I bought the TV stand Comfivo Citrus II. It's beautiful and instructions were easy to follow for assembly. A drill is required. Only reason I'm not giving 5 stars is because delivery was delayed. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Honestly, hats off to the customer service team via Messenger. They responded almost instantly to all my queries, and after the order was placed, I found the same item cheaper, and they honoured the... Leggi di più
L'azienda ha risposto
Got the Comfivo Terros desk in Walnut and it’s very sturdy. Came with paper instructions (diagrams). It also came with a video guide via a qr code and I found that incredibly helpful, made the process... Leggi di più
L'azienda ha risposto
Very good service the units where a tad difficult to put together but once done perfect delivered within time Phoned customer service very good will highly recommend
L'azienda ha risposto
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Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
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Molto buono
2K recensioni
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Risposta di Furn-On
Hi David,
Thank you for your review and feedback around your bed.
We're glad everything went well overall, and we appreciate you letting us know about the assembly instructions. We’ll pass this on to the manufacturer to help improve clarity for future customers. If you need any guidance or help with your item, we’re always here to assist.
Furn-On Customer Services
Great price for chairs and quick and…
Great price for chairs and quick and easy delivery on the day I chose. Chairs are good quality and are very comfortable, would definitely use again
5 novembre 2025
Risposta di Furn-On
Hi Neil,
Thank you for your 5-star review!
We’re delighted to hear you’re happy with the price, the delivery experience, and the quality of your new dining chairs. It’s great to know they’re comfortable too. We really appreciate your feedback.
Furn-On Customer Services
Many Thank you.
7 novembre 2025
Risposta di Furn-On
Hi Jelena,
Thank you for your 5-star review! We really appreciate your feedback and are glad you were happy with your experience.
Furn-On Customer Services
Dunmore Oak Coffee Table
The furniture was very well packed and was delivered when they said it would be. A company I would use again and recommend.
7 novembre 2025
Risposta di Furn-On
Hi Mrs Mearns,
Thank you for your 5-star review!
We’re delighted to hear your furniture arrived on time and well packed.
Furn-On Customer Services
I have ordered from furn-on before and…
I have ordered from furn-on before and it has always been excellent service. Quality of furniture is great and good value for money. Im not a professional by any means however with the instructions assembling the furniture is easy.
5 novembre 2025
Risposta di Furn-On
Hi Joy,
Thank you for your lovely 5-star review!
We’re so pleased to hear you’ve had consistently great experiences with us and that you’re happy with the quality and value of your furniture. It’s great to know the assembly was nice and straightforward too.
Furn-On Customer Services
Nevada 3-door - poor service!!!
2The Nevada 3-door wardrobe says 1-2 days delivery. Ordered on Sunday 26th October 3 days later im left chasing where my wardrobe is. They explained there was an error, as the 3-door is too big to deliver in 1-2 days. It took 5 days. But the website still states 1-2 days.
Delivery arrives, with panels incorrectly marked and a whole box of parts for a 2-door wardrobe. And 3 damaged doors.
Email Furn-On on Sunday 2nd October to be asked for pictures, which i supplied. Ive spent all week chasing them. Even though its not my fault. To be told that they want to carry out an exchange for the incorrectly sent box. Then they'll look at whether they want to replace the damaged doors!!! Jen in customer service is abrupt and not very helpful.
Im not impressed at all. I'll update if this is resolved.
Update: we had an exchange carried out on Saturday 8th Nov. But Jen said they couldn't resolve the damaged doors until the exchange had been carried out. Im told today that 'a request has been sent to the supplier'. So, its now the 10th November and I still dont have my complete wardrobe. So much for 1-2 days delivery. Everything has taken 5 days, regardless of it being a 1 man or 2 man delivery. Ill update once I have a complete wardrobe.
17th Nov - still sleeping on the living room floor. As Furn-On still can't resolve the damage doors to be replaced. Terrible company, would stay clear. If you get issues your screwed!
26 ottobre 2025
Non scritta su invito
Risposta di Furn-On
Hi Katie,
We’re very sorry to hear about the issues you’ve experienced and completely understand how disappointing this must have been. We sincerely apologise for the delivery delay and for the problems with the parts and damaged doors. Our team has already arranged an exchange for the correct box, and we’ll make sure the remaining issues are resolved as quickly as possible.
We really appreciate your patience while we put things right.
Furn-On Customer Services
Good quality bedroom furniture good…
Good quality bedroom furniture good communication about delivery quick delivery within 2 days
3 novembre 2025
Risposta di Furn-On
Hi,
We’re delighted to hear you’re happy with the quality of your bedroom furniture and that delivery was quick and well communicated.
Thank you
Furn-On Customer Services
Risposta di Furn-On
Hi,
Thank you for your 5-star review!
We’re really pleased to hear you were happy with the service from start to finish.
Furn-On Customer Services
Superb delivery and with help from my…
Superb delivery and with help from my grandsons relatively easy to assemble. Very pleased with the wardrobe and bedside table.
6 ottobre 2025
Risposta di Furn-On
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear everything arrived smoothly and that assembly went well with a bit of help from your grandsons. We’re so pleased you’re happy with your wardrobe and bedside table.
Furn-On Customer Services
ExperienBest experce from start to finish was…
Experience from start to finish was very fast and very smooth
3 ottobre 2025
Risposta di Furn-On
Hi Ian,
Thank you so much for your 5-star review!
We’re delighted to hear your experience was smooth from start to finish.
Furn-On Customer Services
Risposta di Furn-On
Hi John,
Thank you for your 5-star review!
We’re so pleased to hear you’re happy with the value for money.
Furn-On Customer Services
What great service
What great service! Easy to order, great communication regarding delivery and arrived very quickly. I would certainly use Furn-On again- highly recommend.
7 ottobre 2025
Non scritta su invito
Risposta di Furn-On
Thank you so much, Bridgette!
We really appreciate your kind words and recommendation.
We're delighted to hear you found ordering and delivery smooth and that you’re happy with our service.
We’d be very pleased to help you at Furn-On again in the future!
Furn-On Customer Services
Poor packaging and delivery
Ordered a sideboard unit from this company for next day delivery. When it arrived it was like a lego set all over the van and damaged. Refused the delivery and was told if it hadn't been damaged I'd have had to pay for a return. The packaging was non existent ie a piece of card of the top and bottom and a couple of plastic straps round the rest. Not protected at all. Was told if I'd picked a 2 week delivery option it would have been fully packaged.
Not sure about that to be honest. Have to say even if not damaged as spread in bits all over the van I would have refused it. To be fair they refunded as promised. Needless to say now bought a completely different item elsewhere.
25 settembre 2025
Non scritta su invito
Risposta di Furn-On
Hi Jane,
Thank you for your feedback and we’re very sorry to hear about your experience.
This is certainly not the standard we aim to deliver. Your order was securely packaged prior to dispatch, but unfortunately suffered significant damage during transit, for which we sincerely apologise.
The mention of a return charge was only raised because, at that stage, we had not yet received any images to confirm the damage. Once the extent was clear, it was evident there would be no charge as the sideboard had been badly compromised. What left us as a fully assembled item was unfortunately delivered to you in several pieces, highlighting a serious issue during delivery. While this is very unusual, we have addressed it directly with our couriers to prevent a repeat.
We’re pleased your refund was processed promptly, and we completely understand your frustration with the way the delivery arrived.
Thank you
Furn-On Customer Services
I recently purchased bedside tables for…
I recently purchased bedside tables for my new Airbnb, but unfortunately, once the super king-size beds were delivered, there wasn’t enough space to use them. I contacted the company to arrange a return and was informed that they only allow returns within two weeks. I had assumed, as with most retailers, that I had a month, and since I had to wait for the beds to arrive, I didn’t think it would be an issue to return them slightly later.
Although the company agreed to accept the return, I was charged £35 for collection and an additional £30 restocking fee, even though the items were still sealed in their boxes. I explained my situation and asked if the restocking fee could be waived, but my request was declined. This meant that returning a £142 purchase would have cost me £75, which I felt was unreasonable, so I decided to keep the items.
If I had known the true cost of returning an item, I would not have ordered from this company in the first place. I will not be shopping here again and will be sourcing furniture for my properties elsewhere.
18 luglio 2025
Risposta di Furn-On
Hi Emmanuel,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you were disappointed with your recent experience.
Our returns policy is 14 days, in line with standard online retail regulations, and this is outlined both on our website and in our order confirmation emails. We did make an exception to accept your items back outside of this window, but as noted in our terms, collection and restocking charges do apply. These charges are in place to cover the costs we incur when arranging returns, even if items remain unopened. We had also offered the option for you to arrange your own return, however this was declined.
We do understand your situation and appreciate that your circumstances were unusual with the timing of your Airbnb setup. However, in order to remain fair and consistent to all customers, we are not able to waive fees in such cases.
We’re sorry this has left you feeling dissatisfied, and we will take your comments on board as we continue to review and improve our service.
Furn-On Customer Services
Excellent delivery well packed …
Excellent delivery well packed Everything there and good instructions
3 settembre 2025
Risposta di Furn-On
Hi,
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly, well packed, and with everything you needed. It’s also great to know the instructions were clear too.
We really appreciate your feedback and look forward to helping you again in the future.
Furn-On Customer Services
Great communication and good service A+
3 settembre 2025
Risposta di Furn-On
Hi Mr Darnley,
Thank you for your 5-star review!
We’re so pleased you were happy with the communication and service you received.
Best wishes
Furn-On Customer Services
Fabulous company would use again… great…
Fabulous company would use again… great customer service
22 agosto 2025
Risposta di Furn-On
Thank you Jane, for your 5-star review.
We’re delighted you had such a positive experience with our customer service and look forward to welcoming you again.
Furn-On Customer Services
Great communication and delivered when…
Great communication and delivered when they said
Great study bed
5 agosto 2025
Risposta di Furn-On
Hi Carli,
Thanks for the kind words!
We’re delighted to hear you’re happy with your study bed and our service.
We really appreciate your feedback and hope you enjoy it for years to come!
Furn-On Customer Services
Customer service is great however they…
Customer service is great however they do say that delivery will be in two working days! Don’t expect to receive it by then though. The company they use to deliver is not the best to say the least.
I’m still waiting for a confirmation on the delivery date. The company has not offered me any compensation however they have said that I could just wait for the delivery company to respond and deliver or a full refund and cancel the order? I’m pleased that a local company can suggest a refund and not loose business. I’ve received my delivery and I’m happy with my wardrobe, the response from the company has mentioned that the garage wasn’t secured and delivery was something that they wouldn’t normally do, however it was locked and secured the key safe number was given to them in a email. They did open and deliver the items and locked the door afterwards. Very good and respectful.
7 agosto 2025
Non scritta su invito
Risposta di Furn-On
Hi Gary,
Thank you for taking the time to share your feedback.
Upon reviewing your order, we note that you requested the item be delivered to an unlocked garage, with the expectation that the courier would lock up behind them. While we understand your preference, please note that most couriers are unable to accommodate with this type of request for security and liability reasons. One of our courier options, though slightly slower, does offer delivery to unoccupied private premises, which is why this method was selected for your order.
You previously expressed concern about the delivery timeframe, and we offered the option to cancel the order and receive a full refund. You chose to proceed with the order, and we have continued on that basis. Given this, we were surprised to receive a 1-star review.
That said, we remain happy to process a full cancellation and refund if you prefer this option. Otherwise, we will continue with your order, but please do be aware that the delivery timeline will be longer than usual due to the delivery conditions specified.
Thank you for your understanding.
Furn-On Customer Services
10 working days to arrive as stated
10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people two to apply pressure the other to screw together.
Great looking table, bench and chairs.
5 agosto 2025
Risposta di Furn-On
Hi Lindsey,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that your order arrived as expected and that the delivery process went smoothly. It’s great to know that the packaging and instructions were clear.
Most importantly, we’re delighted you’re happy with how your new table, chairs, and bench look in your space.
Enjoy them, and thanks again for choosing Furn-On!
Furn-On Customer Services
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