FurniComp Recensioni 163

Efficient service good product

Does exactly what it needs to and looks great doing it. The design sits perfectly alongside our mirrored wardrobes. It's clearly a well thought out piece. Assembly was simple and the finished result is solid and sturdy. We fixed it to the wall as a precaution but it's a robust bit of kit regardless. Good value, good looks, good purchase.

Brilliant service. Good quality furniture. Looking very modern. Fast shipping. Very well packed. Good communication during the order process.

Absolutely over the moon with the service, delivery, price and the quality of the display cabinet I purchased from this company.
The customer service received was first class and although there was a slight issue with some damage to my purchase upon arrival, as soon as I informed them of the problem they resolved it immediately. I must stress, the damage certainly wasn't due to poor packaging as it was packed beautifully and so well protected, in fact I'd say it was the most protective packaging I've ever come across, so I've certainly no complaints at all in that respect. It was just one of those things that happen in transit and accidents can and do happen but they resolved it immediately with no issues.
I am so impressed with the both the product purchased and the service received that I have purchased another display cabinet exactly the same to put on the opposite side of my TV to make a media wall. It looks fabulous and is a real taking point whenever anyone visits our home.
Thank you Furnicomp from a very happy customer. 😃

Item was delivered a couple of days after placing the order. The item is of good quality.

Good quality product. Delivered significantly sooner than the original 12 weeks advised. Defect free.

It was very easy to order and arrange delivery that was suitable to me.Great service would highly recommend

DO NOT USE THEM!!!!
Half my order arrived, when contacting them they say they'll send the missing parts out....2 months later im still waiting!!!!
Now they've just stopped replying to emails!
ABSOLUTE SCAMMERS
DO NOT USE!!!!!!!!!!

Great items and great customer service I was amazed by their 2 courriers Shiraz and T. Highly recommend.

I ordered a tall broom-type cupboard at the beginning of January. When putting it together, it was discovered that one of the doors was cracked. Despite regular emails and phone calls and promises to replace, they have not done so. I would not order from this company - don't expect any level of customer service. Poor.

Delivery took a bit longer than expected and when it was delivered I had a damaged door however they dealt with it and resent me a new door. All good in the end

Ordered 2 items off their website expecting delivery to take up to 7 days. On day 10 now and still no communication from them despite me emailing asking for a delivery update. A shame as the products look very good quality.

Ordered two Dallas Universal 3 Drawer Matt White 60cm Internal Chests of Drawers, both of which were out of stock and supplied on pre-order.

They arrived on 3 December and were well packaged externally, however on opening both parcels there were multiple damaged components.

The issue was reported immediately on 3 December and chased again on 4, 10, and 17 December.

I received only one response on 4 December, with no further communication despite repeated follow-ups.

As there has been no response since, the matter has now been escalated to Klarna disputes and will also be referred to my credit card provider.

The real test of a company is how it handles problems outside the customer’s control.

Unfortunately, in this case, the issue has simply been ignored.

Based on this experience, I would recommend shopping elsewhere.

Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other in December and then had to wait another week for the doors.Couriers they use are hopeless.

Absolutely appalling service and quality. Ordered a tall larder cupboard and arrived with 2 broken pieces and a missing hinge.
8 emails down and 6 weeks later and still waiting for confirmation of when the replacement parts will be sent.
Avoid this company !

Poor quality product, late delivery & atrocious customer service. Hard to contact, when you finally get a response nothing is their fault & with such an unnecessary aggressive, arrogant attitude as well. Thankfully we ordered through B&Q marketplace so we’re able to get our money back. Never again.

I ordered a flat pack tall cabinet. It took a while to arrive and when it did the long parts arrived broken all the same place so it looked like they had been broken in transit. I contacted the company and they immediately sent replacements FOC. These arrived in perfect condition thankfully . Great company to deal with!

I ordered a wardrobe which arrived with the mirrored door broken. I requested a replacement and they initially replied quite a few times but never gave a replacement and are now ignoring my emails. The phone number does not work either. I'm left with a wardrobe missing a door, and I'll have to pay to dispose of the wardrobe and broken door which has shards of glass. Terrible company given they state they give "exceptional serivce".

I order a bathroom cabinet on the 3rd of September it said pre order and delivery will be between 20th - 30th of September. It is now nearly the end of October I haven’t received my order. I’ve contact customer service and they have told me there waiting for the supplier to provide delivery dates to send the item to them which was on the 23/09. On 7th October I was told good were on the way from Italy. It’s been over a week later still nothing so I’ve requested a refund as I’ve been waiting over month and without reaching out to customer service I wouldn’t haven’t been kept updated. I wouldn’t recommend ordering from here, you’ll be waiting for ages.