Furniture Village - FC Norwich Recensioni 

1796
TrustScore 5 su 5

4,9

Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB


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Valutata 5 stelle su 5

Delivery was prompt. Richard and James got on with the job in hand. Two sofas were unpacked, feet put on and gliders . Positioned where we requested them to be. Showed us fire safety labels etc. They... Leggi di più

Valutata 5 stelle su 5

Fantastic service from Dan and James! They delivered our new dining table and did a brilliant job constructing it for us. They were both friendly, professional and really careful throughout the whole... Leggi di più

Valutata 4 stelle su 5

The delivery was great, Richard and Alex arrived within the allotted time. They put all protective covers down throughout. They were polite, professional and explained what they needed. They were c... Leggi di più

Valutata 5 stelle su 5

After a very long wait our new corner unit arrived this morning. The two delivery drivers - Richard and James were brilliant. They brought in the parts and assembled with great care. They were very po... Leggi di più


Dettagli dell'azienda


Informazioni di contatto

  • Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1796)

65.619 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Delivery Service

Our delivery was on time and James and Dan did a great job putting our chairs together, placing them in our lounge and removing all the packaging. Very pleasant lads, really recommend Furniture Village and their staff.

24 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Rubbish

Rubbish , said would not fit could got get up stairs and left , within 20 mins my son in law came round and we did it ourselves and then we had to build it. Will be discussing with store next week . Very disappointed

2 maggio 2026
Non scritta su invito
Logo di Furniture Village - FC Norwich

Risposta di Furniture Village - FC Norwich

Good Afternoon, We appreciate you taking the time to share this. We're sorry the delivery didn't go as expected and that the item was difficult to assemble. We will look into this further with the store. Please can you email myexperience@furniturevillage.co.uk with your order number, full name and billing address and we will be sure to investigate this for you. Kind regards, Martin

Valutata 5 stelle su 5

Great sofa, with great delivery

Great communication regarding delivery time.
Driver's turned up, happy and cheerful put the sofa together promptly and with care. Took away all of the packaging ran through and checked the electric's. Offered guidance on purchasing an extra chair for the sofa, which we will do.
Great service, good guy's, very pleasant and speedy.
Thank you again for all your help.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Delighted …

James and Dan delivered and installed the new sofa with care and friendly efficiency. We are delighted with the service from advice in store right through to delivery.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

New leather 3 piece

The experience of buying our new leather 3 piece from start to finish all went smoothly, the salesman David was very informative and helpful the 2 guys Andy and dan who delivered and set our new three piece up were very polite and efficient one let down was we had 2 items missing a footstool and a nest of tables but they assured us they on the way, apart from that great service keep up the good work

29 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

Lack of delivery communication

After ordering on 10th January in store, I expected a 10 week interim period before delivery. The wardrobe delivery department attempted to contact me on 02/03. I rang them 18 times over the next month trying to confirm a date, I even contacted Furniture Village on 09/03 to help. Unable to speak to anyone I also emailed on 8 different occasions and eventually 07/04 was the date agreed. I arranged for the carpet and bed to delivered consecutively and took the week off. On 06/04 Flat Pack Pros emailed to say their van had broken down and 07/04 was looking very unlikely. They did eventually drop off the wardrobe pieces at 17.45 after I emailed several times. They reluctantly returned on 14/04 after several more phone calls and emails which was a massive inconvenience, as I then had to rearrange the carpet, bed and have someone else here to let them in. The men who delivered and assembled the divan today were very professional, friendly and knowledgeable. However the total lack of communication from everyone concerned has left me in a quandary as to whether I would buy from or recommend Furniture Village again.

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great delivery service

We were kept informed of delivery time. Richard and Darren were both polite, friendly and helpful. They did a great job getting the sofabed in the door and putting it up. Very pleased with the delivery service.

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Very nice, friendly delivery drivers.
Unpacked the mattress and placed on bed.
Took away all packaging.
Excellent service and we're very happy.

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Drivers were amazing

Delivery and the drivers Andy and Darren were brilliant. Very professional and friendly and even put the items together for me when they saw me struggling to put the items together, which saved me one less big job. So grateful for them, they were amazing!

23 aprile 2026
Non scritta su invito

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