GasPlus Recensioni 23

I have used gas plus for many years, for both of my boilers. They are responsive, competent and easy to deal with. Recommended.

I had 3 GasPlus engineer visits to investigate water coming out the overflow pipe. The first one let some air out of the radiators and advised that, if it continued, we needed a power flush. I drained the system myself, put cleaner in the tank, cleaned the filter and filled it up again, repeated the process a week later but GasPlus refused to help until we got a power flush. This cost me £400 but still didn't fix the issue. I called an independent heating engineer who said it was the cylinder. Replacing the cylinder finally fixed it. GasPlus cost me £400 for nothing and lodging a complaint was a waste of time. I canceled my policy after that as it was a waste of money.

Thank you Gasplus it was excellent service. We were very pleased with thier service. They replace our old boiler installing a new one.
5* ratings on your service and they were very competative the quote they gave us.
Weldone for your excellent job.

I recently had my gas boiler replaced by Gas Plus and they did a great job. The fitter (Joe) arrived on time, was a tidy worker, did a great job, was friendly, efficient and informative. I would not hesitate to use the company again or to recommend them to friends and neighbours

It was easy to contact Gas Plus and the staff were always very helpful. The whole process from estimate to the work being done was quick and the work was carried out in a very professional manner.

GasPlus are always helpful and responsive. We have used them a number of times for installation and for maintenance. Excellent.

In the past I have had less than good service from gas plus as they failed to find a leak on my boiler.However I must be fair and give praise when its due on Friday last week my boiler stopped working they sent a engineer who diagnosed correctly that the gas valve had stopped working as they couldnt get the valve over the weekend I was without heating but on Monday they came and replaced the valve my boiler is now working I dont think that you could better the service and time frame which the repairs were carried out.

I've been waiting 3 months for my boiler to be repaired
First visit we will order a spare part to fix the problem 3 weeks later no contact from Gasplus so i chased only to be rudely told the job had been canceled and no parts on order go back to domestic and general,
2nd appointment booked engineer turned up and said you actually need two parts to fix the job, 3 weeks pass and no contact so chased them up and was told they had cancelled job as i didn't answer my phone which was lie as i checked my phone records, when i challenged the lady she got very rude and said I'm going to hang up now you need to go back to the insurer, when i went back to the insurer they had marked the job as completed
Disgusting service and liars

Your engineer Nick Lurence came to fix a problem with our boiler today , he was very knowledgeable and very tidy , kept us informed about what was going on , he check all before he left to make sure all was,working , Nick is a credit to your company

Annual boiler service - very efficient engineer. Clean, polite and professional. Great follow up report on the service by email within moment of him finishing. Happy to recommend.

Wow what can I say. A.M rang me 20 minutes before he arrived. He was punctual, thorough, efficient, tidy and pleasant.

Boiler needed a couple of repairs nick visited ordered the parts nick returned one week later fitted the parts quick efficient no mess good service

I had a fault with my boiler and I had to wait for new parts. The engineer Nick who attended was excellent as he explained what he needed to do & when it was completed made sure I fully understood how the new programmer worked & answered all my question about the boiler. Excellent Service.

The service was prompt, very helpful customer service team who appointed an engineer so quickly, they knew exactly what the issue was and was fixed in minutes- fantastic company to deal with.

The engineers we had from GasPlus were sympathetic, knowledgeable and pragmatic. Exactly what we needed and I highly recommend them. Thank you Nick for all your help!

Exceptional service. Nicole was excellent in supporting me in getting my hot water working. An engineer came out the same day with all parts and fixed all issues. Highly recommend.

Came to repair our boiler under an insurance plan. "Repaired it", however it stopped working a day later, leaving us (including an 89 yo) without heating and hot water all weekend. Then rather than return and fix it, had the policy cancelled behind our backs without telling us, claiming boiler was too old. Should at least have had the decency to tell us they were doing that. Only found out when they didn't turn up when scheduled.

My property was tenanted but I sold it. Turns out the tenant changed gas supplier without my knowledge. Found out gas plus was the new supplier. Now, the only dealings I have had with them was when trying to get the prepayment meter ( which was in debt) cleared for the new owner. Thanks to the professional and helpful Audrey, it was a breeze. Well done!

Directline sent out GasPlus to investigate why our boiler had ceased to function. Engineer identified a short in the wiring loom/fan connection due to water ingress via the flu. He told us that the parts could be a week to two weeks coming. We didn't hear anything for a couple of days so rang DL to be told the claim had been disallowed and we had been informed. In actual fact DL had left a garbled message on our answerphone. After further discussion DL reinstated the claim (the boiler had been serviced in February this year) and 10 days after the initial call the boiler was repaired and tested fully working. It's not quite clear if the original engineer or DL voided the claim originally, in any event our boiler is now working and the engineer who carried out the repair was professional and courteous. We have fitted a flume kit to prevent further water ingress as advised by DL and GasPlus.
Our only issue with both DL and GasPlus was that despite asking them to use my mobile number for contact they called on our landline which I have difficulty hearing.

Incompetent and time-wasting company.

I would like to share my experience with this company.
They were sent to my house because I had a faulty boiler.
From the first visit, they claimed they knew what was causing the problem and they will fix it. Well NO they obviously didn't know. They changed parts, they charge me for that and at the end of the day, I didn't have hot water.
Please note that I have two kids one of them a baby.
Last couple of visits they will try and convince me that maybe the problem is not with the boiler but it's with the shower. I asked them how is this possible if the same thing happened on the sinks too?

Anyway ... obviously not knowing what they have to do, they said The problem is not with the boiler you have to change your shower.

I did not agree with that but was tired of all that and search for another company to come and see it. And the engineer confirmed that there is a fault with the boiler.

In my opinion, the people that work in the company are not engineers, they don't know anything about boilers. But what is worse is that instead of being honest and saying that this boiler can not be fixed you should consider buying a new one they start to mess about, waste my time and money.

The last time an engineer was in my house, his attitude was horrible.

I am sorry for my English, I hope this review helps other customers.