HomeShield Recensioni 

⭐⭐⭐⭐⭐ Excellent Service from Home Shield!

I’m very happy with the service provided by Home Shield. They installed the windows and doors in my house, and overall, I’ve had a very positive experience with the company.

A special mention goes to Zac who has been excellent throughout the process. His communication is brilliant, and he is professional, approachable, and always willing to help. He makes sure any concerns are dealt with properly and keeps everything running smoothly.

I would also like to thank the boys who came to carry out the installation work at my house. They were very friendly, polite, cooperative, and professional throughout. They did a great job, worked well, and were always happy to help. It was a pleasure having them working in our home.

What I particularly appreciate is Home Shield’s excellent after-sales service. Even after the work has been completed, whenever we have had an issue and contacted them, this company has come out to resolve it. The fact that they are willing to come back and sort out any problems shows that they genuinely care about their customers and stand behind their work.

Good communication, professional workmanship, friendly staff, and reliable after-sales support make a huge difference. It’s reassuring to deal with a company that doesn’t simply disappear once the job is finished.

I would happily recommend Home Shield to anyone looking for new windows and doors. Thank you to Zach and the whole Home Shield team for your hard work and continued support!

Definitely a five-star experience! ⭐⭐⭐⭐⭐

Zach was extremely professional, knowledgeable and dedicated when discussing our UPVC doors and windows. Zach took the time to answer every question in full detail, explaining everything clearly and thoroughly without making the conversation feel rushed.
We were particularly impressed by the attention to detail, patience and level of knowledge. Every question and concern we raised was properly addressed, which gave us confidence and a much better understanding of the options available.
Excellent customer service from start to finish. Thank you, Zach, for your professionalism, dedication and for taking the time to go through everything so thoroughly. Highly recommended.

We recently worked with Zach, who was incredibly professional, friendly, and knowledgeable. I was initially very sceptical about how the funding worked, but Zach took the time to explain everything thoroughly and put my mind at ease. He made the whole process seamless and secured us the best price, beating every other quote I had received from various companies. We got exactly what we wanted, and the sales appointment was excellent thanks to Zach!
From the gentleman who came to measure up to the fitting team, everyone was lovely, professional, and a pleasure to deal with. The customer service team was also fantastic throughout the entire process.
I honestly couldn’t be happier with the end result. The new windows have completely transformed both rooms, and the quality of the product is excellent. It’s rare to find a company that gets everything right, from the initial consultation to the final installation, but this company truly has.
A fantastic company, a brilliant team, and an outstanding product. I would highly recommend them to anyone!

Completely happy with the service provided. The team was extremely helpful and took time to do thoroughly. Extremely grateful, I would recommend this service to anyone. They have plenty of options available and can assist you to find the perfect windows. Thank you so much!

I am happy with the experience and process, especially safety and durability

Zach was an amazing representative. He provided valuable insights into the options, costs and overall process, helping us make the best decision for our home. The quality and service was excellent.

I would like to commend Zach on his customer services skills. They way he dealt with any questions or problems he was able to solve and come up with several solutions. He listened to our issues and helped us come to a decision

Zach was an outstanding representative who helped us with in making the best decision for our home. The service and quality was outstanding.

We had a really great experience with this double glazing company, and Zach was a big part of that. From the moment we spoke to him, he made us feel comfortable and took the time to explain everything properly without making us feel pressured. He was friendly, genuine and happy to answer all our questions, which made the whole process so much easier.

It’s refreshing to deal with someone who genuinely cares about helping customers and making sure they’re happy. We really appreciate Zach’s time and professionalism, and we’re delighted with the service we received. I would happily recommend this company to friends and family. Thank you, Zach, for making it such a positive experience!

We had our windows installed earlier this year. We had a lot of finishing work to do ourselves after the fitting.
We have emailed their customer services several times for the sold gurantees, but had no response at all from them or our promIsed gurantees at sale.
Homeshield will promise you everything until all the money is paid upfront before installation and then nothing!! Do not buy from them and research reviews well. We found out their positive reviews are attributed to being a paid customer of this platform too. Everything is questionable these days and need through researching.

Very disappointing experience with HomeShield England. We initially said no but were told the reduced price was only available that day and by BACS transfer. Before signing, I specifically asked about the cooling-off period and was told seven days. I was not told the order would enter manufacture within hours. The sales process is misleading.
Their manufacturing timeline also does not make sense to me, and I have asked for evidence.
I cancelled and requested my £7,660 back. They are now telling me to send the cancellation by Royal Mail to a unit I personally visited but could not identify HomeShield operating from. Despite repeatedly asking for senior management to contact me, this remains unresolved. I am now contacting Citizens Advice.

pdate – 2 November 2026

HomeShield’s reply says its manufacturing records are not contradictory. This is what its own emails to me said on Saturday 3 October:

12:05: the next step was “to arrange a technical survey”.
12:58: “the survey was successful” and my order “has now commenced the initial phase of manufacture in our factory”.
13:14: the salesman phoned to tell me the surveyor was still about 10 minutes away.

We had told the salesman we didn’t want the work done until 14 November, six weeks later, so there was no reason to start making anything within the hour.

I paid at 12:03. The terms and conditions were emailed to me at 12:05, two minutes after I had paid. They’re printed in 5.2-point type, roughly half the size of normal print, and can’t be read without magnification. The contract charges £2,553.33 VAT, but no HomeShield document shows a VAT registration number, and HomeShield did not provide one when I asked.

I cancelled less than 48 hours after paying, within the seven-day period HomeShield confirmed in writing “remains in effect”. HomeShield accepted my cancellation, but has kept my full £7,660 deposit and is demanding £4,596 more: a flat 80% of the contract price. It has not shown me a single invoice, order or cost.

The “supporting documentation” HomeShield mentions is a production sheet. The file was created on 9 October, six days after the production date printed on it.

I was told my deposit was covered by insurance. I was told to post my cancellation to HomeShield’s registered address in Hounslow, but when I went there, I couldn’t find the company. No director or named manager has ever spoken to me. I have reported this to Report Fraud, Citizens Advice and my MP, and I am now issuing a County Court claim to recover my deposit.

DO NOT USE HOMESHIELD ENGLAND. If you are considering them anyway: before you pay anything, ask exactly what you would lose if you cancelled within the cooling-off period, and get the answer in writing.

I am extremely angry and disappointed by Homeshield England’s handling of our order, the surprise changes following the technical survey and our unresolved request for a £10,500 refund.

We paid a £10,500 deposit towards a £21,000 package for windows, doors and a glazed roof. Following the technical survey, Homeshield proposed removing the glazed roof with a deduction of just £3,500. Homeshield also requested a further £2,100 for an additional fixed window and for changing the Juliet balcony provision from the single door listed in its quotation to the two doors required, when this was their error as I provided the exact requirements pre deposit.

When we compared this with a reputable provider’s quotation we were considering, the remaining window and door package was approximately £7,000 more expensive, not even including that we would still need to pay for the lean to roof, which will be significantly higher than 3.5k.

Every window and door, along with the glazed roof, should have been individually priced at the outset and provided to us in writing. Not doing so was evasive and a perfect entrapment, now our £10,500 is at risk if we don't comply.

Homeshield maintains that its pre-payment quotation confirmed the scope. We disagree that the revised arrangement reflects the complete project we understood we were purchasing.

Cancellation timeline

The deposit was paid on Saturday to be able to progress to technical survey. The survey took place on Monday. We received the survey results and shocking and extortionate financial implications on Wednesday from the Operations Manager/surveyor and emailed our cancellation within an hour.

Homeshield says bespoke materials had already been ordered on Tuesday before we received those details and had the opportunity to review them.

I want Homeshield to explain exactly what confirmed measurements and specifications were used for Tuesday’s order, when they were finalised, and whether it ordered materials in preparation for manufacture a day before we received these amendments.

What exactly was ordered, from whom, at what cost and on what basis? Could those orders be cancelled or amended? Simply describing the goods as bespoke does not explain what actual loss was incurred or why that loss should justify retaining our 10,500 deposit.

We also complied with Homeshield’s requirement for paper cancellation within seven days, with postal tracking confirming delivery.

Contractual concern and customer care

Clause 3.1 of Homeshield’s own terms offers cancellation within seven days and a full refund, provided the company is not at a loss. Its terms already recognise that its products are made to individual requirements.

If Homeshield maintains that it incurred a loss, I want a clear, itemised explanation supported by dated supplier records showing:

• What was ordered on Tuesday and the specifications used.
• Whether the order concerned raw materials, components or finished products.
• When manufacture actually began, if it did.
• What costs were incurred and how the claimed loss was calculated.

Communication has made this situation worse. The gent who handled our quotation, has completely disappeared since things went wrong. Although the company has sent written (legal speak) responses, we have been unable to reach anyone by telephone who can resolve the complaint, including our key contact. Our attempts to obtain help by phone have led to automated bot responses rather than a conversation with human customer care.

Having £10,500 tied up while chasing answers during a renovation is deeply stressful. I find the handling of our order and cancellation unacceptable.

Requested resolution

I am asking management to take responsibility, contact us directly and resolve this matter with a full refund of our £10,500 deposit.

If Homeshield relies on losses to withhold a refund, it should substantiate those losses rather than simply say that bespoke materials were ordered. If no loss was incurred, it should honour its stated seven-day cancellation policy and refund the deposit in full.

I will update this review accurately with the eventual outcome.

Looking back, the warning signs were there: a 50% deposit requested before the technical survey, an all-in price without individual prices for each component, and no credit card payment option offered to us. We paid by bank transfer, so there is no credit card transaction to challenge through a chargeback. When problems arose, accessible customer care was missing, our 10.5k deposit hanging in the balance.

I would urge customers to take my experience as a warning and choose another window company. Based on our experience, I cannot recommend Homeshield England for transparent pricing or customer care.

This year August 2026 I have decided to replace my windows and my broken patio door and i have used HomeShield England Ltd, after seeing few more other companies and they have far more a better products and prices compare to the others. From start to end Zach has been very professional with a fantastic customer service. He explained very well the windows's frame and their glasses and advised us to make the best choice for us. Also, it is a UK made product so we always promote the UK businesses.
I can genuinely say that I have made the best choice, so i will recommend Homeshield England Ltd to anyone that wants their windows and doors replaced or installed for the first time, plus their prices are far more better for the quality of their windows and doors plus they have access to the Government funding to help people to make their changes by helping them financially. Do they ticked all the boxes from quality, price and service. I will use Homeshield England Ltd again and tell all my family and friends to go and check them out for themselves.
Thank you very much again Zach and Homeshield England Ltd.

Really happy with the window installation. The team were very friendly and professional. Would definitely recommend.

I have whole house replacements to aluminum, unique style and great experience!

I recently signed a contract with Homeshield at my home on 25 July for windows and a door, and paid a £500 deposit. Because a salesman came to my house, this is a doorstep sale, which by law gives a 14 day cancellation period.
I decided not to go ahead, mainly because of the payment terms. They require you to pay 95% of the money before you see any work or windows at all, with only 5% held back until completion, bank transfer or cash only, so no card protection. On top of that, their terms mean you have to pay in full before any complaint or snagging is dealt with, so you hand over almost everything and then have little left to hold them to account with. I wasn't comfortable with that on a job of this size.
I cancelled well within the cancellation period, both by email and by returning their own cancellation form by Special Delivery, which they confirmed receiving on 31 July. They replied confirming the cancellation was received and being processed. No windows were fitted and I had told them in writing not to proceed and that I would not pay the balance.
I then heard nothing for weeks despite several emails chasing my £500 refund. Only after I chased and mentioned escalating did I suddenly receive a demand for an £8,200 cancellation charge, 80% of the contract value, claiming the order had gone into production. In other words, instead of refunding my deposit, they are now trying to bill me £7,700.
I would strongly urge anyone to be very careful. Be aware of your statutory cancellation rights on a doorstep sale, be very cautious about the front loaded payment terms, and get everything in writing. I am now having to escalate this through the proper channels to recover my deposit

Update following the company's response:

The company states my order "progressed into production." Their own email to me, dated 29 July at 08:14, says the opposite: that manufacture had been paused, that the order would "remain on hold," and that "no manufacturing will continue until we receive your instruction to proceed." It also confirmed the order would only be released into manufacture once I confirmed I wished to proceed and the deposit balance was received. I never gave that confirmation, and I never paid the deposit balance. I had already instructed them in writing at 12:29 on 28 July, hours before the surveyor attended that afternoon, not to move the order into manufacturing.
The company says it holds "production records." I invite them to produce any manufacturing record dated before my cancellation. I hold the email quoted above.
On the cancellation terms, their own contract at clause 3.1, and their own Notice of Cancellation, both state the buyer has 7 days from signing to cancel and receive a full refund. I signed on 25 July, cancelled in writing on 29 July, day four, and returned their prescribed form by Special Delivery, delivered 31 July, day six. Their team confirmed receipt and that the cancellation was being processed, with no mention of any charge at that time. The £8,200 charge was raised on 19 August, after I chased my refund.
I am content for this to be considered through formal channels, as the company suggests. That process is now underway.

I have not yet received my guarantee
Also I have contacted zach on several occasions as I want to feed back that where the doors join the outer walls the pointing us breaking up and it's made a very bad join...I did send you a video of this but haven't heard from you.
This needs rectification urgently

From the outset the Sales and Service was great.
All options were offered and great advice was given all throughout the project and very quickly decided upon my windows and doors, manufacturing process was fast and feedback was excellent throughout that also… the windows and doors were promptly installed soon afterwards and the fitting team were very clean and efficient in all aspects of their work and the cherry on the cake is my house looks great 😊very happy to recommend

We had all our windows and doors replaced back in April. Zach was the best salesman I’ve ever encountered, no pushiness just great recommendations and oodles of patience with our indecision. The company manufactured our order rapidly and managed to squeeze us in during the Easter break.
The installation guys were polite and respectful, a bit messy whilst working but what builder isn’t! They were some of the hardest working people I’ve ever met. As promised they fitted everything in just two days, including the cat flap. They finished the install to a high standard and left everything tidy and clean.
The after sales staff were also happy to help with a minor billing difference. I had paid a deposit for a new canopy just in case our installer had no choice but to remove our current one. In the end they didn’t have to and we just needed that removed from the bill.
I am delighted with our new doors and windows and so are our neighbours!
Would highly recommend the whole team, quality product and good communication throughout.

Experience was great.

Zach was great from the first minute. Not pushy at all.
The fitters were also great and did the job super effectively and really quick.

Would recommend these guys to anyone. Genuine pleasure to work with.