What a welcome! Tracy at the Newport store was brilliant. She was very welcoming, knowledgable and very accomadating . We bagged an absolute bargain in the sale and so over the moon with our purchase.... Leggi di più
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I love using this store, every one is so friendly and helpful. Martin helped me order my new furniture today and he was very helpful and I would recommend this store to anyone who is looking to buy fu... Leggi di più
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TIM has been absaloutly amazing today, I brought my 92 year old mother in to buy a bed and he was incredible, nothing was too much trouble , he explained about the beds etc , he explained to my m... Leggi di più
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Nice atmosphere when we came in, Alex Horgan in the Barnstaple branch helped with information and colour choices which was useful. Placed the order and can't wait for delivery. Well done Alex.... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili
- anche in
- Accessori per mobili
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di letti
- Negozio di mobili per camere da letto
Scritti dall'azienda
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Informazioni di contatto
Riverside Road, EX311QN, Barnstaple, Regno Unito
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Eccellente
6K recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Brilliant service
Brilliant service. No pressure, fab at helping and guiding me to choose the perfect sofa.
Thank you Tim & Dan at the Cardiff store
8 settembre 2026
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Risposta di FW Homestores
Thank you so much for your lovely feedback.
We're delighted to hear Tim and Dan made choosing your new sofa such an enjoyable experience.
It's wonderful to know they gave you the help and guidance you needed while keeping everything relaxed and pressure-free.
We'll be sure to share your kind words with them, and we hope you absolutely love your perfect new sofa. Team FW Homestores
Experience was great ordered a sofa…
Experience was great ordered a sofa bed, Ryan was very helpful
7 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you had such a great experience when ordering your sofa bed. It's wonderful to know Ryan was so helpful and made the process easy for you. We'll be sure to pass your kind words on to Ryan, and hope you love your new sofa bed.
Team FW Homestores
Superb service
We visited the Newport store and had a lovely warm welcome from Kenny. He offered us refreshments, pointed us in the direction of what we were looking for and explained about the pricing/offers that were available. He allowed us time to browse and just came over intermittently to ask if we had any questions. Really helpful, professional and a credit to your company. I hope we are as delighted with our furniture when it arrives.
6 settembre 2026
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Risposta di FW Homestores
Thank you for such lovely feedback.
We're delighted to hear Kenny gave you such a warm welcome and made you feel comfortable while browsing our Newport store.
It's great to know his helpful advice, patience and professional approach made your visit so enjoyable, without any pressure.
We really appreciate your kind words and hope you’re just as delighted with your furniture when it arrives. Team FW Homestores
Great service and really pleased
Great service and really pleased with the furniture we bought. Ryan Marshman was especially helpful and nothing was too much trouble, plus the delivery drivers went the extra mile is getting everything in.
27 agosto 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan Marshman was so helpful and made sure everything was taken care of for you. It's also great to know our delivery drivers went the extra mile to get your furniture safely into your home. We really appreciate your kind words and hope you continue to enjoy your new furniture. Team FW Homestores
Andrew made things so much easier for…
Andrew made things so much easier for us this morning in your Caerphilly store. Nothing was too much trouble for him. He is an asset to your company. Thank you Andrew.
6 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear Andrew made things easier for you during your visit to our Caerphilly store.
It's wonderful to know he was so helpful and willing to go the extra mile to make sure everything was taken care of.
We'll be sure to pass your kind words on to Andrew – he’ll be delighted to hear them. Team FW Homestores
Very good .ken was very helpful
Very good .ken was very helpful
6 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're pleased to hear Ken was so helpful and made your visit a positive experience.
It's always great to know our team could make things easy for you.
We'll be sure to pass your kind words on to Ken. Team FW Homestores
Great service in shop when it came to…
Great service in shop when it came to item delivered table was broken underneath so disappointing waiting for customer service to get back to me .x
30 agosto 2026
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Risposta di FW Homestores
Dear Leeanne,
Thank you for your review. We’re pleased to hear you received great service in store, but we’re very sorry that your table has arrived damaged underneath.
We completely understand how disappointing this must be, especially after waiting for your order. Our customer service team will review this and get back to you as soon as possible so we can help resolve it.
We apologise for the inconvenience caused.
Kind regards,
FW Homestores
Extremely helpful and considerate
Extremely helpful and considerate. Great bloke to chat through our options and purchase with. The complementary hot chocolate was a great starter.
6 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you found our team so helpful and considerate when discussing your options and purchase.
It's great to know the hot chocolate was a welcome start to your visit and helped make the experience even more enjoyable.
We really appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Fantastic service
Fantastic service. Extremely helpful and gave us plenty of his time to ask questions.
6 settembre 2026
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Risposta di FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear you received such helpful and attentive service.
It's great to know you had plenty of time to ask questions and felt well looked after throughout your visit.
We really appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Great shop plenty of options
Very friendly staff Ryan today was very helpful and knowledgeable altogether a very good experience.
6 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly, helpful and knowledgeable during your visit.
It's great to know his approach helped make your experience such a positive one.
We'll be sure to pass your kind words on to Ryan, and hope to welcome you back again soon. Team FW Homestores
Paul customer service was brilliant.
Paul customer service was brilliant.. very helpful from the time we walked in carnt thank him enough
6 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul provided such brilliant customer service from the moment you arrived.
It's wonderful to know he was so helpful and made your shopping experience such a positive one.
We'll be sure to pass your kind words on to Paul, and thank you for choosing us. Team FW Homestores
Andrew was fantastic
Andrew was fantastic, so helpful! Really happy with our purchase, a beautiful tiger Print! Need to come back for the leopard one now too! Thanks Andrew!!
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so helpful and that you're really happy with your beautiful tiger print.
It sounds like the leopard print might be next on the list!
We'll be sure to share your kind words with Andrew, and hope to see you back again soon. Team FW Homestores
Disappointed, wouldn’t shop here again.
Updated review: Found a style of chair I loved at FW Homestores after looking for a few years. Had a great buying experience with people in store. Chair was delivered in 1-2 weeks as discussed. After 1 day the seat fabric puckered but I was told it would settle down which is fine. I also noticed one of the chair arms was attached on at an angle which created a small gap at the front and a dent in the side of the upholstery of the chair because of the angle. I went into store to check the other chairs to see if it was just me being picky but none of the other chairs in store had this issue. I then asked if I could exchange for another chair (same style just one without the arm at an angle) and was told to contact the service department who could sort it out for me no problems. The service department then said that because it didn’t cause any structural issues that they wouldn’t do anything other than a £40 payment so I’d keep the chair. I’ve been looking for a chair like this for so long I didn’t really feel like I had any other options so accepted the £40 and now have a chair I’m pretty happy with but I’m really disappointed about the whole experience. Due to this I probably won’t shop here again because I don’t trust the quality of products.
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul made your visit so enjoyable and helped you arrange everything from choosing the chair to organising home delivery.
It's great to know you were happy with the service, value and support you received throughout the buying process.
We hope the delivery goes smoothly and that you love your new chair when it arrives. Team FW Homestores
I find all things nice
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're so pleased to hear you enjoyed your experience with us and found plenty to like.
Your kind words mean a lot to our team.
We hope to welcome you back again soon. Team FW Homestores
Bought an awesome table!
Ryan is awesome, very polite and knows his stuff! He's great at making coffee too!
5 settembre 2026
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Risposta di FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Ryan was so polite, knowledgeable and helpful during your visit.
It's great to know his friendly approach made such a good impression – and we're pleased his coffee-making skills get a mention too!
We'll be sure to share your kind words with Ryan.
Team FW Homestores
Fair play Ryan what a guy.
5 settembre 2026
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Risposta di FW Homestores
Thank you for the brilliant feedback!
We're delighted to hear Ryan made such a great impression and gave you such a positive experience.
We'll be sure to pass your kind words on to him – we're sure he'll be chuffed to hear them.
Thanks again for choosing us, and we hope to see you again soon. Team FW Homestores
Great Customer service from Ryan
Great Customer service from Ryan. Very helpful and friendly.
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan was so friendly and helpful throughout your visit.
It's great to know his customer service made such a positive impression.
We'll be sure to pass your kind words on to Ryan.
Team FW Homestores
Caerphilly Store
Visited the Caerphilly store . All the staff are friendly. Andrew dealt with our purchase of a new sofa set and some dining furniture. He was very informative and helpful. Would definitely purchase from the store again. All the stock is of excellent quality, and the prices are reasonable.
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so informative and helpful while helping you choose your new sofa set and dining furniture.
It's great to know you were impressed with the quality, range and value for money, as well as the friendly welcome from the team.
We really appreciate your recommendation and look forward to welcoming you back to our Caerphilly store again. Team FW Homestores
Bed order
Thanks to Andrew @ the Caerphilly store. Very knowledgeable and a swift order. Thanks again
5 settembre 2026
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Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Andrew was so knowledgeable and made the ordering process quick and easy for you.
It's great to know his helpful approach made such a positive impression.
We'll be sure to pass your kind words on to Andrew. Team FW Homestores
Paul was extremely helpful.
5 settembre 2026
Non scritta su invito
Risposta di FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Paul was so helpful and made your experience a positive one.
It's always great to know our team took the time to make things easier for you.
We'll be sure to pass your kind words on to Paul.
Team FW Homestores
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