Furn-On Recensioni 

Purchased 2 sofas in December, 2025 and by April, 2026 one sofa became faulty, sent numerous emails back and forth to this company and because they could not be bothered in dealing with this complaint I had to deal with the supplier of the foam myself, this company sent out someone to replace the old foam on Friday 7th August, 2026 to what I was told would be superior type of foam to what the sofa already had but it's now the 10th August, 2026 and the sofa is still faulty as the new superior foam that was not has done the same as the previous foam did in April, my sofa is still disfigured, this should not be happening to a sofa that is just 8 months old, you are using cheap, crap rubbish foam and cannot be bothered in getting this sorted out, so as I told you in my last email what action I will take as you where made aware of this fault in April and its taken you 5 months to send out an absolute useless furniture firm and within 2 days the fault reappears, do not reply back to my complaint to say you apologise and will deal with this because you don't and haven't because you have never been interested in addressing my complaint. Your a disgrace

You advised in your reply that you have already reached out to me this morning to sort this out, I have NOT received any such response from you, need I say more!

I bought the TV stand Comfivo Citrus II. It's beautiful and instructions were easy to follow for assembly. A drill is required.
Only reason I'm not giving 5 stars is because delivery was delayed. I placed my order on 10 July with an estimate delivery of 10 days. I received it on 6 August. However, I was kept well informed throughout by both email and phone call regarding delivery. I would buy from here again as they have some beautiful pieces.

I purchased the Wardrobe Closico Decoron I (Walnut) on 26th June, and it was delivered on 14th July. Unfortunately, when I opened the package, I found that one of the wardrobe doors was damaged.

I contacted customer service, and initially they offered me the choice of either a partial refund or a replacement. I chose the replacement and was also told over the phone that, in most cases, they provide a small goodwill refund for the inconvenience. However, when I asked for this to be confirmed via the online chat, they changed their position and said it was strictly one or the other.

Although they acknowledged that the item arrived damaged, there seemed to be no urgency in resolving the issue. I was advised that the replacement door would take the standard 10–20 working days, despite the damage not being my fault.

The wardrobe itself, aside from the damaged door, is good quality and offers great value for the price. However, the delivery experience and the disappointing customer service have left a poor impression. Because of the way the issue has been handled, I wouldn’t recommend purchasing from this company.

Honestly, hats off to the customer service team via Messenger. They responded almost instantly to all my queries, and after the order was placed, I found the same item cheaper, and they honoured their price match guarantee with no questions and I had the refund within an hour.

The desk I ordered looks great, nothing even close for the price range - I will edit this review once it arrives. But I just wanted to give credit to the customer service team beforehand.

Very good service the units where a tad difficult to put together but once done perfect delivered within time
Phoned customer service very good will highly recommend

Quality furniture for the price

Very disappointed beyond words i placed an order end of June with a 10 day delivery slot. Still nothing… rang so many times the driver apparently has my Stuff but not delivered my items so upset and disappointed. How can a company take your money and not deliver your items in starting to think this is a scam and they are taking advantage of people. So so upset.

Very disappointing experience.

I was originally told that my order would be delivered within 10 days. After those 10 days had passed and I still hadn’t received it, I called customer service. The lady I spoke to simply told me it would arrive the following week. When I pointed out that the original 10-day timeframe had already expired, her response was just, “Okay, then it will arrive next week.”

I then explained that I was leaving for a one-month holiday and asked what would happen to my order. I was told that I would only receive it after I returned from my holiday—a full month later.

This level of service is completely unacceptable. If a company cannot meet the delivery times it promises, it should communicate proactively and offer customers a reasonable solution rather than expecting them to wait indefinitely. I found the customer service dismissive and unhelpful throughout.

Based on my experience, I cannot recommend this company.

Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.

Great product and quick delivery, easy to assemble and.would definitely recommend Thankyou

Wen I got my comferm.ation on a time for delivery it arrived on that time and the deliver men were polite and plesent

Ordered the desk/dressing table very good value for money and easy to put together,very sturdy and loads of room in the multiple draws, customer service very friendly, only slight niggle was the time it took for delivery

Got the Comfivo Terros desk in Walnut and it’s very sturdy. Came with paper instructions (diagrams). It also came with a video guide via a qr code and I found that incredibly helpful, made the process so easy. Loses a mark as mentioned previously due to delivery delays, but customer service were good at replying via phone or through reviews, I didn’t seem to get a reply via email, though it may have got lost. The colour is lovely, drawers are a good size, and is overall a good product especially for the price.

Ordered tv unit, 10 working days to be delivered I’m now on working day 14 with no delivery date in sight, having emailed numerous times and getting an email back to tell me to check tracking which I've obviously already done, its been stuck in transit for over a week. Not sure where its coming from. Have to wait and see if the item actually turns up and as described

Purchased 2 sofas December, 2025, one sofa became faulty April 2026 reported and am still waiting for it to be fixed, this companies after sale service is absolutely useless and they ignore your emails too

Very helpful customer service, sent a fabric sample for a bed that I wanted. Fast delivery and bed is gorgeous! Very happy

Initial problems with the table supplied but this was quickly and efficiently dealt with.

Would purchase from this company again. Good prices.

Delivery was on time.
Only one man who found the parcels very heavy.
He did manage to do it alone.

Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after.
The items we bought and assembled, were of really good quality and the prices were really affordable. We would have no hesitation using this company again. In fact we are just about to order a 2nd wardrobe, now we are experts at assembling!