I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful. I am due to move house soon and have been looking to get buildings instance. I spoke wi... Leggi di più
L'azienda ha risposto
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a grea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Both Oscar and Jamie were most helpful…
Both Oscar and Jamie were most helpful in finding me a suitable home insurance policy, taking trouble to discuss in detail the various options.
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar and Jamie were so helpful and took the time to discuss the options in detail to find the right policy for you. We’ll be sure to pass on your kind comments.
Great Service
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Had a very good customer service…
Had a very good customer service experience with Curtis
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Curtis provided you with a very positive customer service experience. Your kind feedback is much appreciated and will be shared with him.
Tom was clear and precise
Tom was clear and precise about the benefits, limits and cost of the insurance. He got back to me when he said he would. His voice was clear and understandable. All in all an easy experience for me.
The on hold music was dreadful.
23 giugno 2026
Risposta di First2Protect
Thank you for your review. We’re pleased to hear that Tom provided clear and reliable information, and that he followed through as expected to make the process easy for you.
We’re sorry to hear the on-hold music didn’t meet expectations—your feedback has been noted and will be shared as we look to improve all aspects of our service.
Very helpful and pleasant…
Dennis was extremely helpful to Me today. Thank You for your kindness and patience.
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Dennis was so helpful, and that his kindness and patience made a positive difference to your experience. Your feedback is very much appreciated and will be shared with him.
This was my first time having to buy…
This was my first time having to buy home insurance and the situation was very baffling for me. After numerous online quotes with the most unnecessary and ridiculous questions (in my opinion) I stumbled across this site. I had the pleasure of speaking to Evelyn who was very lovely, she went through everything and I was totally surprised she didn't ask half the silly questions other sites were asking. She was very helpful, patient and kind to someone whose brain was completely fuddled at this point. I'm glad it was her who called me , she talked me through everything and I felt a lot more knowledgeable at the end. Thank you
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was able to make your first experience of arranging home insurance feel much clearer and less overwhelming. It’s great to know she was patient, helpful, and took the time to explain everything in a straightforward way, helping you feel more confident and informed. Your kind feedback is very much appreciated and will be shared with her.
Very helful and personal
Very helful and personal. Met all my needs
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and personal, and that your needs were fully met. Your comments are very much appreciated.
Very helpful staff member
Very helpful staff member
Solution focused and explained matters well
23 giugno 2026
Risposta di First2Protect
Thank you for your review. We’re pleased to hear Rebecca was helpful, solution‑focused, and explained everything clearly. Your feedback is very much appreciated.
Excellent service from Dennis
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a great deal for insurance and gave me several options to choose from, depending on my level of nned so that I could compare policies. Thank you Dennis!
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Dennis provided professional and efficient service, taking the time to clearly explain your policy and patiently go over anything you were unsure of. It’s great to know he offered a range of options to suit your needs and helped you secure a good deal. Your kind feedback is very much appreciated and will be shared with him.
Renewing landlord insurance
The gentleman dealing with my call dealt patiently and concisely explaining what i had to do at each stage of the renewal. Unfortunately i cannot recall his name but he was a pleasure to do business with.
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re pleased to hear the advisor handled your renewal patiently and clearly, guiding you through each stage. It’s great to know you had such a positive experience—your feedback is very much appreciated.
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful. Your comments are very much appreciated.
Fab service
23 giugno 2026
Risposta di First2Protect
Thank you for your feedback. We’re delighted to hear you received fabulous service—your kind comments are very much appreciated.
I called to clarify issues around my insurance policy account.
I called to clarify issues around a letter I received recently and the staff advisor took his time to check my account and confirmed the account was up to date, advising the letter was no longer necessary putting to bed my concern, his calmness was reassuring which was much appreciated.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — we’re glad Curt was able to provide reassurance and resolve your concerns with clear and attentive support.
Risposta di First2Protect
Thank you for your feedback — we’re pleased to hear Theodore and the team provided an experienced and straightforward service.
Good chat with James Riley…
I had a lovely chat with James Riley today. He was very helpful and gave me careful guidance about how to proceed with the insurance. He was also extremely patient with my slightly clueless questions and the fact that I had a little one shouting in the background and couldn’t hear him some of the time! It was a really helpful chat and I really appreciated it. I’m looking forward to a follow up in a few months.
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Great to hear James provided such patient and helpful guidance — we really appreciate you taking the time to share your experience and are glad the support made things easier for you.
Alfie Taylor was friendly and very…
Alfie Taylor was friendly and very helpful for the service I receive today.
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — we’re pleased to hear Alfie was friendly and helpful in supporting you today.
Great customer service
Great customer service, easy access to any online helplines and professional customer care. Highly recommend
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback — we’re delighted you found our service easy to access and professional throughout. Your recommendation means a lot to us.
James was excellent on the phone
James was excellent on the phone, and dealt with the refund efficiently. The downside was the time spent waiting on the phone to be put through
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Great to hear James provided efficient and helpful support with your refund — we’ll also take on board your feedback about the wait time and continue working to improve this.
Nice, friendly and not pushy
Charlie was really nice and friendly, explained the policy and helped me make a more informed decision about taking out a policy - not pushy or feeling forced to take it out just polite and informative
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — it’s great to hear Charlie provided a clear, friendly and informative service without any pressure. We’re pleased you felt supported in making the right decision for your needs.
He was a great man and had a wonderful…
He was a great man and had a wonderful customer service his name was Jame.
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — we’re delighted to hear Jamie provided such great customer service and made a positive impression.
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