Fraser Hart Recensioni 

1736
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Purchased a Fraser Hart 9ct Tri-Colour Crossover Plain Dress Ring for my wife for our 50th wedding anniversary. Three-golds crossover bands. Very pleased with it, but closer examination behind th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We visited Fraser Hart in Peterborough. We were looking for a ring for a landmark birthday for my wife. Samuel in the store was fantastic, he really took the time to discuss what we were looking for a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Venla and Sam the Manager have gone above and beyond to make sure we are taken care of in my first luxury watch purchase yesterday! I was disappointed that my seaster was having defects in the bezel a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielleria
  2. Negozio di abbigliamento

Informazioni su Fraser Hart

Scritti dall'azienda

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.

At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.

Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.

We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.

At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.

Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk

Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 84% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(1736)

409 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic experience great…

Absolutely fantastic experience great product,Georgia was amazing and professional through out my purchase of a Breitling endurance pro ,which is now on my wrist looking fantastic, this was my second purchase from Fraser Hart and will do again. Thank you Georgia keep up the amazing job you do. MZ

6 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled Georgia could assist you with your purchase

- Aoife

Valutata 5 stelle su 5

Top service

Top service! Had allergy to necklace I bought. So helpful exchanging it. Thank you!

6 maggio 2026
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Risposta di Fraser Hart

Hi Kim

Thank you for your 5 star review

We are happy to hear our team could assist you with your exchange

- Aoife

Valutata 5 stelle su 5

5* team and 5* store

I have used Fraser Hart in the metro centre in Gateshead for the past few years for my watches and any jewellery I purchase for my wife and daughter. Ian and the team always give a 5* service and I wouldn’t go anywhere else. From start to finish Ian and the team are attentive and really makes you feel like a valued customer. I can’t recommend this store or this team enough

7 maggio 2026
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Risposta di Fraser Hart

Hi Kieran

Thank you for taking the time to leave such kind feedback for our Gateshead team

We are thrilled to hear of the continuous service you receive from our team

- Aoife

Valutata 5 stelle su 5

Great experience at Fraser Hart

Great experience at Fraser Hart buying my partners engagement ring. Was well looked after and went above and beyond to ensure i got the perfect ring. Will be back again soon for the wedding rings. Thanks again

13 marzo 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled our team could assist you, especially at such an exciting time

- Aoife

Valutata 5 stelle su 5

Very pleased with the polite customer…

Very pleased with the polite customer service and response in following up my enquiry for a recent purchase.
I was kept informed of my order which arrived very promptly.
The shop and display is very professional with welcoming staff.

7 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled our team could assist with your purchase

- Aoife

Valutata 5 stelle su 5

Great service

I was served by Karen, was really helpful and answered any questions to help with my purchase.

7 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

- Aoife

Valutata 5 stelle su 5

Excellent

Went into our Meadowhall branch today and Callum who looked after us was really great would definitely recommend this store & Callum , Thanks S&J

7 maggio 2026
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Risposta di Fraser Hart

Hi Julie

Thank you for your kind 5 star review

- Aoife

Valutata 5 stelle su 5

George came to ask if I needed any help…

George came to ask if I needed any help when I was looking in shop window. He was very helpful and knowledgable bout the watch I bought .Thanks again

2 maggio 2026
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Risposta di Fraser Hart

Hi David

Thank you for your 5 star review

We are thrilled George could assist with your purchase

- Aoife

Valutata 5 stelle su 5

Excellent

Fraser Hart in Plymouth is the first place I go when I want something special. Susan is very helpful and goes above and beyond to meet my specific requirements, (and I have many) The jewelry quality is excellent. I've never been disappointed with the service or quality. Thank you Susan for your patience.

1 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

- Aoife

Valutata 5 stelle su 5

Caitlyn in the Cambridge store was…

Caitlyn in the Cambridge store was absolutely brilliant, taking care of me throughout the process of purchasing my watch. She was happy to order in additional models to the store so I could compare them side by side and make my decision fully informed and with confidence. She was super helpful in all my queries, and offered support without being pushy. Very happy!

3 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled to hear of the service provided Caitlyn while shopping for your new watch

- Aoife

Valutata 5 stelle su 5

Peterborough Queensgate Branch

Approached by Samuel who asked if he could help after seeing me browse the rings outside. I was worried at first as I was dressed very casual for a bank holiday Monday, and sometimes people (not here) may treat you differently. However, Samuel was attentive, extremely knowledgeable and engaging. He knew my ring size just by looking at my finger and was very thorough in finding a ring I would like (I intend on getting it for myself as a graduation gift). He talked me through different settings, diamond cuts and metals - it was a genuinely wonderful experience. I left feeling very confident and hope to see Samuel again in a few months so we can celebrate properly. A truly wonderful experience and fantastic service⭐⭐⭐⭐⭐

4 maggio 2026
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Risposta di Fraser Hart

Hi Aimée

Thank you for taking the time to provide such lovely feedback for Samuel

We are thrilled to hear of the wonderful service you received


- Aoife

Valutata 5 stelle su 5

Brilliant service at Plymouth with Susan

We visited the Plymouth branch of Fraser Hart and had a wonderful experience with Susan. She was incredibly friendly and made us feel at ease from the moment we arrived. Nothing was too much trouble for her.
Susan took the time to really listen to what we wanted, carefully considering our preferences, budget, and any concerns we had. Her approach made the whole process feel relaxed and enjoyable rather than overwhelming.
As a lovely extra touch, she even cleaned my engagement ring while we were in the shop and offered us drinks, which made the visit feel even more special.
Thanks to Susan’s excellent service, we’re very happy to have ordered our wedding rings with Fraser Hart. We couldn’t have asked for a better experience. Thank you

4 maggio 2026
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Risposta di Fraser Hart

Good Morning

Thank you for taking the time to provide such lovely feedback for Susan

We are thrilled to hear of the wonderful experience you had while shopping your forever rings

We wish you all the best for your upcoming wedding and hope you enjoy the celebrations

- Aoife

Valutata 5 stelle su 5

Superb customer care at Colchester

Melissa and the team at Colchester were exceptional - very friendly, professional and knowledgable. Our experience there was made very memorable because of how attentive they all were. Quality of the jewellery and watches there were great too.

3 maggio 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear that Melissa and the team at our Colchester store made your experience so memorable.

We look forward to welcoming you back in the future.

- Hannah

Valutata 5 stelle su 5

Got served by Joyce at the metrocentre…

Got served by Joyce at the metrocentre store, very professional, polite, accomodating ,and friendly with both my kids. Looked at the product, went else where and found Joyce was alot friendlier thanks

26 aprile 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear that Joyce at our Metrocentre store provided such a professional, friendly, and accommodating experience for both you and your children.

We hope to welcome you back soon.

- Hannah

Valutata 5 stelle su 5

I wanted to surprise my wife on her…

I wanted to surprise my wife on her birthday and get her a special watch. Hassan went above and beyond in providing an amazing experience. Not only did we find the perfect watch, but it was displayed in the window with a special birthday card, chocolate and bubbly on the actual day of my wife’s birthday. My wife was so happy with everything and then trying on the watch with bubbly etc was great. Thanks again for this experience and keep up the amazing work! Thanks.

2 maggio 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re absolutely delighted to hear that Hassan helped create such a memorable birthday surprise for your wife.

We hope your wife enjoys her beautiful watch for many years to come.

- Hannah

Valutata 5 stelle su 5

We went to the Glasgow store in the…

We went to the Glasgow store in the ARGYLL ARCADE. we were warmly greeted by George who made us feel very comfortable and went out of his way to find two identical wedding bands in our different sizes. He was very easy to talk to and we were able to leave with our rings without needing to order and return. Thank you to George!

2 maggio 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re so pleased to hear you had such a positive experience at our Glasgow store in the Argyll Arcade.

Thank you again for choosing us, and we wish you both all the very best.

- Hannah

Valutata 5 stelle su 5

Susan in the Plymouth store was truly…

Susan in the Plymouth store was truly fantastic from start to finish. Gave us plenty of options, listened to our likes and dislikes. Lovely lady with lots of experience and very welcoming. We were returning customers for our Wedding rings after my partner purchased my engagement ring. Definitely recommend. Thank you Susan.

2 maggio 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear you had such a fantastic experience in our Plymouth store and that Susan looked after you so well.

We hope to see you back again soon!

- Hannah

Valutata 5 stelle su 5

First class service

First class service nothing is a bother to any of the staff they make sure that you are totally satisfied with your purchase big thank you to all of you

2 maggio 2026
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re delighted to hear you received first-class service and that the team made sure you were completely satisfied with your purchase.

We hope to see you again soon

- Hannah

Valutata 5 stelle su 5

Great service

2 maggio 2026
Non scritta su invito
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Risposta di Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We’re really pleased to hear you had great service and appreciate you taking the time to let us know.

We hope to see you again soon.

- Hannah

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