Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Leggi di più
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Leggi di più
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Leggi di più
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Scritti dall'azienda
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
Informazioni di contatto
94063, Sacramento , Stati Uniti
- service@fit3d.com
- www.fit3d.com
3,5
Nella media
209 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
The Fit3D scan is a solid piece of…
The Fit3D scan is a solid piece of technology every fitness location should have available to clients. I am a consistent client of X-Force body in Tampa and was impressed with the 3D scanner on site. It's very accurate and confirmed my suspicions regarding my posture and weight distribution I place on my feet. I used to lean more to the right, but due to this amazing equipment I've been cognizant of it and have made improvements to my posture.
17 novembre 2022
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This is going into week 4
This is going into week 4. I did wish I read more reviews before I bought this machine. Fit3d is great until it is NOT. If you have any problems or anything is not working, customer service is slow. You can not call, they don't take phone call appointments. You are left with the person you are assigned to. If you get ONE email a day or maybe every 2nd or 3rd day, you are lucky. For a $10 000 machine, you expect better customer service. I wish they will just buy it back. It took a lot of patience before I decided to look at what other people had to say. They eagerly defend the reviews, they should take THAT time and invest in giving better support. I will not recommend this machine to anyone, INBODY solves problems the same day, same day determine if your machine needs to be shipped back or not. I
So the end result they want another $2500 to replace a camera on a 2 year old $10 000 machine. - sorry 4 years
I rather take that $2500 and spend on a company that can give me customer service or use for lawyer fees
@Patrick I left a message on LinkedIn for the CEO of your company ( the founder )
You have an amazing Producf with the worse after sales service and customer support .
That’s is why I said “ fit3d is great until it is NOT
I am not the only one that complains .
I rather buy an inferior product with excellent support .
I left the negative comments out of desperation.
It should not cost 25% to replace one small camera .
$2500 plus shipping .
I brand new Styku - your competition with color images currently cost $4500
I am talking to them tomorrow
My friends who have Styku’s has cell phone numbers of support people.
Everyone that’s has a Fit3d complains about your customer service .
If I do the math it is a better investment to buy Styku.
You have my cell phone number . It seems like a Mark guy give prober support .
Yes I send many tickets and even emailed the company in New Zealand to ask what type of support they give .
I know things break and need to be replaced. That is common sense and I’m willing to pay if it is fair and if I know I will get support .
My InBody was shipped to California they replace and fix every part and recalibrate it and shipped it back for less then $1000
You can learn something from their service department.
12 novembre 2022
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Risposta di Fit 3D
Susan,
We have seen your negative comments on all of our social media pages, and also seen that you have emailed several of our distributors to air your comments as well. I understand you are upset about the one broken part, and that you are upset you cannot currently use your Fit3D machine. Additionally, we are happy to keep discussing your case on your open support ticket.
To update a few details here since you posted publically: You bought your machine on Nov 26th, 2018 with a 2-year warranty. As it is 2022, your machine is 4 years old, not 2, and it has been out of the warranty period for 2 years. This is why there is a cost to replace the part. It is out of warranty.
We are happy to continue the discussion here on your support ticket, but I just wanted to clarify for technology products, there is a large difference of a unit being 2 versus 4 years old.
Additionally, except for the 4 tickets you opened in the last 30 days, you haven't filed any support tickets filed with us since Dec 2018. Is that correct? That ticket was not technical in nature, and you gave us a "Good, I'm Satisfied" rating on Dec 17th, 2018. Other than that, you have had no support tickets over the last 48 months.
I will go back to check your tickets personally to see how I can help. I do not know personally if we handled the communications correctly, but I am happy to look into your escalation.
Thanks,
Patrick
Fit3D is a Must have tool for Full Time Trainers!
As a Fit3D owner I am am very happy with my 3D scanner and my recent interaction with the support team. If you own a personal training facility or health club the 3D scanner is a must have tool for client retention and acquiring new clients. If you are a fitness professional you really need to try it to feel the power of its technology and marketing capabilities.
After more than 35 years in the Fitness Industry I have found a way to increase my revenue by 30% as well as retain my clients longer Bu an average of 6 months longer for Personal Training.
14 ottobre 2022
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Horrible customer service
Horrible customer service, no accountability, it's been over on month and the machine is still not working. I had to reach out to my bank for a refund. Don't waste your time and money.
6 maggio 2022
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Risposta di Fit 3D
Hi Hernando,
We have a record of this being fixed 3 days before you posted this review. May 3rd via Mark at 9:39am.
"Hey Hernando,
We have replaced your tablet and power supply in quick order. I see that you have good scans from 4/26-4/28. I have no other requests open for help, or an issue, or failed scans. If there is a new or different issue, we would be happy to help ..."
I will share your note with the team however for us to continue to improve our resolutions in the future for training.
-Patrick
This company sold me a brand new Fit 3D…that does not work
This company sold me a brand new Fit 3D scanner for 10K and I had nothing but nightmares.The software fails to work every now and then.The customer service responds in days no active phone call takers.Only emails and no text replies.Total waste of money and a joke.The contract they make you sign is iron clad in their favor.If you have a problem only arbitration in California. The scanner is a total joke.It seems I have lost 10k .Do not buy this machine through their sales pitch. I am a physician and I am pissed off . I am hoping this review will make them respond to my requests to fix my machine.If you call the customer service with your complaints they get pissed at you further and don't respond or respond with outrageous solutions to your problem which don't work and then immediately send you an email that we have fixed your problem and give us a review for customer support.
UPDATE:
THE PROBLEM WAS FIXED SO NO ISSUES NOW
23 settembre 2021
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Risposta di Fit 3D
Hi Ayaz,
I looked up your account, and you were sold this unit through a 3rd party Chris at RapidScan. I have nothing but good things to say about Chris, but we are no longer working with domestic resellers as a company. We did fullfill this unit for him logistically, but from my notes, we actually didn't give you the sales pitch.
I checked our logs & Joe didn't even give you a demo. It was a 1 day lead to contract in our system.
I see that you have multiple tickets open, & I will look into those & respond here as well.
Terrible customer support. You are on your own.
This company has the worst customer support I have ever encountered. After having paid my activation fee and sending 3 emails and calling multiple times, I still have not heard back from anyone. This is the worst experience I've ever had buying a product. I'm so disappointed after having done my research on what I thought was going to be an amazing addition to our gym. I can't even get support to answer my emails and help me activate the scanner.
Response - September 22nd, 2022: Patrick, I have not submitted any tickets for the last year because it takes so long to get a response that I have given up. The scanner has had a system error for the past 6 months despite a recent operating system upgrade. This causes the scanner to not calculate bodyweight.
21 settembre 2021
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Risposta di Fit 3D
Dear Cody - I looked up your ticket.
I see that you were given an activation code on Sep 21, 2021 03:29 pm, and you were able to activate the system on Sep 22, 2021 12:22 pm. Zendesk ticket #70125
I'm glad we were able to help you out with this issue.
I also wanted to point out of the sake of this site that this was for a unit that was bought from a 3rd party, not Fit3D directly.
Thank you for the feedback here, I will make sure to review your case with the team here.
I also am seeing that you have not placed any tickets in the last 12 months with Fit3D. Does that mean the system is working as expected? Thank you. -Patrick
Part 2: 9/21.
I'm sorry to hear that Cody. I can tell you a lot has changed in the last 4 months staffing wise & we've changed our processes around a bit to be more responsive. I'm going to have support pull up your account & see what we can do here. -P
Fit3d is the best body scanner on the mobile market
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients.
The income you can make through lead-generation alone is unbelievable - any gym, physio/chiro/osteo or health centre wanting to increase leads should 100% invest!
Clients love the colour-coded graphs and images too - most people don't understand numbers alone however the images are a game-changer!
24 maggio 2021
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Fit3D Sells Your Data!
I was about to order the Fit3D until I realized that they are leveraging the data and selling it on the back end.
They aggregate the data and make money off of it and don't pay the people buying the machines. I know people can argue that Google and Facebook collect information and sell it, but to me, they aren't charging me thousands of dollars to use their services.
3 dicembre 2020
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Risposta di Fit 3D
This is simply not true. This is a common lie told by our compeitor ( that starts with an S ) to help them close deals.
Let me speak to this directly. We do not sell data & have never sold data.
We DO have a sister company called WAIR (https://www.getwair.com/size-and-fit-recommendation)
that uses the data to train a size recommendation widget for eComm sites. No PID's ( Personally Identifyable Info) or avatars are used in this process.
You can full read about that company & what we do with the data on the WAIR website.
-Patrick
Mark from support = 🙌
Mark from the support team was great in helping us troubleshoot, then move quickly to order replacement parts after 2+ years of hard use (and frequent teardown / setups) on our scanner.
4 gennaio 2020
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Risposta di Fit 3D
Glad to hear that Mark was able to help. He's still here. I will let him know - Im sure he'd be happy to hear that.
The machine itself is really cool
The machine itself is really cool, easy to use and easy to move around. I have faced a few issues but they do a great job trying to solve any problems. We use it frequently, almost daily. Great comparisons for coaches and clients to see. I would recommend it... in fact, I see it as something that stands out among competition.
20 novembre 2019
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Risposta di Fit 3D
Glad to hear. Thank you.
One of the most important purchases
One of the most important purchases I made for my business to increase my sales and improve my retention.
Clients are very impressed with the analytics and what they can both see and understand.
Special thanks to Beau during the purchase and sincere thanks to Mark Pedro for his patience during our installation process. An amazing support system!
14 novembre 2019
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Fit3D is great
Fit3D is great! Theyve been great! We just got our scanner in and we are loving it! Our patients are too! Mark & Beau have been super helpful at getting us set up and running. Looking forward to offering this amazing technology in our office!
13 novembre 2019
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Great service
Great service, tech walked me through the seup process with confidence
13 novembre 2019
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Very impressed
Very impressed! Great follow up, helpful, and friendly
10 novembre 2019
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I have been so impressed with Mark he…
I have been so impressed with Mark he supports me at anytime of the day with any silly questions I have never making me feel like he doesn’t have time to spend. His knowledge is so
Impressive and I enjoy working with him and Fit3D.
6 novembre 2019
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Risposta di Fit 3D
Another for Mark. Awesome.
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