My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful. I am due to move house soon and have been looking to get buildings instance. I spoke wi... Leggi di più
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a grea... Leggi di più
L'azienda ha risposto
I spoke with James today and found him to be very friendly, kind, and professional. He explained everything clearly, took the time to go through the details, and provided helpful advice on the best op... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
First class experience
James was very thorough explaining every aspect of my new policy that was required for my move.
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear James was so thorough in explaining your new policy and supporting you with your move. We’ll be sure to pass on your kind comments.
Excellent Service from Oscar who is…
Excellent Service from Oscar who is personable and Helpful.
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar provided such personable and helpful service. We’ll be sure to pass on your kind comments.
Fantastic experience with phone customer service
Becky was very helpful and communicated very clearly
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was helpful and communicated everything clearly. We’ll be sure to pass on your kind comments.
Great help from Nathan
Spoke to Nathan on the phone and he made the process much easier to understand, and helped us get it all sorted. One less thing to stress about when moving. Thanks Nathan
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan made the process easier and helped get everything sorted—especially during what can be a stressful move. We’ll be sure to pass on your thanks!
Great service very helpful and friendly…
Great service very helpful and friendly would recommend.
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and found our team helpful and friendly. We really appreciate your recommendation.
Excellent response
Excellent response , proactive in understanding the situation
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received an excellent and proactive service, with a real understanding of your situation. We really appreciate your kind comments.
Really pleasant experience and Jamie…
Really pleasant experience and Jamie was all too helpful with walking me through the process especially with it being my first time buying a house and dealing with all the fun stuff that comes with it!
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear you had such a pleasant experience and that Jamie was so helpful in guiding you through the process, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Great
Tom L was super clear, friendly and knowledgeable. As a first time buyer, navigating this process can be tricky so it always helps having reliable and honest support.
25 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Tom was clear, friendly, and knowledgeable. It’s great to know he was able to support you through the process as a first-time buyer—we’ll be sure to pass on your kind comments.
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received very helpful and excellent customer service. We really appreciate your comments.
Rent protection policy.
I spoke to Evelyn this morning about a new rent protection policy for my flat and she was most helpful,
friendly, and a pleasure to do business with.
23 giugno 2026
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn was so helpful and friendly while assisting with your new policy. It’s great to know she made the process a pleasure—we’ll be sure to pass on your kind comments.
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service quick, easy, and informative. We really appreciate your kind comments.
Risposta di First2Protect
Thank you for your feedback!
We’re glad to hear your renewal was straightforward and easy—just what we aim for. We appreciate your comments!
Bloke that spoke to me was spot on
Bloke that spoke to me was spot on
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear everything was spot on—we really appreciate your kind comments.
Both Oscar and Jamie were most helpful…
Both Oscar and Jamie were most helpful in finding me a suitable home insurance policy, taking trouble to discuss in detail the various options.
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar and Jamie were so helpful and took the time to discuss the options in detail to find the right policy for you. We’ll be sure to pass on your kind comments.
Great Service
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Had a very good customer service…
Had a very good customer service experience with Curtis
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Curtis provided you with a very positive customer service experience. Your kind feedback is much appreciated and will be shared with him.
Tom was clear and precise
Tom was clear and precise about the benefits, limits and cost of the insurance. He got back to me when he said he would. His voice was clear and understandable. All in all an easy experience for me.
The on hold music was dreadful.
23 giugno 2026
Risposta di First2Protect
Thank you for your review. We’re pleased to hear that Tom provided clear and reliable information, and that he followed through as expected to make the process easy for you.
We’re sorry to hear the on-hold music didn’t meet expectations—your feedback has been noted and will be shared as we look to improve all aspects of our service.
Very helpful and pleasant…
Dennis was extremely helpful to Me today. Thank You for your kindness and patience.
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Dennis was so helpful, and that his kindness and patience made a positive difference to your experience. Your feedback is very much appreciated and will be shared with him.
This was my first time having to buy…
This was my first time having to buy home insurance and the situation was very baffling for me. After numerous online quotes with the most unnecessary and ridiculous questions (in my opinion) I stumbled across this site. I had the pleasure of speaking to Evelyn who was very lovely, she went through everything and I was totally surprised she didn't ask half the silly questions other sites were asking. She was very helpful, patient and kind to someone whose brain was completely fuddled at this point. I'm glad it was her who called me , she talked me through everything and I felt a lot more knowledgeable at the end. Thank you
23 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was able to make your first experience of arranging home insurance feel much clearer and less overwhelming. It’s great to know she was patient, helpful, and took the time to explain everything in a straightforward way, helping you feel more confident and informed. Your kind feedback is very much appreciated and will be shared with her.
Very helful and personal
Very helful and personal. Met all my needs
24 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and personal, and that your needs were fully met. Your comments are very much appreciated.
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