I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I do... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Extremely bad service due to excessive hammering of customers with calls and messages, although it was requested not to. ⁃ Customer's notes and instructions field should be removed from the order... Leggi di più
There was an internet problem, but on the phone they were v helpful & did their best to sort my order, which we ended up doing on WhatsApp. It was for New Year’s Day, and a lot of the flower deliverie... Leggi di più
L'azienda ha risposto
Brilliant! Been using this company for a few years now and they may not be the cheapest out there but the quality of flowers and delivery is exceptional! They have made every delivery on time every ti... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Floward is the leading online flowers and gifting company in the Middle East and the UK. Our company was founded in 2017, and within five years we expanded our operations to include nine countries. At Floward, we pride ourselves on creating a seamless and innovative experience for our customers and we love making the process of sending flowers and gifts as enjoyable as receiving them We make sure to source our flowers daily from the best ethical growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
Informazioni di contatto
Arabia Saudita
- 800 5000909
- support@cs.floward.com
- www.floward.com
2,4
Scarso
779 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
It was a bad experience
17 marzo 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I didn’t get the flowers
16 marzo 2022
Non scritta su invito
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Very nice
The service is excellent, the payment method is easy, and the beautiful delivery is by dates and days and to all countries
16 marzo 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
These are hands down the best flowers…
These are hands down the best flowers I’ve ever ordered, my wife was extremely happy with them! They looked amazing when they arrived but as they continued to flower over the next few days they transformed into something stunning. 5 days after arrival and they still look like fresh cut flowers.
9 marzo 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Great Customer Service!
Ordered same-day delivery and they were fully transparent about where the order was in the process. Once it was delivered, they confirmed via their WhatsApp business channel that they delivered the flowers
9 marzo 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
The only reason I’m giving 4* is…
The only reason I’m giving 4* is because they way my order was handled by phone, I’ve order around 1:34pm and was already 8:30pm and still showing prepared, the person that answered the phone was rude and her interest into solve my problem was zero, she put my call on hold and got disconnected, when I called back she said someone from uk customer service would give me a call which didn’t happened, but thankfully my godmother got the necklace and the flowers so overall happy for it
8 marzo 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Disappointed
Service was simple and I received the flowers onthe very same day.
However, firstly they call me to tell me they don't have the ones I wanted but they offered a substitution which I assume they forgot to include. Secondly, the order was marked as delivered when they didn't even start the delivery. Finally, the flowers delivered are all not blossomed yet (unlike the picture) so not a great impression to the eye...
8 marzo 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Amazing product and quick delivery London
Amazing product and quick delivery to London Canary Wharf area. Highly recommended, value for the money as well - I already bought from other companies but I believe this one was the best value for the money for red roses.
8 marzo 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
All seemed great
All seemed great. Was sent for a friend. Impressive delivery speed and she was very pleased with her gift,
Will use again,
Thanks
27 febbraio 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Valentines fail
Honestly, I ordered from them 2 times before with excellent service and execution. However, on valentines day they really showed their colors and diseconomies of scale. They didn’t deliver the product on the specified period and customer service were well mannered with no solutions. Had to stay on the phone for 30 mins to reach someone.
Gutted to say this but if your not ready and capable to undertook high amounts of orders on valentines. Don’t facilitate it please as your ruining lots of ppls expectations on an important date.
21 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
A great one-day service
A great one-day service. I ordered flowers and it was delivered in 2 hours the same day. Excellent quality and service. Will use it again.
20 febbraio 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Amazing service 100% recommend.
Ordered the flowers at 4pm & my partner received them at 5:45pm. I received a whatsapp message as proof of delivery as well. Absolutely amazing for last minute flower delivery, will 100% be using them for future occasions
20 febbraio 2022
Risposta di Floward
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Terrible service
Paid for the express delivery and flowers were delivered late, outside the advertised delivery window. Additionally, the receipt (with the price tag) was included in the delivery which is not ideal given this was a gift.
The flowers are nice, but the delivery service wasn't great.
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Super late delivery..
Super late delivery..
2 days after Valentine day which is poor…
No more order from you
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
The roses were looking rubbish dead and…
The roses were looking rubbish dead and what It shows you don’t get and everything for the price was a scam
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I paid for fast delivery and it’s came…
I paid for fast delivery and it’s came late when I ask to get my money back no one answered bad customer service 👎
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Same day deliver? Nope
Delivery was two days late after the occasion. I called and was told i would get a call back but never. the call went to the recipient of the goods and not myself to explain the delay. Not a good service or user experience in all honesty. A shame.
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Very bad it was tooooooo late
17 febbraio 2022
Risposta di Floward
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
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