Furniture Village - Cheltenham Recensioni 

The person we spoke to seemed informative and helpful when we were choosing dining furniture.

We went to furniture village to buy a mattress.
Justyna has let us know she was available, in case we needed help, but left us to it as we wanted to browse on our own for a bit. She came back later and was friendly and very knowledgeable. She really helped us pick our perfect mattress by advising us, asking questions, but not being pushy. We are very happy with our selection and the overall experience. Thank you!

Sarah at FurnitureVillage Cheltenham was really lovely today. Sarah and Damon her manager matched the online price and were just friendly. None of the cheesey sales talk just friendly and personable. Thank you

Excellent friendly customer service, with good knowledge of product

Fantastic looking store and wonderful staff. Would highly recommend!!

The Sales lady Sarah gave Excellent Service. Went above & Beyond..wonderful Experience….😊 Lovely Environment Also… Thank you 😌

The sales representative Sarah in the Cheltenham branch, was very polite, welcoming and never pressured us.
We brought a lovely product and would recommend to buy products from them.

Knowledgeable staff help us make a considered decision on our purchase, non pushy sales team.

We have shopped here many times and staff are always very helpful.

Karen Groves did an amazing job of helping us to understand the options and then guiding us through the purchasing process. Helpful - not pushy. A perfect balance and a perfect service, thank you Karen, very happy customers.

I had a wonderful experience with your company, entering the building which was bright and cheerful. We where aloud to walk around the bed section with out distraction. Then a lovely young lady called Justyna Fras came to us and asked if we needed any assistance. Justyna offered us coffee, I explained what I was looking for , she let me pick a bed frame with the mattress of my choice, then we chose a different headboard. I am so pleased with my purchase. Justyna deserves a gold star for being patient and explaining everything right down to delivery to our house, this young lady is an asset to your company, thanks to Justyna I will be back in the future to choose two sofas. One more remark,your prices are very competitive.

Always very helpful in the store.
This is the second time haved bought something from this company 5* service

The salesman Craig

We ordered our bed on 31st of December and were told it would be 3-4 weeks. The mattress arrived after that time but they sent the wrong size bed. So for the next three weeks we were stuck on the floor and what made it worse is that we were told our bed was in Milton Keynes but ready to deliver to the local Bristol delivery centre it still took 3 weeks to get it to us and we were stuck on a mattress on floor and j have a bad back
I had to call them multiple times and I only had a call once in that entire time and that was from the store manager after I had to go in to the store in Cheltenham to chase it up.
We submitted a formal complaint and have heard nothing and are still waiting to see if any compensation materialises.
The initial service on the shop was brilliant but after that the customer service was far from ideal.

Knowledgeable and great customer service without its being pushy.

Easy parking; welcoming, warm, well-designed store.
Greeted immediately by the Store Manager and offered refreshments.
Introduced us to Sarah, the Sales Assistant, who was knowledgeable about the products we were interested in.
Sarah and the Store Manager did exceptionally well to provide great customer service and price points. We were able to order what we’d originally visited the store for - and actually ordered more because their service was so good. Thank you.

Jemima kept us regularly fully informed in a professional and friendly manner, by telephone and e-mail. She explained each time where we were in the process of our enquiry which we found most helpful.
We would highly recommend Furniture Village!

Karen the sales assistant was brilliant. Very helpful, informing of the options demonstrating the reclining chairs. Felt extremely comfortable with her, as if chatting to a friend. She helped us decide on the style and fabric of choice of chairs etc.

Craig explained clearly the different types of bed mattresses and was not over pushy and polite