I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase Fortunately I spoke with Jamie Wellum & thanks for having people like this in your c... Leggi di più
I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful. I am due to move house soon and have been looking to get buildings instance. I spoke wi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
Great customer service, easy access to any online helplines and professional customer care. Highly recommend
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback — we’re delighted you found our service easy to access and professional throughout. Your recommendation means a lot to us.
James was excellent on the phone
James was excellent on the phone, and dealt with the refund efficiently. The downside was the time spent waiting on the phone to be put through
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Great to hear James provided efficient and helpful support with your refund — we’ll also take on board your feedback about the wait time and continue working to improve this.
Nice, friendly and not pushy
Charlie was really nice and friendly, explained the policy and helped me make a more informed decision about taking out a policy - not pushy or feeling forced to take it out just polite and informative
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — it’s great to hear Charlie provided a clear, friendly and informative service without any pressure. We’re pleased you felt supported in making the right decision for your needs.
He was a great man and had a wonderful…
He was a great man and had a wonderful customer service his name was Jame.
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback — we’re delighted to hear Jamie provided such great customer service and made a positive impression.
Value for money
The service representative Nathan i spoke with was friendly and clear I could understand the outlines of the policy i was offered in 1 go. The policy offered for two with a monthly amount which is value for money and on paper prefect for what I need at present.
22 giugno 2026
Risposta di First2Protect
Thank you for your feedback — we’re pleased to hear Nathan was friendly and explained the policy clearly, helping you find an option that suits your needs and offers good value.
Just rang up to renew my policy which I…
Just rang up to renew my policy which I have had for 7 years at least. The price has come down so as a pensioner I am happy. The customer services guy Lewis who I spoke to was quick to answer any queries I had and pleasant to talk to. He was patient. A good skill to have.
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your continued loyalty — we’re pleased to hear Lewis provided clear, patient support and that your renewal offered good value.
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and efficient. Your comments are very much appreciated.
Very polite and professional…
Very polite and professional understanding all my needs definitely recommend thank you.
12 giugno 2026
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service polite and professional, and that your needs were understood. Your recommendation is very much appreciated.
Jodie Wool
Jodie Wool was very helpful through the process of choosing the right insurance,providing all the details. I am very satisfied with her assistance.Made the right choice, with the best price.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Jodie Wool was so helpful in guiding you through your options and providing clear details throughout the process. It’s great to know you’re satisfied with your choice and that we were able to help you secure the right cover at a competitive price. Your feedback is very much appreciated and will be shared with her.
Very quick and straightforward
Very quick and straightforward. Tom was really helpful with providing me with the best quote possible.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re pleased to hear you found the process quick and straightforward, and that Tom was able to help you secure the best quote possible. Your feedback is very much appreciated and will be shared with him.
Rebecca was so knowledgeable
Rebecca was so knowledgeable, friendly and persevered on the phone with me until all the complications within my policy had been sorted out. So refreshing to talk to an actual real life person and she made me laugh. So many thanks.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Rebecca was knowledgeable, friendly, and took the time to work through everything with you until it was fully resolved. It’s great to know she made the experience enjoyable as well as straightforward—your kind feedback is very much appreciated and will be shared with her.
Excellent service
Excellent service, competitive pricing, and great customer support. The policy was easy to set up, and I have peace of mind knowing my home is well covered. Highly recommend.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear you found our service excellent, with competitive pricing and strong customer support. It’s great to know the policy was easy to set up and gave you peace of mind that your home is well covered. Your recommendation is very much appreciated.
Jodie was very helpful and explained…
Jodie was very helpful and explained everything clearly and was very cheerful to talk too
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Jodie was helpful, clear, and cheerful throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
Had great service
Had great service, went above and beyond to help me , would recommend you to my family and friends
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear you received such great service and that the team went above and beyond to help you. Your recommendation means a lot to us—thank you for your support.
They are very helpful
They are very helpful, guiding you through the process carefully and providing all the necessary details. They do their best to help you find the best insurance at the lowest price. I was very satisfied with their assistance.
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re pleased to hear you found the team helpful and supportive throughout the process, with clear guidance and all the information you needed. It’s great to know we were able to help you find suitable cover at a competitive price. Your feedback is very much appreciated.
Jamie was very well mannered and…
Jamie was very well mannered and explained everything in detail about our new insurance and was very helpful
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Jamie was polite and took the time to explain your new insurance in detail, making the process clear and helpful for you. Your kind feedback is very much appreciated and will be shared with him.
I spoke with two James’ and they were…
I spoke with two James’ and they were both very helpful
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re pleased to hear that both of our advisors were helpful and provided the support you needed. Your feedback is very much appreciated.
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service efficient, calm, and supportive. Your kind comments are very much appreciated.
Very helpful and good customer service
Very helpful and good customer service
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and that you received good customer service. Your comments are very much appreciated.
Hannah was personable and helpful and…
Hannah was personable and helpful and solved my query in no time at all. No fuss or stress involved. Thank You!
22 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Hannah was personable and helpful, and resolved your query quickly and without any stress. Your kind feedback is very much appreciated and will be shared with her.
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