Fit 3D Recensioni 

I purchased a Fit3D in 2018, and in the sales process I was told there are no subscriptions and the machine and software was a 1 time purchase. Even in our contract it states the same. However, less than a year ago Fit3D contacted all of us who purchased before 2020 and announced that they would need to charge us subscriptions to stay afloat as a company. I initially tried to negotiate a better deal with CEO Greg Moore since I am a 1 person operation, but he refused to work with me. Then a bunch of Fit3D customers got together and we were going to file a lawsuit. Fit3D backed off and said they weren't going to charge us anymore and they were "sorry". 6 months later, they worked with their attorneys and found a loophole in the contracts. They decommissioned our software and released a "version 2" (which appears to be basically the exact same software) and claimed it was necessary for their infrastructure and then returned to us all and said we would be shut down if we didn't pay by December 18th. Greg Moore on his LinkedIn said that he lives by the motto "Return With Honor", but he may be one of the slimiest business owners out there. If you don't mind paying the subscription fees then feel free to try out this company, but I wouldn't trust them with a 10 foot pole. Also we found their documents that they are trying to sell their company and need to boost their recurring revenue numbers for potential buyers, so keep that in mind for the longevity of this company. I just threw my unit in the dumpster, Fit3D is the worst business I have ever worked with.

i am a customer like all of you, i have had the fit3D machine since 2018. i feel completely ripped off by having to pay every year to use a machine that i have already paid for, and that when i bought it 5 years ago, the company did not indicate at any time that i had to make annual payments. I propose that all the victims unite to make a lawsuit against the company and not give in to this abusive clause by the company fit3D. finally add that it is a lack of respect to former customers who bought the machine and made the company grow and now they want to make us pay annually to get more money. d0062709 gmail account
I leave here the email where we will put all customers agree to take legal action and to get back to get a service as before.

We initially incorporated the Fit3D machine as a complimentary service for our patients, making a significant investment of thousands of dollars in the equipment, with the understanding that it was a one-time purchase. Our decision was based on a clear agreement outlined in a contract, assuring us that there would be no additional monthly subscription fees.

To our surprise, we recently received an email from the company's owner, notifying us of an abrupt change in their policy. They insisted on instituting a monthly subscription fee of $100, a direct contradiction to the terms specified in our signed contract. Despite presenting evidence of the agreement, the company has refused to acknowledge the validity of the contract.

This shift in business practice is both unexpected and unacceptable. The decision to impose a monthly fee directly contradicts the assurances given during the initial purchase, and it undermines the integrity of the contract we entered into. We've observed similar concerns echoed in other reviews, highlighting a pattern that raises serious doubts about the company's transparency and commitment to customer satisfaction.

Attempts to communicate with the Fit3D owner and staff have been met with silence, leaving us with no option but to consider reporting the matter to the Better Business Bureau (BBB) and exploring potential legal action. The company's failure to uphold the service level agreement outlined in the contract is not only unprofessional but also constitutes a breach of trust.

We feel compelled to share our experience to warn other fitness and medical professionals who may be considering an investment with Fit3D. This situation reflects a lack of honesty and integrity on the part of the company, and we hope that future professionals take these reviews into serious consideration before entering into any business dealings with Fit3D

I’m dealing with the same issue! I Purchased the machine along with $2000 service - and now they are charging an outrageous monthly fee for the machine to work! Small businesses are already suffering in this economy and now their fee is more expensive than the software to run my entire business!!!!! I understand they may need to collect some revenue, but for older customers - we should have been grandfathered into this! They sold us a $10,000 product with an additional service fee- and now the product can no longer be used.. we do use the machine, but there is no way I can recoup this amount of revenue to make up for the monthly fees!!! How did they come up with this outrageous amount!! Why can’t they set a “per scan” price! Something we can afford!!!

I purchased this machine 4 years ago and was told at the time of purchase that it was a one- time investment and that I’d enjoy unlimited scans with NO subscription plan. Fast forward and they have turned off my machine and trying to charge a $100-$250 subscription fee to continue to use the service that they promised would be included in my initial purchase. True Bait & Switch and I WOULD NOT do business with this company again.

Our fitness club bought the Fit 3D outright in 2019 with no subscription (unlimited scans) per our contract and now 2023 they want to start charging a subscription. I made it clear back in 2019 (through emails) that our decision was solely based on the fact that it was unlimited scans. Not only didn’t the contract state unlimited scans but also the sales person “Mone Sims” mentioned this through email. The move they made is extremely unethical. Our attorney sent a letter regarding the situation and Patrick’s (GM) response was “While this includes software updates for ProScanner and for the Web Platform (IE. your access to data at fit 3D dashboard.), it does not include unlimited updates to the Scan Processing Engine (SPE). The SPE is a mixture of hardware and proprietary software used to process depth images to a 3D object, remove the environment from the 3D body object, and process measurements on the 3D body object. In our agreements, we did not commit to providing SPE updates for free and did not commit to maintaining outdated portions of our SPE forever.” Why didn’t you tell consumers this in the beginning? This is exactly what you call a bait and switch. Just trying to make a sale? We will be pursuing legal action.

When I purchased this very expensive $8000 scanner, I purchased it with the knowledge that it was a one-time cost, with no on-going fees. I purchased a lifetime software and service license. Then, this past March, Fit3D tried to force us to purchase a service plan in order to continue using their scanner, which went against what I was originally promised. They quickly backtracked after the backlash from their customers and said that we would still be able to use the scanner without a service plan, it just would process slower. Fast forward to this fall, when we were told that we had to purchase a monthly service fee subscription, and as of Dec 18th our scanner would no longer work if we didn't purchase one of these subscriptions, ranging from $100-$250 a month. So they have gone against their word of this being a one-time fee with no on-going costs - my lifetime software and service plan means nothing, and now I own a large $8000 paperweight. I urge you not to purchase this scanner, who knows how many more times this company will up their fees on their customers after promising there would be no fees!

I weighed my options of should I just pay the fee since I already own the unit - however it doesn't seem worthwhile to me. Their customer support is slow at best, which is evident from the many other bad reviews. You can't get replacement parts - for example, if one of the cameras breaks, you can't just replace that camera - you have to replace the whole camera tower which costs nearly half of the original purchase price of the unit.

Do your research and read the reviews before spending your money with Fit3D. They have A LOT of work to do to regain the trust of their customers.

Don’t buy this machine ! We spent 10k on this machine and now they have completely out of the blue added a minimum 100 dollar a month service fee - which was never the deal.

What’s to stop them increasing this !!! The uk side of the business is no longer in existence -

Bought a machine for $8,000 under the premise it was a one-time cost with no ongoing fees. They bait and switched to charging a monthly fee which I refuse to pay for their “service” and so now I have 8,000 dollars worth of useless machine I literally need to throw away. 🤷🏻‍♂️

$8,000 down the drain… it may not be much to some, but it was a huge expense (and gamble) for my business that has proven to be an abject failure. Live and learn I guess.

DO NOT BUY! You will pay $10k to $13k for the machine and the rights to use it. Then they will charge you 3 years later a $100- $300 monthly subscription or threaten to turn off your machine.

Purchased this scanner in 2020, one of the factors we considered when comparing with others is that they promised that we would never have to pay for a service plan. After they changed this module and introduced a 3 tier subscription plan, they promised us that this would be for new clients only. Fast forward a few months and now were being told that we have to also pay for a subscription starting at 1200/year or else we have a 10,000 piece of useless equipment sitting in our facility. Incredibly deceitful and horrible business practice. I would stay away and opt for a more honest and better value product else where. Buyer beware!

I purchased the equipment on oct 2021. I was sold the machine with hopes of being able to scan my clients unlimited. About 6 months ago i was being told i have to pay a fee for it. However a letter from patrick told me not ti worry my machine will not become a expense paper weight as he called it. Now nov 1 2023 im being told as of dec 2023 that is what i will own they will no longer support my machine because of cost. I was sold a piece of equipment under false sales practices. Think 100xs over and buy the inbody machine. Dont listen to the fake promises of fit3d

When I purchased, it was months to get and they were slow to ship. Now, forced to purchase a subscription in order to use. I would not get this unit. Better units available and not worth the price.

DO NOT BUY FIT3D

Save your money. This company promised that I would never pay a subscription fee. Now they are demanding that we buy a service plan and our equipment will no longer work after December of this year. The subscriptions are from $50-$250 monthly. So basically, I will have a $10k paper weight.

Also they have the worst customer support. I have waited 4 weeks for my equipment to be fixed and that’s happened multiple times. It’s always a computer issue on their end. You have to email back and forth for weeks before getting it resolved when a phone call could have had the problem fixed in minutes.

Seriously, do not buy their BS.

For 10K you should have the machine actually work- the owners are forcing machine owners to buy the new operating system in order to have the machine, that has been paid in full, to operate. This really seems like bate and switch. Ive owned the machine for 3 years, one during covid, so no clients. SCAM- look for a different company. Customer service takes 5-7 days to respond to a service ticket request as well. They must be having a lot of issues if they are that swamped. Pass.

I'm very fortunate to have a wonderful person looking after me and I'm sure other people on our island will feel the same.If I'm the only person that feels Sindy is Sindy the Best I don't care,I feel I could not have got the results I have with out her help.I do have complications but we worked round or through them and I'm the one in a very happy place.Thankyou Sindy💃🤓

I am not sure how many starts to give. I had my 2nd scan. I lost 30 lbs. The lists me as having as much body fat as I did 30 lbs ago. It dropped my lean muscle mass 25 lbs. While I know you can lose some lean muscle when losing weight, this seems off considering I am also lifting weights. So, I am just not sure the numbers are accurate. Also, it lists my neck at 22 inches. The only way that happens is if they added my ponytail to the neck measurement and that seems stupid.

I have had issues with the system not connecting at all. My internet is up and running fine, as it has the past 6 yrs. The equipment has been down for over two weeks now and I have had emailed and created several tickets. I get asked a question, I respond and then nothing. Silence. Zero Help fixing. I have called the customer service line and got the support line but it's busy. Constantly busy. No answer. Not ever. I paid THOUSANDS of dollars for this machine and I expect good customer service. I have lost money because of this issue. I do not recommend purchasing this equipment. I will be looking at InBody next. Basically, I am having the same issue with this machine and with customer service as most of the people on here. If it looks and sounds like a duck. It's a duck.

Wanted to change my account to a new email and it was handled very quickly by Patrick. Thanks so much!

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