Furniture Village - Croydon Recensioni 

2536
TrustScore 4.5 su 5

4,7

222 Purley Way, CR0 4XG Croydon, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I would like to give some excellent feedback to Selma at Furniture Village. Selma was absolutely amazing from start to finish. She was extremely helpful, patient, and professional, and she went... Leggi di più

Valutata 5 stelle su 5

We had such an amazing experience with Danny Afgar, he listened to what we needed and helped us by showing images placing the sofa and dining table in our rooms. He really went above and beyond in h... Leggi di più

Valutata 5 stelle su 5

We were looking for a dining table and chairs. Salma was our sales rep and provided an excellent service. Started with coffee and once we had picked the one we wanted, she went through showing us... Leggi di più

Valutata 5 stelle su 5

Very helpful and patient. Took us 12 months to complete our house purchase and they held our order without any issues. Wilfred was extremely helpful and patient and kept in touch throughout the proces... Leggi di più


Dettagli dell'azienda


Informazioni di contatto

  • 222 Purley Way, CR0 4XG, Croydon, Regno Unito

4,7

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2536)

65.009 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I bought a raven 2 seater and a 1 seater chair

I bought a raven 2 seater and a 1 seater sofa from furniture village Croydon 8 months ago.as per the sales lady instructions I was told to sit on all the seat cushion
For 1 month and then to use the leather care cream as supplied by furniture village my leather sofa is now peeling off one of my cushions.my warranty claim has now been rejected by furniture village.i urge any one buying a sofa from this company to advoid them and shop else where as the warranty you get from furniture village is worth nothing. Please advoid furniture village at all cost.if i could give them no stars i would.i will never buy another product from this company ever again. I feel I have been robbed by this company for £1000 pounds I urge you to please shop elsewhere.the company they send out to review the damage to your sofa the guy on the phone said don't worry you got a full warranty so no problem .so furniture village is a whole different story.save your money shop elsewhere. Less hassle for you all.i don't know how furniture village can treat their customers so bad shocking service from furniture village so bad never again please guys look else where for your furniture .you have been warned. Gabriel replied to my review sorry I won’t contact you as I want people to know how Badly I’ve been treated by furniture village Croydon and head office to I gave them one chance to treat me right and they blew it furniture village take your money fast but after sales care is not their very disappointed .

26 gennaio 2026
Non scritta su invito
Logo di Furniture Village - Croydon

Risposta di Furniture Village - Croydon

Good morning, I’m sorry to hear about the issues with your sofa and the outcome of your claim. To enable me to investigate this for you, please email a copy of your review, along with your full name, address and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Valutata 2 stelle su 5

Let down by a very careless delivery…

Let down by a very careless delivery team. They damaged my oak flooring in two places, I provided a blanket for them to use to protect flooring but ignored my request! Then hit my new fire door with the heavy metal table stand and then closed the door after try and hide it. I'm now left with damages i need to get repaired or replaced, circa £300-£400!!

18 febbraio 2026
Non scritta su invito
Logo di Furniture Village - Croydon

Risposta di Furniture Village - Croydon

Good morning, I’m very sorry to hear about the damage caused during your delivery. I understand how frustrating and disappointing it must be to be left with damage to your flooring and fire door. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Valutata 5 stelle su 5

Very helpful staff

Tushar Thakkar was a very helpful sales consultant, he was able to show me different ways to solve my small space without being pushy & the coffee & cookie was an extra treat.

18 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Sean was very helpful and was very friendly, when we purchased a mattress he explained everything about it, we didn’t feel pressured in purchasing the product.
Also thanks to Danny for his help the previous day.

22 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Furniture Village Review

Massive thanks to Joseph at the Croydon branch, helped us to find exactly what we were looking for, as well as suggesting great alternatives.

21 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

A+ for the member of staff

Nothing was too much trouble for the member of staff who dealt with me (including the offer of refreshment).
He explained the entire process to me and did his best to ensure that I got everything I wanted.

15 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Stacy was amazing!

Stacy was amazing!! Who thought sofa shopping could be so much fun!

She was so helpful and guided my mum through the process of purchasing new sofas with ease. Thank you

20 agosto 2026
Non scritta su invito

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