FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been... Leggi di più
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I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quic... Leggi di più
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holl... Leggi di più
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di depilazione
- Fornitore di prodotti di bellezza
- Industria cosmetica
- Negozio di cosmetici
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli da toeletta
Scritti dall'azienda
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informazioni di contatto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Regno Unito
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Eccellente
6K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Great experience with FFS
I've been using FFS for a while now, products are great and it's very easy to navigate the website to change your subscription or delivery date. I recently reached out to customer services and Holly was very quick in coming back to me. Sorted my problem very quickly and was super helpful and friendly.
28 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Emma. Thanks so much for your lovely review! We're thrilled to hear you’re loving our products and finding the website easy to use. We’ll be sure to pass your kind words on to Holly she’ll be chuffed to bits! 💖 Team ffs x
Superb customer service from Holly
28 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Sarah, Thank you for your lovely review! We’re so glad Holly could help she’ll be thrilled to hear your feedback 💛Team ffs xx
Scammers
Scammers. I paid for a trial mini bag and their razor is awful. Ended up with cuts and pain. Plus I requested a refund within one hour after I ordered the trial kit and they accepted my refund request, however, they went ahead and charged me and still sent the kit. Your razor is awful and is a scam. I used a razor for years from Intuition and I was very happy. I ordered a new one again after this awful experience.
19 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Ana-Maria, we’re sorry to hear you didn’t enjoy your experience with us. Once an order has been placed, we can’t always guarantee that it can be stopped before it’s processed and dispatched. Our email replies clearly advise that for anything urgent, including cancellations, you can contact us through WhatsApp or Live Chat so we can help right away.
We would have happily accepted your order back via return and processed a refund, but as the kit has been opened and used, we’re unable to refund it now. We can assure you that we’re a genuine company, and all details about orders, cancellations, and returns are made clear on our website. We’re always transparent and our team is here to support customers every step of the way. Our blades are sharper than Intuition’s, so only gentle pressure is needed for a smooth, comfortable shave. If you’d like some advice or support with using the razor, our team would be happy to help, just reach out to us directly. Thanks, Team FFS x
Fab company and lovely customer service team
I've been using the bimonthly subscription service for years, with no problems and found the razor blades easy to use and give great results. I really like that they're recyclable and you can post them back. I recently emailed asking for a replacement handle as mine was worse for wear, couldn't have been simpler, sent a couple of photos and a new handle was immediately shipped for free. Lovely and friendly customer service, thank you!
15 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Emma, Thank you so much for your kind words! We’re so happy to hear you’ve been loving your FFS subscription and that our team could get your replacement handle sorted quickly. We really appreciate your loyalty and support 💕Team ffs x
Nikki was super helpgul and efficient :)
Nikki was super helpgul and efficient :)
20 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Sophie, Thanks so much for your review! We’re so glad Nikki could help and make things easy for you 😊Team ffs x
Exceptional service
Exceptional service! I got myself muddled up with my subscription dates & options so sent off a right ramble of an email to the customer service team where Holly managed to, first of all, understand exactly what I needed; suggest a solution that was most convenient for _me_, the customer; checked that I was happy with the idea and, once confirmed, process it straight away. I was very impressed! Hats off to Holly & the team.
17 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey, What a lovely review 💛 thank you! We’re so happy Holly could get everything sorted for you and make the process simple. She’ll be over the moon to read your kind words. Thanks for being part of the FFS community 💕
Really happy with FFS
Really happy with FFS. Really good razor and blades, love how easy it is getting them sent out to me. Also brilliant customer service, you feel like such a valued member. They sent out another delivery for me ASAP when my parcel was delivered elsewhere. Have had some goodies put into my razor deliveries as well. Also great value and love the blade recycling!!
13 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Katie, Thank you so much for the amazing feedback! We’re pleased to hear you’re loving your FFS deliveries and that our team could sort things quickly for you. It’s great to know you’re enjoying the little extras and our blade recycling too .we really appreciate your support 💕 Team ffs x
Super Helpful
Sarah was super helpful with my enquiry and responded very quickly. She was very friendly and kind.
15 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Isra, Thanks so much for your lovely review! We're so glad Sarah was able to help quickly and make things easy for you. We’ll be sure to pass your kind words on to her 💛Team ffs x
I’ve been a customer of FFS for a…
I’ve been a customer of FFS for a number of years now and find their products amazing! I had reason to contact Customer Services due to a lost razor handle. Nikki was so helpful, and rectified the problem for me straight away. She arranged for a replacement handle to be sent to me in the next couple of days. I cannot fault their customer service, thank you Nikki I really appreciate it. X
14 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Helen, Thank you so much for your lovely review! 💕
We’re so happy to hear you’ve been loving our products over the years and that Nikki could get your handle sorted so quickly!
We’ll be sure to pass on your kind words, she’ll be thrilled. ✨ Team ffs x
Fab customer service as always
Fab customer service as always. Never the hard sell and happy to pause my items for a while. Great products.
14 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Rachel, Thanks so much for your lovely review! 💕
We’re all about making things easy, never pushy so it’s great to hear that came across.
Enjoy your little pause, and we’ll be here when you’re ready to stock up again! ✨ Team ffs x
Replied so fast and so helpful by…
Replied so fast and so helpful by employee named Niki
14 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Shan, Thanks so much for your kind words! 💕
We’ll be sure to pass your lovely feedback on to Nikki.
So glad we could help you out quickly. Team ffs x
I have used FFS for years now and have…
I have used FFS for years now and have nothing but positive experiences.
Blades are amazing!
I recently left my personalised razor on holiday, was gutted but I emailed them and they sent me another personalised razor blade set free of charge. It literally came within days.
Customer service is brilliant and I’m so happy.
I fully recommend 😊
10 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Kelly, Thanks so much for your lovely review! 💕
We’re so glad you’ve had such a great experience with us (even after the holiday mishap!).Delighted we could get your personalised razor sorted quickly no one should be without their FFS fave for long! ✨
Thanks for being part of the FFS fam.x
Really great customer service
Really great customer service - Holly was fab!
9 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Kirsty, So happy to hear that 💕
Thanks for taking the time to share your experience, we really appreciate it. Team FFS x
Great customer service…
Love my new razor and am really impressed by how smooth my legs are. Unfortunately, I broke the shower holder and couldn't see from the website which colour to order so I started a WhatsApp chat to find out which to order. Holly, who responded to me, could not have been more helpful and organised to send one free of charge which I was not expecting. Absolutely delighted with the service as well as the quality of the razor and recommend this company 100%. Thank you
6 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey, Thank you for your glowing review We love hearing this smooth legs and a happy customer? That’s what we like to see. 💕
So glad Holly could help get you sorted with a new holder (she’s a star, isn’t she?). Thanks so much for the lovely feedback and for recommending us it really means a lot. Team FFS x
When I subscribed at the start few…
When I subscribed at the start few years ago the account was easy to manage. I could adjust my subscription to my needs and reschedule to any day/month. Unfortunately, now ffs took all the controf of the account and subscription. I have to go through a chat to reschedule for a different month and the reply was that it can't be done.To reschedule I have to contact them through WhatsApp or email. This is making me either not reschedule and they can make more sales or go through so much efford just to postpone my delivery. I will be cancelling my subscription as the company took all the flexibility away
4 ottobre 2025
Non scritta su invito
Risposta di FFS
Hi Ronnie, Thanks for sharing your feedback. We’re sorry to hear you’ve found things less flexible recently. We’re trialing a new chat system that’s designed to give customers more control over their account and subscriptions. Your experience doesn’t sound right, so we’d like to look into it. Please confirm your details via the request so we can investigate further. Feedback like this really helps us make improvements, so we do appreciate you taking the time. You can also reach us quickly through Live Chat, WhatsApp or by phone if you ever need instant help. Team FFS x
They mislead customers
They mislead customers. I requested blades every 3 months but got billed for refills less than a month after i got my starter kit. So watch out.
4 ottobre 2025
Non scritta su invito
Risposta di FFS
Hi Linda, Thanks for your feedback. We’re sorry to hear this. As the starter kit includes one blade, we do advertise that the first refill is sent 14 days later to keep you covered from the start. After that, your future orders are automatically sent at your chosen frequency. We’d be happy to take a look at your account to make sure everything’s set up correctly. Please confirm your details via the request so we can check this for you. Thanks, FFS x
Great communication
Great communication and wefe able to solve my problem quickly and efficiently! Would recommend !
1 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Tara, Thanks so much for your lovely review. We’re really glad the team could get everything sorted quickly for you. Appreciate you recommending us, it means a lot! ❤️ Team FFS x
Offer wasn't what it said, disappointed in untrue marketing
Was trying to take up offer of free trial product however it then wanted me to pay (small amount but principle of free is just that) plus postage (was happy to pay postage)
Note, I didn't choose any upgraded items.
As i would then be subscribing (thats fine if I decided I liked the product) I lost all trust as it should of only wanted to charge me postage but yet again another company who is untruthful in marketing.
Also didnt state when I would need to cancel by if I didnt like product to prevent subscription charges.
Why cant companies be upfront and honest anymore.
Leaving review to give ffs beauty a chance to rectify.
3 ottobre 2025
Non scritta su invito
Risposta di FFS
Hi Susan, Thanks for sharing your feedback. We’re really sorry to hear you felt this way. Just to reassure you, we always aim to make our offers and pricing completely clear, with no hidden charges. We’d love to look into this further for you and make sure everything was set up correctly. Any future charges and upcoming deliveries can always be seen in your account portal, so you’re in full control. Please confirm your details via the request so we can investigate this. Thanks, Team FFS x
Excellent customer service
Excellent customer service. I had a query about a product and I spoke to Holly from customer services who went out of her way to help me. Very impressed with this company!
2 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Kai, Thanks so much for your lovely review! We’re delighted Holly could go the extra mile to help with your query. We’ll be sure to pass on your kind words to her. 💖Team ffs x
Wow - amazing!
Wow. I have extremely sensitive skin and have tried another very popular shaving company, however I was left feeling a little disappointed so decided to try FFS. Honestly, my body LOVES these razors. They are so gentle on my skin and make shaving feels effortless. I will definitely be carrying on with my subscription!
1 ottobre 2025
Non scritta su invito
Risposta di FFS
Hey Jade, Wow, thank you for such amazing feedback! We’re over the moon our razors are working so well for your sensitive skin and making shaving effortless. Thrilled to have you with us on subscription. 💖Team ffs
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