This company have taken money from my elderly mothers account and set up a direct debit without her consent as she has dementia and no idea what her bank details are, so how they got them I have no... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
WARNING avoid at all cost. This company target vulnerable adults who clearly have no capacity to sign up to their services. They cold call and apply pressure, asking for payments over the phone. Lots... Leggi di più
This is my fourth.attempt complete a survey for First-line Protect First and foremost the during past few weeks I have been in contact with Justin.of First line a true gentleman a true professional... Leggi di più
L'azienda ha risposto
First Line Protect has contacted me following my earlier review. Trustpilot has asked me to edit said review. I have. None of this changes the fact that a direct debit was set up on my mother's acc... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We're aware that other companies have been reselling our products and using our name. We have no connection to these sellers. If you're unsure whether a payment is connected to us, email info@firstlineprotect.co.uk and we'll gladly help you trace it. We've moved our reviews We no longer use Trustpilot. After ongoing problems with how reviews are handled here, we've moved to Google where you can read over 1,000 reviews from our customers. We're committed to honest, verified feedback, and we believe Google gives a fairer picture of our service. Thank you for your support.
Informazioni di contatto
Regno Unito
- www.firstlineprotect.co.uk
1,9
Scarso
81 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We bought the pendant for my mum to be…
We bought the pendant for my mum to be able to retain her independence for as long as possible as she had been recently diagnosed with Lewy Body Dementia.
I can honestly say it gave my mum the freedom to enable her to collect her money from the post office which she had always loved walking to and also going out walking in general.
I would not hesitate to recommend it.
12 agosto 2020
Non scritta su invito
5 stars!!!!
We purchased an alarm for our 92 year old Grandmother a few months back. Best thing we’ve ever done. Nan had the bog standard alarm for years, and after suffering a few falls in her bedroom we learnt that having the speaker in the lounge by the phone line wasn’t ideal. So we upgraded her to the GPS mini alarm with fall detection along with the family monitoring app. My nan has said it gives her peace of mind that if anything were to happen someone will be on hand to help, as-well as the family being notified instantly. Not only is the product fantastic, the customer service from First Line Protect has been amazing, can’t thank you enough!! Definitely recommend!
11 marzo 2020
Non scritta su invito
Bought for 90 year old relative who…
Bought for 90 year old relative who lives independently. Gives him and ourselves reassurance that he can contact us if necessary and if he takes a tumble this device automatically detects fall and gets help. He has accidentally activated this a few times and the staff at the call centre have been very attentive and helpful. He is non hearing so cannot respond to device but it has settled him and given him security and and confidence. Highly recommend this product and excellent support team.
16 novembre 2019
Non scritta su invito
Great Company
14 novembre 2019
Non scritta su invito
Excellent device
Excellent device, excellent service. However, no doubt due to pressures two phone messages were not returned.
13 novembre 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Mr Paterson,
Many thanks for your review, we're thrilled to see you are enjoying First Line Protect.
We have recently taken on another company which of-course has increased our efforts tremendously. Should you need to speak with a member of customer service, please contact CustomerService@firstlineprotect.co.uk. They would be delighted to help.
Many Thanks,
J.
Excellent product
Excellent product, the care line team can talk to my partners grandad anywhere he goes, so much better than the rest on the high street that only have them for the house and speak to the person thorough a speaker not the pendant. First line protect are brilliant!!!!!!!
13 novembre 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Chris,
Many thanks for your review, we are delighted to see you are extremely happy with the service. We agree, so much better than the issued house systems. May you continue to enjoy the service, any problems please don't hesitate to contact us.
Many thanks,
J.
Impressed by the speed of response to a…
Impressed by the speed of response to a fall and the initial trial of the pendant . Not impressed by the quality of the lanyard and lack of information about the pendant features.
13 novembre 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Ian Angus,
Many thanks for your review. We are delighted to see you're happy with our response times, however, apologise for the inconvenience of the lanyard. We have since sent new Lanyards out to customers and therefore, should you require a new one please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk
As you may or may not be aware, we have recently taken on another company and their stock. This stock in-fact, new, was issued with different lanyards compared to our primary FLP heavy-duty, anti-snag lanyard. We have since rectified the problem and have reverted to our original.
Many thanks,
J.
Prompt efficient service
Prompt efficient service . Reliable communication wherever we may be gives peace of mind to all. The talk through pendant has made a fantastic improvement to the problem of responding to someone who has hearing difficulties and dementia as reassurance on the progress of assistance greatly relieves the stress of any situation.
26 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Jane Taylor,
Many thanks for your review. We are thrilled to see you are having a great experience with First Line Protect. We agree it reinstates greater peace of mind for you and the family. If there is anything we can do, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk
Many thanks,
J.
Gives that comfortable feeling of…
Gives that comfortable feeling of safety just to know someone is always there if you need them.
25 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Mr McKay,
Many thanks for your review. We are so pleased our SOS alarms reassures you and your loved ones.
Should you ever have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.
Many thanks,
J.
I would not be alive if I didnt have my…
I would not be alive if I didnt have my pendant., it saved my life
24 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Mrs Newman,
Many thanks for your review. We are so pleased you are fortunate enough to own on our SOS alarms!! Should you ever need any help, please call us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.
Many thanks,
J.
Always helpful and patient
They would never mind if my father accessed their support by accident. Always patient that he had set off his alarm inadvertently in the first few days of wearing it and getting used to being washed whilst wearing it.
23 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Anthony,
Many thanks for your review. Please, if it makes you and the family feel more secure, test the alarm as many times as needed. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk
Many thanks,
J.
Easy to set up and use
I really appreciate the ability to see where my Dad is and whether or not he has pressed the SOS button. Very clever piece of kit and he is happy with how it works and the ease of use too.
23 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Hazel Spinlove,
Many thanks for your review. We are delighted to see you are utilising our Family Monitoring applications. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.
Many thanks,
J.
Fantastic service off managing director
Was impressed with service off the MD. The product is as described. It arrived on time.
Tested it seems fine
23 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Malcolm Penny,
Many thanks for your review. Delighted to see you are getting on with the staff and they're responding in quick time. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.
Many thanks,
J.
Great product and happy to recommend
After a bit of a stuttering start we got sorted. This is a great piece of kit that has given confidence and reassurance to my mother whilst providing peace of mind to the rest of the family.
23 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Mr Davidson,
Many thanks for your review. We are delighted to see the service has given your mother the confidence and the family peace of mind. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.
Many thanks,
J.
Since having First line protect it’s…
Since having First line protect it’s been hassle free and works fine.Very please I change from another provider to this.Thanks Regards Keith.
13 agosto 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Keith Purton,
Many thanks for your review. We are delighted to see you are getting on with the SOS Alarm. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk
Many thanks,
J.
Just what we wanted
Just what we wanted. No BT landline required . Delivered on time.
Set up quick and easy.
:) happy customer.
1 luglio 2019
Non scritta su invito
Risposta di elderlyalarmservices.co.uk
Hi Jo,
Many thanks for your review. That's correct, No landline, No installation. So glad you enjoy First Line Protect. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk
Many thanks,
J.
Good experience from start to finish…
Good experience from start to finish can not put a price on the peace of mind this company gives you after my dads fall
22 maggio 2019
Non scritta su invito
Excellent service....once you're…
Excellent service....once you're actually able to speak to a human!
7 maggio 2019
Non scritta su invito
A very friendly company with excellent…
A very friendly company with excellent customer service. The pendant purchased is well made (robust) and the call centre staff are professional and helpful.
25 aprile 2019
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.