In a word what absolutly made our exprience? Otto! When youve made over an hours journey to meet a delivery at a storage unit at 8.30am, you only hope you will be dealt with by such a warm, polite, he... Leggi di più
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I had a great experience with Fox Removals. The team was fast, efficient, and extremely friendly throughout the entire process. They arrived right on time and handled everything with professionalism... Leggi di più
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No fuss. Good advice and very supportive as undertaking not just a house move but relocating to a completely new area as a widow. Fox Group even transported my car. Nothing was too much trouble fo... Leggi di più
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The 3 guys from Wales who managed our move were very helpful, all our furniture was packed into the removal van , transported and unloaded into the right rooms in good time with no damage. The move w... Leggi di più
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Dettagli dell'azienda
Informazioni su Fox Group (Moving and Storage) Ltd
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Informazioni di contatto
10 Somerset Road, NP44 1QX, Cwmbran, Regno Unito
- 01633866923
- trustpilot@fox-moving.com
- www.fox-moving.com
Fox Group (Moving & Storage) Ltd
4,7
Eccellente
315 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Efficient and professional
Second time I have used Fox.
Helpful all the way through from first enquiry. Moving team arrived bang on time, very efficient and brought a great sense of humour.
Seamless - would definitely recommend.
24 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Hi Jason,
Thank you for choosing us again, it means a lot that you came back to Fox for your move. We’re pleased to hear the whole process was helpful from your first enquiry through to moving day.
It’s great that the team’s punctuality, efficiency and sense of humour made everything feel seamless. Moving can be a busy day, so we’re glad we could make it straightforward and even enjoyable.
We appreciate the recommendation and would be delighted to help again in the future.
The team were prompt and friendly
18 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Capt Burchell, for your kind words.
We’re pleased to hear the team were prompt and friendly on the day. Providing a reliable service with a positive, approachable attitude is something we focus on, so it’s great to know that came across.
We appreciate you taking the time to leave a review and hope we can assist you again in the future.
Scammers..Bait and Switch
Scammers... quoted me one price and tripled the cost...over $800 and didnt move half of my stuff.. movers was to caught up in flirting with my 22 year old granddaughter to move anything.. took my 82 year old mother..no resolution when I called them.. the lady got smart with me when I called
2 febbraio 2026
Non scritta su invito
Risposta di Fox Group (Moving and Storage) Ltd
We are sorry to read about the experience you’ve described. However, we must make it clear that this review has been posted against the wrong company.
We are a UK-based business and have no connection, affiliation, or shared operations with the American company you are referring to, despite the similarity in trading names. We have carefully checked our records and can confirm that we have never provided services to you or your family.
As this review relates to another organisation, it is misleading and unfairly impacts our reputation. We respectfully but firmly request that you remove it immediately and repost your comments with the correct company so your concerns can be addressed by the appropriate provider.
Thank you for your prompt attention to this matter.
Delivery of stored house hold contents from the USA
The guys were fantastic. They worked really hard to keep our things dry as it was raining on both days.
Unfortunately, there was a communication issue with the office. Which was quickly resolved.
We have slowly been unpacking and hope that all the packaging will be collected when we finished.
3 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you for your review. I’m pleased to hear the team worked so hard to protect your belongings, especially with the rain on both days. It’s good to know their efforts made a difference.
I’m sorry there was a communication issue with the office, but I’m glad it was resolved quickly. If you haven’t already arranged the collection of the packaging, please do get in touch and we’ll organise this at a convenient time for you.
We appreciate your feedback and your patience, and we hope you’re settling in well to your new home.
Risposta di Fox Group (Moving and Storage) Ltd
Hi Richard,
Thank you for your review. It’s great to hear that you found the team quick and friendly, and that nothing was too much trouble for them.
We really appreciate you taking the time to share your feedback.
From start to finish they were…
From start to finish they were brilliant.
Alison was very friendly when she visited for the quotation. She never complained even when we asked for a second and then third visit.
They met our needs perfectly, with a three day package.
From the first day to day three they were amazing. So kind and respectful to my mum, and really chatty with us. They wrapped and packed her things with care.
I could not fault the team.
We will definitely use them again.
18 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you for such a wonderful review, Paula. We’re so pleased to hear that everything went smoothly from start to finish and that the three-day move worked well for you and your mum.
It’s lovely to know that Alison made such a positive impression during the quotation visits and was happy to return to ensure everything was just right. We’re also delighted that the crew looked after your mum with kindness and respect, while carefully wrapping and packing her belongings.
Your comments about the team’s care and professionalism will mean a great deal to everyone involved. Thank you for placing your trust in us and we look forward to helping you again in the future.
Very helpful and efficient.
Very helpful and efficient.
It would be helpful to label the sides of each box
instead of the top of the box.
11 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you for your feedback. We’re pleased to hear you found the team helpful and efficient.
We also appreciate your suggestion about labelling the sides of each box rather than just the top. That’s a practical point and something we can certainly take on board to make unpacking easier.
Thanks again for taking the time to share your experience.
Fox were fantastic for my house move
Fox were fantastic for my house move, from the surveyor visit to the day itself. They were highly professional and extremely efficient - they packed the entire contents of my house in to a lorry in an hour and a half!
They removed a whole level of stress from the moving process and took great care in getting all my belongings in to my new home. Thank you!
10 febbraio 2026
Non scritta su invito
Risposta di Fox Group (Moving and Storage) Ltd
Thank you for your lovely feedback about your recent move with Fox Moving and Storage, Katy. It is great to hear that everything ran smoothly from the initial survey through to moving day.
Packing a full house in such a short time takes real teamwork, so your comments about the team’s professionalism and efficiency will mean a lot to them. I am also pleased to know that they handled your belongings with care and helped make the day less stressful.
We appreciate you choosing Fox Moving and Storage and wish you every happiness in your new home.
The guys were amazing
The guys were amazing, did a fabulous job. Correspondence was easy and efficient, turned up on time and some of the hardest working men I have ever seen, they didn't stop. All in all, the move was very smooth and very professional. Thank you for making an already stressful day a lot easier for us.
9 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you so much for taking the time to share your experience! We truly appreciate your continued trust in Fox Group and are grateful to have assisted with two of your moves. It means a great deal to know you’d choose us again, and we’d be happy to help anytime in the future.
Professional Negligence or Predatory Pricing
Professional Negligence or Predatory Pricing? Avoid Fox Moving.
I am currently in the middle of a move from the UK to Denver, and my experience with Fox Moving (specifically Manager Mike White) has been nothing short of a nightmare.
Fox Moving performed a full virtual video survey of my home. Despite seeing my belongings and knowing I am a family of five moving internationally, they issued a quote based on just 9.2 cbm and a ludicrous 6 cartons (boxes). Any professional mover knows it is physically impossible for a family of five to move with 6 boxes.
I relied on their "expert" assessment and signed the contract. However, as soon as my life’s possessions were locked in their warehouse, the "bait and switch" began. Mike White hit me with a 75% volume increase and a staggering £2,900 upcharge. When I challenged this professional failure, the response was a doubling down on corporate jargon. They blamed me for the box count—an estimate they provided after a professional survey. Holding a customer’s goods "hostage" in a warehouse to force a 50% price hike on an already accepted contract is a predatory business practice.
I have been forced to pay this additional £2,900 just to get my belongings shipped. I have formally escalated this to the British Association of Removers (BAR) and the Removals Industry Ombudsman. Prospective customers beware: If their quote seems lower than others, it’s a trap. They will wait until they have your goods in their warehouse before they reveal the true, inflated price. Save yourself the stress and the thousands of pounds—choose a company with integrity. Stay away from Fox Moving!
19 gennaio 2026
Non scritta su invito
Risposta di Fox Group (Moving and Storage) Ltd
We categorically reject the allegations made in this review as they are factually incorrect and present a misleading account of events.
The quoted volume was not assigned without discussion. It was based on the virtual survey conducted and, most importantly, on the volume and items the customer clearly indicated and confirmed at the time. The move was also specified as a part load from a full household, not a full shipment of every possession within the property. Our quotation reflected exactly what was discussed and agreed during that process.
At no stage was there any bait and switch. When the goods presented exceeded the originally declared and surveyed volume, a revised volume calculation was carried out in line with normal and transparent industry practice. Any increase in cost was therefore directly linked to the additional volume presented, not any change in pricing structure. This type of adjustment is standard across the removals industry to ensure accuracy of shipping, customs paperwork, and freight allocation.
The suggestion that goods were held hostage is completely incorrect. In the interest of fairness, and despite the inaccuracies in this review, we have even allowed the client the option to collect their effects and make separate arrangements if they wished.
Fox Moving has acted with integrity throughout this process, as we do with every customer. We would encourage anyone reading this review to also consider our wider feedback, which does not support the claims being made here about alleged volume allocation or pricing practices.
We remain committed to providing a professional, transparent, and ethical service and will continue to cooperate fully with any independent review by the relevant industry bodies.
Fox Group is very professional
Fox Group is very professional. We have done 2 moves with them and would choose them for a 3rd.
6 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you so much for taking the time to share your experience! We truly appreciate your continued trust in Fox Group and are grateful to have helped with two of your moves. It means a lot to know you’d choose us again, and we’d be happy to assist you anytime in the future.
Very friendly & efficient staff
Very friendly & efficient staff. Polite & really focused.
9 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Thomas, for your kind feedback. We’re glad to hear that our team came across as friendly, efficient, and attentive. We’ll be sure to share your comments with the staff. They’ll appreciate knowing their focus and professionalism made a positive impression. We look forward to welcoming you again soon.
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Dominic. We’re pleased to hear you were happy with the service and appreciate you taking the time to leave a review.
Quick response and reliable service
Quick response and reliable service. The team at Fox are friendly and efficient. Highly recommended.
3 febbraio 2026
Risposta di Fox Group (Moving and Storage) Ltd
share your experience! We’re glad to hear our team provided quick, reliable, and friendly service. Your recommendation means a lot to us, and we appreciate you choosing Fox Group Moving and Storage.
Everyone I dealt with has been really…
Everyone I dealt with has been really helpful.
The removal boys were very polite and caried out the job in a respectful way.
20 gennaio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Andrea. We are delighted to hear that everyone you dealt with was helpful and that the removal team were polite and carried out the job in a respectful way. Your kind feedback means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Both the removal guys Carl and Paul…
Both the removal guys Carl and Paul were amazing. Went above and beyond to help, very patient with the wait to het the keys and great with my little boys who just wanted to be involved. Top notch service and would recommend to anyone needing their services.
31 gennaio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Mr Christopher. We are delighted to hear that Carl and Paul went above and beyond to help and that their patience during the wait for the keys made a difference. It is wonderful to know they were so kind with your little boys and helped make the day a positive experience for everyone. Your recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Excellent service from initial enquiry…
Excellent service from initial enquiry to the day of our move. Very professional and thoroughly recommend. The crew arrived promptly on the day of the move. Nothing was too much trouble. Excellent service.
30 gennaio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Nicky. We are delighted to hear that you received excellent service from your initial enquiry through to moving day. It is great to know that the crew arrived promptly and that nothing was too much trouble. Your recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Very professional and efficient despite…
Very professional and efficient despite the 2 flights of stairs.
30 gennaio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Victoria. We are pleased to hear that the team were professional and efficient, even with the extra challenge of the stairs. Your feedback is much appreciated, and we are very glad you chose Fox Moving and Storage.
I had a very good experience with my…
I had a very good experience with my move. The company communicated well leading up to the move. The lorry arrived on time. The removal crew were very polite and during the packing they checked in with us regularly to confirm items were ready to be packed. They quickly took off a door to allow a large item to be removed, with no difficulty. Everything was well packed and labelled and nothing was damaged. Overall a very positive experience.
20 gennaio 2026
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Mr Vickers. We are delighted to hear that you had such a positive experience from the communication before the move through to the completion on the day. It is great to know that the team arrived on time, worked carefully and kept in touch with you throughout the packing process. We are also pleased that everything was packed and labelled well and that nothing was damaged. Your kind feedback means a great deal to us, and we are very glad you chose Fox Moving and Storage.
100 % happy
From talking to Becky and Nathan to the lads that helped us move the experience was very professional and friendly.
17 dicembre 2025
Non scritta su invito
Risposta di Fox Group (Moving and Storage) Ltd
Thank you, Gayle. We are delighted to hear that your experience from speaking with Becky and Nathan through to the team on moving day was both professional and friendly. Your kind feedback means a great deal to us, and we are very glad you chose Fox Moving and Storage.
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