FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been... Leggi di più
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I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quic... Leggi di più
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holl... Leggi di più
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di depilazione
- Fornitore di prodotti di bellezza
- Industria cosmetica
- Negozio di cosmetici
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli da toeletta
Scritti dall'azienda
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informazioni di contatto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Regno Unito
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Eccellente
6K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fab service!
Holly was great. Responded quickly and noted my issue. The handle to my razor was broken and Holly arranged for another to be sent with my next subscription order, under their guarantee. Great service.
16 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Sophie, Thanks for taking the time to leave a review.
We’re really glad Holly could sort that for you quickly and get a replacement lined up under our guarantee. That’s exactly how it should be.If you need anything else, just shout.Team ffs 🌟💖
100% reccomended
FFS has totally changed my life in the way of routine and freshness (not that I wasnt fresh before haha)
I absolutely love love love their products and you wont see me buying anywhere else from now on.
Even my husband has got his gift kit and he wont use anywhere else either!
The blades are so smooth and coupled woth the sweet berry shower and shave omg its an experience that works too well !
We now have the water and wine bottle, loafers x8 I mean they are on sale at 25p who can resist that!!
I have the tanning drops which I am yet to try and nearly everything off the site I have bought haha!
Highly recommend FFS 👌
Well done to the team for building such an amazing business that works!!
11 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Kayleigh, Wow. What a review. Thank you. 💖
We love hearing how FFS has slotted into your routine and raised the bar on freshness. Sweet Berry plus smooth blades is a winning combo, just saying. 😍 Even better that your husband’s on board too. One household. Fully converted.Thanks for backing us so hard and for spotting those loafers. 25p is dangerous territory.We’ll pass this on to the team. Reviews like this make it all worth it.Team ffs 🌟💖
Really quick and easy process to change…
Really quick and easy process to change my subscription
14 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Suzanne, Great to hear it was quick and easy to update your subscription. That’s exactly how it should be.
If you need a hand with anything else, we’re always here. Team ffs 🌟💖
Dealt with a lady called Holly who was…
Dealt with a lady called Holly who was super helpful and responded quickly. I’d accidentally put the wrong shipping address and she promptly sorted that out. Haven’t tried the product yet but I was impressed with the offer a the monthly price.
13 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey, Thanks for sharing your experience.
We’re glad Holly could jump in quickly and get the address sorted. These things happen. No stress.
Great to hear the monthly price caught your eye too. We hope you love the products once they arrive. If you need anything in the meantime, just let us know. Team ffs😊✨
Really love their products
Really love their products, I have been using them for a while now. I Recently tried the glide and shave cream and it’s so nice.
Spoke to customer support recently about my subscriptions and Holly was really helpful and responded really quickly.
12 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Erica, Thanks so much for the lovely review.
We’re so glad you’re loving the products, and great to hear the Glide & Shave Cream was a hit. Even better that Holly could help you out quickly with your subscription.
We’ll be sure to pass that on to her. Always here if you need us.Team ffs 😊
FFS make duplicate subscriptions to make more money!
I have had a subscription for several years with no problems. Suddenly in December they took double the amount of money out of my bank and claim that I have set up another subscription. I have not set up anything further and would have no need for 2 subscriptions.
FFS have refused to give a refund and refuse to accept any responsibility. Currently claiming for a refund through my bank. Had to cancel my card with my bank so they can’t take anymore money!
My response to the reply below - there’s no confusion on my end, it does not say I have 2 subscriptions when I log in and it never has done. Any additional subscriptions have been set up by you. I have asked several times now for you to cancel ALL subscriptions so why are you saying you can cancel the additional one? They should ALL already be cancelled. I have cancelled my bank card so that you cannot continue to rob me! Wish I’d never ordered anything at this point
10 gennaio 2026
Non scritta su invito
Risposta di FFS
Hi Amanda, thank you for your review and I am sorry to hear about the confusion. Having reviewed your account, a second subscription was created in September and has been visible in your online account portal alongside your original plan. The portal also shows the upcoming renewal dates and charges for each subscription, and our records indicate that one subscription was previously skipped while the other remained active. We are happy to help resolve this. As the December order had already been dispatched, we were unable to issue a refund immediately. However, if the items are returned to us unopened, we can process a refund in line with our returns policy, and we can ensure the additional subscription is cancelled to prevent any future charges. Thanks, FFS x
Really great customer service
Really great customer service, unfortunately product not best for my very sensitive skin but very pleased with the company!
9 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Aish, We’re really pleased you had a great experience with our customer service, even though the product wasn’t quite right for your sensitive skin. Everyone’s skin is different, and we appreciate you giving us a try.
If you ever want advice or help finding a better fit in the future, just shout. Team ffs 💖✨
Holly helped me quickly and efficiently…
Holly helped me quickly and efficiently through watsapp chat. Such a handy tool to have
9 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Amy, Thanks for taking the time to leave a review.
We’re really glad Holly could help you quickly and efficiently. WhatsApp makes it easy, and we’re happy it worked well for you.
If you ever need anything else, we’re always here. Team ffs 💖✨
Excellent customer service from Nikki…
Excellent customer service from Nikki today
7 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Ellys, Thank you for your review. Really glad Nikki could make adding your extra order nice and easy. If you ever need anything else, we are always here to help. Team ffs 💖✨
Nikki is efficient
Nikki made ordering an extra order so easy. Thankyou
7 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Jodie, Thank you for your review. Really glad Nikki could make adding your extra order nice and easy. If you ever need anything else, we are always here to help .Team ffs💖✨
Really good customer service from Holly
Really good customer service from Holly. I've needed help with an order and she's been quick and super friendly. The products are lovely and I appreciate the recyclable blades. Thanks Holly!
6 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey, Thank you for your review. Really glad Holly could help you out quickly and make it a friendly experience. Great to hear you are enjoying the products and the recyclable blades too. If you ever need anything, we are right here to help. Team ffs 💖✨
Relación calidad precio
No està mal pero no tiene nada de especial, relación calidad precio no vale la pena, al usarla las cuchillas se llenan y es difícil de limpiar, es pesado,el único punto a favor es que se puede reciclar ♻️ pero claro está, comprando recambios!
14 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey, Thank you for your review. I am sorry to hear the razor has not hit the mark for you.
The handle is designed to feel sturdy in the hand and the blades have a safety guard which can make them feel different to lighter, open cartridges. They should still rinse clean under running water, so if yours is clogging, I would love to take a look and get that sorted for you.
Our recycling programme is there to make disposal easier, but you should never feel pushed into buying replacements if the product is not working as it should.
If you are open to it, please reach out so we can check your blades and find a better fit for you. We are here to help. Team ffs 💖
WhatsApp for customer service
I've been a subscriber for many years and had nothing but excellent customer service. The website can be frustrating when all links send you to a chat function that rarely helps. However the WhatsApp service is excellent and speedy to give support.
2 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Marie, Thank you for your review and for sticking with us for so long. Really glad you have had great support over the years and that WhatsApp has been working well for you.
I hear you on the website. We are working on making the help options clearer, so you can find what you need without feeling pushed in circles.
If you ever need anything, WhatsApp or email is always fine. We are here to help Team ffs💖✨
I have had a longstanding subscription…
I have had a longstanding subscription with FFS for razor blades. Needed to replace my handle (which is ancient/ lasted a very long time). Holly was prompt, friendly and helpful when requesting to add this to my next delivery. Highly recommend FFS. They are a great company with great customer service.
30 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Kelly, thanks so much for leaving us a such a lovely review. We are so happy to hear that Holly was able to assist you. Thanks for your continued support 😍 Have a great day. Team FFS x
Had a problem with my subscription
Had a problem with my subscription and chatted on whatssap to a lady called Holly who sorted it straight away for me
29 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Shelly, thanks for leaving us a 5* review 😊 We are really happy to hear that Holly was able to help. Thanks for your support, Team FFS x
Great customer service
Holly was great - I had a problem with the QR codes on the packaging and she was so quick to respond on WhatsApp and sort out the issue.
Love the products too so would highly recommend this brand.
29 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Charlotte, thanks for leaving us a great review. It's really good to hear that Holly was able to help 😊. Have a great day. Team FFS x
Great customer service!
Had an issue with my order and Holly resolved it very quickly and easily over WhatsApp - highly recommend :)
29 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Melanie, thanks for taking the time to leave us a review! We love to hear that Holly was able to resolve the issue you had. Thanks again, Team FFS x
Purchased the perfect gift
Purchased the perfect gift, excellent service provided (Holly)
Really helpful right from the beginning to end, would recommend this to anyone who's looking for quality and reasonable priced.
10 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Pauline, thank you for leaving us such a lovely review. We're so glad to hear about your positive experience. I'll be sure to pass this onto Holly. Thanks again, FFS x
I…Great customer service
I needed help with my subscription as I had got it wrong being 71 and hopeless online I contacted ffs on WhatsApp the young lady I messaged was Holly she phoned me straight away when I explained my problem she was so nice explaining things the way I understood with patience and understanding Holly sorted everything out there and then Holly was friendly polite and very helpful solving my problem efficiently
27 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Susan, thanks for taking the time to leave us a review. We are really happy to hear that Holly was able to help. Thanks again, FFS x
A free trial came from another purchase…
A free trial came from another purchase I made so I thought great have a try. Biggest mistake! I opted for the every three months with the notion I would not have to pay anything for three months unless I agreed and would give me time to try the product then cancel. For cancellation I looked everywhere to could not find that option. No cancellation process information any where on the website so I emailed customer service they said they can cancel but can't refund have to go to WhatsApp to do that. Explained five times I wanted to discuss over email. Ms Higgins has ignored me ever since. Now I am short £18.89 for products that are no better than a any high street razor you can get for less than five pounds. I have not agreed for this money to be taken and want it back immediately. The instructions are not clear, I feel hoodwinked and feel ffs misrespresnt. The business model feels like a scam
26 dicembre 2025
Non scritta su invito
Risposta di FFS
Hey Tracy, thanks for getting in touch. I’m sorry to hear you’re unhappy, but I’d like to clarify how the trial and subscription work. Our free trial automatically activates a recurring blade subscription. This is clearly stated at checkout, including a tick box that must be selected before proceeding. It also explains that the trial kit contains one blade only, and that the first refill pack is sent 14 days later unless the subscription is cancelled. Subscriptions can be cancelled at any time via the account portal or by contacting us through any method listed on our contact page, including email. I can confirm you contacted us on the 27th, and your subscription and order were cancelled the same day. We understand subscriptions aren’t for everyone, but our terms are clearly communicated before purchase. If you need any further clarification, we’re happy to help. Thanks, FFS x
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