FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quic... Leggi di più
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holl... Leggi di più
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di depilazione
- Fornitore di prodotti di bellezza
- Industria cosmetica
- Negozio di cosmetici
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli da toeletta
Scritti dall'azienda
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informazioni di contatto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Regno Unito
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Eccellente
6K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very sneaky on the subscription
Very sneaky on the subscription. Signed up for every 3 months so was very surprised to see 2 weeks after 1st I had been charged for next delivery... Which included things I didn't use or want. Very disappointing they sent it out even although I told them the items were of no use to me. Cost me £3 to return it. Who knows if and when I'll be refunded. Told them to cancel the subscription too. Just puts you off when you don't even get the chance to choose what's in your next delivery! *Thanks for your reply, it was clear enough thanks, blades would have been fine but you really should allow customers to choose what else they receive along with them. As I said I had no use for the other items.
30 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Julie. Thank you for sharing this. I am sorry your subscription caught you off guard, that is never the experience we want for anyone.We do make it clear on the website before you proceed to payment that your next order will be charged 14 days after the trial set, as your trial set only comes with 1 blade, and this will not last till your next delivery in 3 months time.
Our plans can be fully managed from your account, including skipping or changing items, but I can see this has not come across clearly for you. I understand how frustrating that feels. Once your return reaches us, your refund will be processed and sent back to your original payment method. If you have already asked to cancel, we will make sure that is sorted too.
If you are unsure about anything or want us to check your refund status, just get in touch. We are here to help. Team ffs 💕
Great Customer Service
I had to contact FFS about my order, and Holly was absolutely amazing. She kept me completely up to date about my order and was so friendly and helpful. I haven't used the strips yet but I am looking forward to it.
24 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thank you for your review. We are really glad Holly could look after you and keep you updated. She will be chuffed to hear this. Hope you love the strips when you try them. If you need anything, we are right here. Team ffs 💕
Amazing customer service
Amazing customer service-orders the trial pack however the razor handle wasn’t quite right for me as i found it too heavy- subscription was cancelled with ease they were very understanding. I then ordered a mystery bundle and a soap bundle as i still wanted to support a lovely business and when i was accidentally sent the mini mystery instead of the mega,i made holly aware and i immediately have two more items being dispatched out to me within minutes of letting them know. Brilliant customer service from her genuinely kind and helpful such a credit to the company. Will definitely be ordering again 💕
28 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Ella,
Thank you so much for taking the time to share this. We are really glad the team could help you get everything sorted, and it is lovely to hear Holly made the mix up an easy fix. We appreciate the support more than you know. If you ever need anything at all, we are always here to help. Team ffs 💖
Good customer service
Very quick and helpful response to my query from Nikki. My issue has been resolved.
26 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thank you for sharing your experience. Great to hear Nikki was able to jump in quickly and get everything sorted for you. If anything else pops up, we are here to help.Team ffs 💖
Great customer service very helpfull…
Great customer service very helpfull spoke to nikki on whatsapp sorted my issue straight away
26 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Gemma,Thank you so much for your review. We are really glad Nikki could get everything sorted for you so quickly on WhatsApp. If you need anything else, just let us know.Team ffs 🥰
Good customer service
I’ve been a customer for about 5 years - my razor handle broke and I contacted customer service to purchase a new one. Nikki ordered one for me free of charge! Great service.
20 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Lottie, Thank you so much for being a loyal customer over the past five years! 🥰We’re really glad to hear that Nikki was able to help get a replacement handle sorted for you so quickly. Providing great service is something we pride ourselves on, and it’s wonderful to know your experience reflected that.
If you ever need anything else, we’re always here to help.
Thanks again for taking the time to share your review! Team ffs 💕
Quality product, excellent service
Quality product! 6 years in, my razor handle has started to show some wear and isn’t holding the blade properly, emailed them a photo and they’ve already sent a free replacement! Warranty for the win! Thanks FFS
19 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Laura, thanks for leaving us a lovely review. We're so happy to hear that our team were able to help and thank you for your continued support 😍. Team FFS x
Super helpful customer service
Spoke with Nikki regarding swapping a product for an order I forgot to skip due to already having an excess amount of blades. She made it super easy to do so and it was sorted extremely quickly. Thank you!
19 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Rachel, thanks for leaving us a 5 star review 😍We're so happy to hear that Nikki was able to help. Thanks, Team FFS x
Amazing customer service from Nikki
I’ve been using FFS since 2022 and I honestly wouldn’t go anywhere else. The products are great quality, and the subscription makes everything so easy.
I recently had an issue with my razor handle and got in touch with customer service. Nikki was absolutely amazing, so helpful, friendly and quick to respond. She arranged a free replacement razor for me straight away, which I really appreciated.
It’s rare to find a company with products this good and customer service that genuinely cares. Thank you again, especially to Nikki! Highly recommend.
14 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thank you so much for taking the time to share this. It means a lot to us 🥰
We are really glad you are loving your FFS routine and even happier that Nikki could get your handle sorted without any fuss. She is a star, and we will make sure she sees your lovely feedback.
We are here whenever you need us. Thanks again for sticking with us since 2022. Team ffs 💕
Great products / Customer support
Great products. Had to contact support for an account query and agent Holly dealt with it efficiently and very quickly! Thanks would reccomend this company!
8 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thanks for your lovely review! 💕 We're so glad Holly could help you out quickly and we really appreciate the recommendation! Team ffs x
Razor
My razor broke so I got in touch with ffs. Nikki was very kind and sweet. She promptly dealt with all my queries and was very patient with me and I've got a new razor coming.
5 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Shamima, Thanks so much for your lovely review! 💕 We’re so glad Nikki could get everything sorted quickly for you hope you love your new razor when it arrives! Team ffs x
Amended order for me
I bought this as a small gift for my lady but forgot to change the colour of the handle. I realised after placing the order and thought that was that, but when I sent a message through WhatsApp I got a surprisingly fast response from Nikki, who amended my order for me to include a handle with the right colours. I'm really, really happy as I know she's been wanting a good razor for a while. The option to engrave is a nice little touch too, should make her smile 😁 Great customer service that's left me, a very happy customer. Thanks Nikki 🥰
3 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, What a lovely review thank you! 🥰 We’re so glad Nikki could swoop in and get that sorted for you. Sounds like your gift’s going to be a winner (and we love that you went for the engraving too!). Thanks for choosing FFS! 💕
Helpful
The service that I received was really good easy. Spoke to a person called Nikki and was very helpful. All sorted.
5 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Vicky, Thanks so much for your review! 💕 We’re happy to hear Nikki got everything sorted for you quickly great to know you found the service easy and helpful! Team ffs x
Nikki was great at helping me this…
Nikki was great at helping me this morning with all my needs
5 novembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thanks for your review! 💕 We’re so glad Nikki could help you out this morning we’ll be sure to pass on your kind words! Team ffs x
Excellent service
Sent a WhatsApp with an issue (which turned out was my fault 😊) Nikki replied quickly sorting out the subscription error and was very polite and friendly! Excellent service as usual from this company
5 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Lynne,
Thanks so much for your lovely review! 😊 We're glad Nikki could get things sorted quickly no worries at all, it happens! Always here to help and keep things running smoothly for you. 💕Team ffs x
Royal Mail completely destroyed my…
Royal Mail completely destroyed my delivery but Nikki from FFS sorted the issue out right away.
29 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Ellie, Thanks for your review! 💕 Sorry to hear Royal Mail gave your parcel a rough ride, but we’re so glad Nikki got it sorted for you quickly! Team ffs x
Holly was brilliant and an asset to…
Holly was brilliant and an asset to team FFS.
1 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Sarah, Thanks so much for your lovely review! 💕 We couldn’t agree more Holly’s a star and we’re lucky to have her on the team! Team ffs x
Every company should work this way
I cannot rate this company enough- I have been loving their blades and razer's for about seven years now and gradually adding more products to my order because they are just such great quality and so much care goes into making them. Customer service is always so helpful. I feel like they really care. I wish every company worked this way!
1 novembre 2025
Non scritta su invito
Risposta di FFS
Hey Stephanie, Wow, this absolutely made our day! 💕 Seven years that’s incredible. We’re so grateful for your support and so glad you love our products (and team!) as much as we love creating them. Thanks for being part of the FFS family! Team ffs x
Holly was extremely helpful
Holly was extremely helpful and friendly when I contacted customer service about a broken razor handle- replaced without question!
31 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Sarah, Thanks so much for your review! 💕 We're so glad Holly could get that sorted for you quickly. Enjoy your new handle and happy shaving! Team ffs xx
I had a missing item in the order so I…
I had a missing item in the order so I WhatsApp them which I think it’s great as they reply straight away, told them the issue and they sent the missing item out straight away
31 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Megan, Thanks for the great review! 💕 We're so glad our WhatsApp support made it easy to get things sorted quickly. Hope your replacement arrived safe and sound! Team ffs x
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