FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been... Leggi di più
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I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quic... Leggi di più
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holl... Leggi di più
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di depilazione
- Fornitore di prodotti di bellezza
- Industria cosmetica
- Negozio di cosmetici
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli da toeletta
Scritti dall'azienda
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informazioni di contatto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Regno Unito
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Eccellente
6K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Absolutely abysmal service
Absolutely abysmal service. Unlike so many other subscription services that you can alter delivery dates or pause at the click of a mouse this one wants you to wait around for “an agent to join the chat”. Why? Utterly ridiculous.
18 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Rhia, we’re genuinely sorry for the frustration this caused. You can make changes to your subscription through your account portal, and they normally update straight away. Yesterday morning we had an unexpected technical issue which caused the chat to break. As soon as we spotted it, we fixed it within around 30 minutes and your request was actioned as soon as everything was back up and running. We completely understand how disappointing that experience must have felt, and we really appreciate you flagging it. If there’s anything at all you still need, we’re here to help. Thanks, FFS x
Fast replies and sorted my order
Fast replies and sorted my order query out straight away on WhatsApp.
Very helpful and friendly customer service.
17 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Sarah, So glad we could get that sorted for you quickly 🙌
We know no one wants to be chasing an order, so our team are always on hand to jump in and fix things fast.
Thanks for taking the time to share this, it really means a lot 💛.Team ffs 🌟💖
Holly one in million goes extra quality…
Holly one in million goes extra quality special knowledge top notch experience treasured service
16 febbraio 2026
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Risposta di FFS
Hey, Thanks for taking the time to leave a 5⭐ review.Holly really does go above and beyond, and we’re so glad you felt that. Knowledge, care, and sorting things properly first time round. That’s the standard.
Thank you for such a lovely review. We’ll be making sure this lands straight in her inbox.Team ffs 🌟💖
Amazing customer service and communication
I had a problem with the product and Holly was amazing she sorted the problem immediately and sent out a replacement!
14 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Gabi,Thanks for taking the time to leave a 5⭐ review.
Sorry you had an issue in the first place, but so glad Holly jumped on it and got a replacement out to you straight away. That’s exactly how it should be.Thanks for taking the time to share this, we’ll make sure she sees it.Team ffs 🌟💖
Customer services were quick to get…
Customer services were quick to get back me and resolved the issue straight away
12 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Destine,Thank you for taking the time to leave this 💖
Quick replies. Straight fixes. No dragging things out.
Thank you for taking the time to share this, it really does mean a lot to the team.Team ffs 🌟💖
Holly was really helpful
Holly was really helpful, thank you! :)
10 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Jess, Thank you for taking the time to leave this. We’ll make sure she sees it. So glad she could help. That’s what we’re here for. Team ffs 🌟💖
Holly is a star
Holly is a star. Lovely customer service and I am now a loyal customer due to her sorting out my first order. Highly recommend - ask for Holly , nothing is too much trouble. All brands take note ! Great to speak to an actual human!!
10 febbraio 2026
Non scritta su invito
Risposta di FFS
Hey Kat, Thank you so much for taking the time to leave this. We’ll be passing it straight on to her, it’ll make her day.
We’re so glad your first order hiccup was sorted and that you felt properly looked after. That’s exactly how it should be. Real people. Real help. No faff.
Welcome to the FFS club, we’re very happy to have you here 💗 Team ffs 🌟💖
Great customer service
Great customer service. Nikki sorted me out with what I needed quickly and efficiently over WhatsApp, just love everything about ffs!
28 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Louise,Thanks for the lovely feedback. 💖
We’re glad Nikki could get everything sorted quickly over WhatsApp. Easy, efficient and stress free.
So happy to hear you’re loving everything about FFS. Team ffs 🌟💖
Excellent customer service!
Unfortunately I’d made an error and had forgotten to delay a subscription. Luckily FFS send an email confirming the subscription was being processed, I contacted them immediately and Holly delayed the subscription and arranged a credit back to my account. Holly was brilliant, she was helpful and friendly….fantastic customer service! Thank you ☺️
19 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Tara, Thanks for taking the time to leave a 5⭐ review.
We’re really glad Holly could jump in quickly, delay the subscription and get the credit sorted for you. Those reminder emails are there for exactly that reason. We’ll be sure to pass on the love to Holly. Always here if you need us.Team ffs 💖
I wasn't a buyer
I wasn't a buyer. My husband purchased as a gift. But the shower holder broke and FFS were so helpful and understanding they answered all my queries and are replacing with no cost. I really like my razor and will re order my blades when needed. Many thanks.
27 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey, Thanks for sharing your experience.
We’re really glad we could help get that sorted quickly and replace the shower holder for you. No fuss, as it should be.
Great to hear you’re loving the razor too. We’ll be here when you’re ready to reorder your blades. Team ffs 💖xx
The quality seemed to be decreasing.
The quality seemed to be decreasing and prices continously increased. There was an introduction of postage charges, then you'd have to get 2 months at a time. Then there's been another jump in price recently. I wouldn't normally mind, but it seemed like the quality didn't match up. The blades dull very quickly, and lately I've been nicking myself more. I have been a subscriber for several years but today I have cancelled. Loyalty is not rewarded, and I can buy better elsewhere.
*EDITED TO ADD* in response to your reply: the previous discount was applied because I asked to cancel at the time of the last price increase because I didn't feel the product justified the price. When I reached out to ask if the blades had changed, I was NOT sent replacements, I was sent a new handle which are free anyway, because they said the issue could be the handle not holding the blades properly. And the "alternative options" you mention, was a lesser blade (the standard, not the premium) for 50p more per pack than what you were raising my price to on the premium pack. HOW is that a viable alternative?! You've unfairly made it look like you've gone above and beyond in your response, when that is not the case at all.
26 gennaio 2026
Non scritta su invito
Risposta di FFS
Hi Levi, thanks for taking the time to leave this review and I am sorry to hear that you have cancelled after several years with us. On pricing, we introduced a small postage contribution around 18 months ago due to rising courier costs. In your case, our team adjusted your plan, reduced your blade price, and applied free delivery to help keep costs down. The recent change is our first blade price increase in over 4 years. We’re a small Midlands-based business and, while manufacturing, postage and staffing costs have continued to rise, we kept blade prices the same for as long as we could. This small increase helps us keep doing things properly. On quality, we haven’t made any changes to our blades. I can see you previously reached out, and we sent out a replacement pack to try; as we didn’t hear back after that or receive any further reports of issues we assumed that you had not had any further issues. I can see that we have offered a few alternatives to you to keep the prices down but sadly you have not accepted these. If you do require any further help or wish to discuss these alternatives in more detail, please do reach out to us. Thanks, FFS x
Their customer service is second to…
Their customer service is second to none! :)
26 gennaio 2026
Non scritta su invito
Risposta di FFS
The Carmina, Thanks so much for the love.
We’re really glad our customer service hit the mark. That means a lot to us. Always here if you need anything. Team ffs 💖
WhatsApp Service
Had a query over subscription and the WhatsApp chat was really swift and efficient.
26 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Claire, Great to hear the WhatsApp chat was swift and efficient when sorting your subscription. That’s exactly what it’s there for.
If you need anything else, just drop us a message. Team ffs 🌟💖
A beauty brand that feels authentic
Very quick to respond, proactive customer service and going the extra mile, thank you Holly :-) great to be able to use a smaller British business for my beauty products
26 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Mary-Lou, Thanks so much for the kind words.
We’re really glad Holly could help quickly and go the extra mile for you. And thanks for supporting a British business, it genuinely means a lot to us. Always here if you need anything. Team ffs 🌟💖
Representative Holly actioned my…
Representative Holly actioned my request without delay. She was professional and attentive while reassuring me once all was updated and complete.
22 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey, Thanks for taking the time to leave a review.
We’re glad Holly could get everything sorted quickly and keep you reassured along the way. Professional, attentive and no delays is exactly the standard we aim for.We’ll be sure to pass this on to her. Team ffs 🌟💖
Been getting razor blades delivered for…
Been getting razor blades delivered for a few years now. My razor handle has just broken, on contacting them through WhatsApp Holly was a great help and solved my issue quickly and effectively. Great razor at an amazing price
20 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Megan, Thank you for the review.
We’re glad Holly could sort the broken handle quickly over WhatsApp and get everything resolved. Always happy to help.
Thanks for sticking with us for so long too. Great razors. Fair prices. Team ffs 🌟💖
Super company and super customer service!
I’ve been using FFS since they began and haven’t used a different razor brand since!
I’ve had a couple of new handles in that time but they have literally lasted years! I’ve never had one break and I’ve completely used them in!
I ordered myself a new one recently and when it arrived, the soft interior of the handle wasn’t fixed properly into the hard, outer part of the handle. This was a first, as everything is usually tip-top, but the occasional faulty item can slip through the net here or there.
I contacted FFS customer service and was helped by Holly, who was friendly and efficient and organised a replacement with no fuss.
This is the first time I’ve had to have customer support as FFS run a quality ship, and this obviously includes their customer service too!
Thanks FFS,
Satisfied customer 🙂
17 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Sam, Thanks so much for taking the time to share this.💖
We really appreciate your loyalty from the very beginning. Years of use is exactly what those handles are built for.
You’re right, the odd faulty item can slip through, but we’re glad Holly could get it sorted quickly and without any fuss. That’s how it should be,Thanks again for sticking with us and for such a thoughtful review. Team ffs 🌟💖
I’ve used this company for years and…
I’ve used this company for years and their products and customer service (Holly) have always been really good :)
17 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Lucy, Thanks so much for the continued support.
We’re really glad the products and customer service have been consistently spot on, and we’ll be sure to pass the love on to Holly.
Always here if you need us. Team ffs 🌟💖
I experienced excellent customer service
I experienced excellent customer service from Holly, a set of my blades didn’t turn up despite saying they were delivered. Holly dealt with it brilliantly getting another set in the post for me
Have been using FfS for a few years now and always very happy
17 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Debbie, Thanks for sharing your experience.💖
We’re really glad Holly could get that sorted quickly and send out a replacement. These things happen, and we’re always happy to put it right.Thanks for sticking with us for so long too. It means a lot. Team ffs 🌟💖
Great service!
I needed to amend my order and Holly was great. Very efficient service and great products. Thanks Holly 👍
17 gennaio 2026
Non scritta su invito
Risposta di FFS
Hey Michelle, Thanks for the lovely feedback.
We’re glad Holly could help you amend your order quickly and efficiently. Great to hear you’re loving the products too. Team ffs 🌟💖
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