior to having the procedure. The true side effects vs those listed by them are worlds apart. Uncontrollable (even with several prescription strength meds) vomitting, nausea, pain, constipation, dehydration resulting in kidney concerns. These are not within the control of GBG as they are to do with the balloon, but as stated they should be more transparent about likelihood. What is very concerning is their response.. given a lot of money has been paid, their response to any complication is to signpost you to A&E to get help (blood tests, IV fluids, doctor advice). Given they seem to state the risk of these side effects is so low, why can’t their consultants give advice when these complications occur? And why can’t they arrange for follow up such as IV fluids if needed, rather than very unwell people having to go and sit in A&E for upto 12 hours to get NHS treatment to mop up side effects from the privately paid for procedure? I am now at a point where I can no longer continue to withstand the horrendous complications (having been bedbound and severely ill for 8 days + loss of earnings during this time) which seem to be getting worse rather than better, so this morning I asked for urgent removal of the balloon and said I would be willing to travel to any of the hospitals they use and have this done by any of their consultants. I have been told in a very blasé way by a receptionist on the aftercare line that my consultant has been emailed and will have to wait and see what he says but “looks like he’s not working for us again until this time next week” so that would be the earliest for consideration of removal. I have been told there’s no access to any other consultant for advice before then and they don’t know if I can actually speak to the consultant who did my procedure. The receptionist also said she doesn’t know what their complaints procedure is and would need to find out and get back to me. As I write this I am in limbo and still very unwell with the only advice given to me by GBG being go to A&E. The bariatric nurses do their best and advise as best they can within what seems like a “send them all to A&E if any issues” protocol. I really hope I am able to edit this review in the next few days to say that GBG were actually helpful in expediting removal given the circumstances and given that I am suffering, but as it stands I feel quite hopeless and abandoned by them now that they already have my money.

15 febbraio 2023
Non scritta su invito
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Risposta di GastricBalloonGroup

I am sorry that you’ve had such a difficult time with your balloon Saman and that you needed an early removal. When you contacted us on Wednesday 15th to advise that your symptoms had worsened, the team immediately began making arrangements for your removal procedure. By the end of the day we had arranged a telephone review with your consultant at 7pm that evening and arranged your removal for first thing on Monday 20th. We continued to work on an earlier date for you from across our clinic network and kept you and your aunt informed of our progress but unfortunately no earlier dates were possible. We are very transparent in our terms and conditions that private hospitals cannot offer emergency services in the same way as the NHS. We are only offered advance-scheduled lists for our consultants and whilst we do our very best to try and find a short notice slot, the hospitals can only offer what is available. In the small number of cases where it is required, we will advise patients to present to A&E to be treated with IV fluids in the interim. We fully appreciate it is a very distressing time when you are struggling with intolerance and waiting for your procedure. I hope now that your balloon has been removed, you will recover well. Our nursing team will keep in contact with you to check on your progress and when you feel strong enough to do so, our dietitian and health coach can help you get back on track to working towards your weight loss goals.

Valutata 5 stelle su 5

DO IT FOR YOU ! BEST DECISION!

The gastric balloon group has helped change my life the team are so supportive they check in with me regularly they all care and that makes such a difference I have access to everything I could possibly need or want the procedure and hospital team were so comforting caring and put me at ease I’m just so much happier now I highly recommend doing this procedure there is loads of options financially to make this happen I’m glad I finally made the best decision I’ve ever made and invested in me !

15 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

1 star it too many. Avoid. No real care when things went wrong.

Desperate to loose my baby belly I read the reviews on their website and signed up for the eclipse - 2 days before the procedure I extended from the 4 month to the 8 month option.
The fitting wasn’t too bad , They warn you the first few days will be tough, they are - I was so I’ll even sitting up in bed was too much for me, but I was commuted to end game so followed their directions to the T.
I proceeded to vomit every day between 1-7 times a day, I could only drink water and eat potatoes and bread, anything with any flavour made me ill - this lasted for the whole 4 months that the ballon was in me , they tried a few options of different meds to ease the sickness and reflux ( these were all charged at an extra cost ) I asked if the balloon could be removed as it obviously wasn’t agreeing with me , they said yes but it would cost an extra £1000 - money I didn’t have. I had a 2 nurses call me a few times who tried to help but at no time did they offer to check the balloon was correctly positioned or do anything to understand what was causing my extreme sickness. I ended up not taking any of their suggested medication which eased the symptoms a bit.
I was sick daily up until the last day that the balloon was still in me.
As soon as it came out I was ok again.
This was a truly horrific experience that I don’t have words to describe, it was a big waste of money, physically debilitating , the sickness and nausea were relentless and for 4 months really negatively impacted my life / work.
While the support staff were polite the company really didn’t care that I was really suffering .
I obviously cancelled the second part of the treatment / balloon 2 for another 4 months.

Without wanting to sound overly dramatic , I would truly say having this band fitted was the biggest mistake of my life , I truly regret the day I clicked on their website and got drawn in to the hope of a ‘fix’.

14 febbraio 2022
Non scritta su invito
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Risposta di GastricBalloonGroup

I'm really sorry to hear you had such a difficult experience with your gastric balloon. Unfortunately in a small number of cases (approx 2%) some patients experience severe intolerance to the gastric balloon. We cannot predict which patients will be affected in this way but we are very transparent about the risks from enquiry through consultation and ultimately in the terms and conditions and consent documents you sign. It is important that patients know the risks upfront so that they can make an informed decision over whether to proceed.

When this happens we do all we can to support our patients and I can see that our nurses kept in very regular contact with you throughout your journey and referred you to the dietitian for additional support. We also wrote to your GP to suggest alternative medication to see if that would provide some relief.

It is of course understandable that, given your intolerance to the first balloon, you wished to cancel your second balloon insertion and you received the refund for this.

Valutata 2 stelle su 5

2* Due To Service, Balloon 0*

Please do yourself a favour and do not waste your money. I tried the Elipse Balloon and it is a phenomenal waste of money. I deeply regret it as it's money I can't afford to waste but I was desperate and sad enough to proceed. I consider my experience not as bad as others have had with side effects as I only felt ill for a few days after having the balloon. The nausea even with medication is horrendous...
You lose a lot in the first week or two and then it tails off. You still feel really hungry ALL the time.
Personally this very expensive experience taught me that I need to change what I eat and that fads don't work. I gained back everything I lost not because I immediately went nuts but I didn't lose a great deal to begin with - only 10lbs.
They do support you as much as you want I should add but after a few weeks I was so disappointed and annoyed with it and myself for wasting money I stopped asking for support.
I stand by this today... gutted I wasted that money. I'm not rich and can't afford to lose it and that's what's happened as I have nothing to feel proud of or to show for it.

24 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

MEDICAL NEGLIGENCE

7 agosto 2021
Non scritta su invito
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Risposta di GastricBalloonGroup

We are sorry to see your review Harry but can reassure you that we have not had any cases of medical negligence and our patient records show that you are not a patient of Gastric Balloon Group.

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