Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Leggi di più
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FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Leggi di più
L'azienda ha risposto
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Leggi di più
L'azienda ha risposto
I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Arredatore d'interni
- Negozio di arredamenti per salotti
- Negozio di articoli da cucina
- Negozio di articoli per l'illuminazione
- Negozio di mobili per camere da letto
Scritti dall'azienda
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Informazioni di contatto
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, Regno Unito
- +44 (0) 20 8153 1235
- info@fcilondon.co.uk
- www.fcilondon.co.uk
4,4
Eccellente
706 recensioni
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Great Service
From the moment we entered the FCI showroom to receipt of the sofa we bought yesterday, the service from all staff was superb. Monika has kept me informed on a regular basis. All showroom staff were helpful & knowledgeable and the delivery guys were extremely good & polite and took their shoes off without being asked.
13 dicembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Delivery personnel who remove their shoes without being asked is a small detail that speaks to a broader standard of care, and we are glad it came through naturally. Monika is a valued member of our expert design team and consistent communication throughout a sofa order is exactly what we expect from the team. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and that standard of attentiveness should run from the showroom floor to the moment the last shoe goes back on at the door. We hope the sofa is looking exactly right.
Sanjay and Ricardo are very helpful and…
Sanjay and Ricardo are very helpful and assist you for every single matter related to your order going beyond and above.
8 dicembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Going beyond and above on every aspect of an order is the standard we set ourselves, and it is good to hear it came through consistently throughout. Sanjay is a valued member of our expert design team, and that level of dedication across the whole team is something we hold to without exception. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back before long.
Sanjay and the team were a pleasure to…
Sanjay and the team were a pleasure to deal with. They spent considerable time with us helping us to choose bar stools including colours and finishes for our new kitchen. The showroom has an extensive range of furniture and is well worth visiting. Sanjay kept us posted on delivery times and the stools were delivered by the scheduled time. We are very happy with our overall experience of FCI London and will definitely use again for future furniture purchases.
2 dicembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Choosing bar stools for a new kitchen involves more decisions than it might initially appear, and taking the time to work through colours and finishes properly makes a real difference to the final result. Sanjay is a valued member of our expert design team and it is good to hear his communication on delivery timelines was as reliable as the advice that preceded it. FCI London's 30,000 sq ft showroom brings together over 700 brands, and that breadth of choice is precisely why a visit tends to be worthwhile. We look forward to helping with the next purchase.
Excellent service from FCI and thank you to Ben…
Excellent service from FCI and thank you to Ben who is always so helpful and ensuring that I get the best service. Products are high quality and always meet the specifications. I Highly recommended FCI to anyone as your one stop shop for high quality furniture.
1 dicembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for the recommendation, and for such a consistent experience across multiple visits. Ben is a valued member of our expert design team and it is good to hear his attentiveness and commitment to getting the specification right has come through reliably. FCI London brings together over 700 brands across 30,000 sq ft, and the confidence that products will always meet expectations is something we hold to without compromise. We look forward to welcoming you back.
Great service
The staff at FCI were very helpful during the process of selecting a sofa, ordering it and arranging for delivery.
13 novembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. A smooth experience across selection, ordering and delivery is exactly what we aim to deliver consistently. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, which gives the selection process genuine depth, and we are glad the team guided it well from start to finish. We hope the sofa is looking exactly right in the room.
Hulsta mattresses
Really happy with the two Husta mattresses we received today.
Although they took a few months from ordering to delivery, I was kept up to date with things.
Great service. Thanks to Sanjay who was great!
27 novembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Sanjay is a valued member of our expert design team and it is good to hear his communication kept things clear throughout a longer lead time. Hulsta mattresses are worth the wait, and the fact that you were kept informed at every stage is exactly the standard we hold ourselves to. FCI London works across 30,000 sq ft and over 700 brands, and that level of care from order through to delivery is something we take seriously. We hope both mattresses are already justifying the patience.
Pleasure to deal with
Pleasure to deal with. Timely responses to queries and kept up to date on progress of order. Would certainly recommend for Gaggenau products.
1 novembre 2023
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Risposta di FCI London
Thank you for the recommendation. Timely responses and proactive order updates are the baseline we hold ourselves to, and we are glad both came through consistently. FCI London works directly with Gaggenau across 30,000 sq ft and over 700 brands, and those direct manufacturer relationships are what make the ordering process as smooth as it should be. We hope the appliances are performing exactly as expected.
Always a pleasure to work with FCI…
Always a pleasure to work with FCI London. Their customer service is excellent as always.
As Interior Designers we're always looking for inspiration and the FCI showroom certainly delivers.
See you again soon.
1 novembre 2023
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Risposta di FCI London
Thank you for this. A showroom that consistently delivers inspiration for fellow design professionals is something we take as a meaningful measure of the curation. FCI London's 30,000 sq ft space brings together over 700 brands, which tends to offer something new regardless of how well you already know the floor. We look forward to seeing you again soon.
Beautiful products and great customer…
Beautiful products and great customer service! would definitely use again for high end furniture at a more reasonable price than found elsewhere
17 ottobre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. High end furniture at a price point that compares favourably to the alternatives is a direct result of the manufacturer relationships FCI London maintains across over 700 brands and 30,000 sq ft. We are glad both the products and the service reflected that value clearly. We look forward to welcoming you back for the next purchase.
Ignoring the DPA
So a company which won't stop emailing texting or calling a customer, ignores emails to stop doing so and then replies directly on this platform- please email us- does suggest that it has issues with the DPA. It throws into some doubt the validity of five star reviews
3 ottobre 2023
Non scritta su invito
Flawless experience
Flawless experience from start to finish. Sanjay and Monika provided exceptional service and advice in selecting the furniture and picking materials and colours. They guided me through the process diligently and I am happy with the end result.
15 luglio 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Sanjay and Monika are both valued members of our expert design team and it is good to hear their guidance across materials, colours and furniture selection made the process feel diligent rather than overwhelming. That combination of expertise and patience is what a considered interior decision deserves. FCI London's expert design team works across 30,000 sq ft and over 700 brands, which gives that advice the depth to be genuinely useful from first consultation through to final result. We hope you are enjoying every detail of the outcome.
Decades later outdoor furniture is still great
I've just been teak oiling our Gloster garden furniture which we bought in the 1980s and 1990s. It stays outside uncovered in all seasons and weathers. It's been oiled about every 5 years. It is still in superb condition. We do alot of outdoor entertaining in the summer and and I'm very proud to invite visitors to use it. Thank you Gloster furnituremakers. I recommend your furniture wholeheartedly.
24 settembre 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Garden furniture that stays outside uncovered through every season for decades and still earns compliments from visitors is the most compelling testament to build quality we could ask for. Gloster's craftsmanship in teak is well established, and it is good to hear it has held to that standard across thirty or forty years of honest use. FCI London carries over 700 brands across 30,000 sq ft, and longevity of this kind is precisely the measure we apply when deciding which manufacturers earn their place on the floor. We hope it continues to serve your summer entertaining for many years to come.
excellent service
We had just had our drive resurfaced and no vehicle's were allowed, the 2 guys parked at the entrance and carried all the furniture to the house some of which was very heavy, they did not complain and installed all the furniture and took away all the packaging. I would highly recommend this company, everyone seems to care about customer satisfaction right from the very top. it is a pleasure to deal with them.
4 agosto 2023
Non scritta su invito
Risposta di FCI London
Thank you for this, and for the recommendation. Parking at the entrance and carrying heavy furniture the full distance to the house without complaint is exactly the kind of practical problem-solving that reveals genuine commitment to the job. A culture where everyone cares about the outcome, from the showroom floor to the delivery team, is something we work hard to maintain. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of care should be evident at every touchpoint without needing to be asked for. We hope the furniture is settling in beautifully.
I bought 7 appliances from FCI
I bought 7 appliances from FCI; I never visited their shop. Their service was pretty good. Although the goods took many months to arrive, they were reasonably responsive to me requests for updates. The delivery logistics were fairly good, albeit a phone call prior to arrival would have helped considerably (they used my old details, and we moved +6 months ago!)
7 agosto 2023
Non scritta su invito
Risposta di FCI London
Thank you for this. Seven appliances sourced and delivered without a showroom visit is a reasonable measure of how well the remote service holds up, and we are glad it came through positively overall. The point about contact details is a fair one; ensuring client information is current before arranging delivery is a straightforward step that should never be missed. FCI London works across 30,000 sq ft and over 700 brands, and the communication around logistics should be as reliable as the products themselves. We will take that on board and ensure it does not happen again.
Happy to recommend
We live a couple of hours drive from London but trip to FCI was worth the effort. Lovely showroom focusing on contemporary furniture. We were looking for a coffee table and a rug. They had a good selection of nice tables but not quite what we wanted for our space. We did however buy a lovely bespoke rug at a reasonable price. Karen helped us in the showroom and was helpful, patient and never pushy. After ordering the rug everything went to plan in terms of agreed lead times and fulfilment of order.Happy to recommend FCI and would buy from them again.
24 luglio 2023
Non scritta su invito
Risposta di FCI London
Thank you for making the trip from a couple of hours away, and for the recommendation. A bespoke rug at a reasonable price, ordered without pressure and fulfilled exactly as agreed, is the kind of straightforward experience we aim to deliver consistently. FCI London works across 30,000 sq ft and over 700 brands, which means the coffee table search is worth revisiting whenever the right brief crystallises. We hope the rug is looking exactly right in the space.
Very Poor Design Drawings and Understanding of the Range - for the Money
We approached FCI with some ideas and dimensions, wanting help for both a living room and dining room furniture from their own range/Sangeacomo.
What we got back was an unbelievably unimpressive and tiny 2D drawing that had a bizarre disjointed design and raised more questions than anything! It was SO out of keeping with the professional appearance the showroom promised! It was also only for the living room, already mega expensive, and we were told we'd have to pay a big deposit to go any further! We tried a few weeks later via one of the other showroom staff - same outcome!
We eventually found another Sangiacomo showroom in Cambridge run by a very nice and knowledgeable lady called Fran. We learnt from her that all Sangiacomo designs go via a CAD package as the range and options are so complex it won't let you arrange anything that's not intended to "fit toghether". She got it spot on after some great work and we ordered from her instead. Was still expensive - as we expected - but nothing like that quoted by the FCI. Would recommend going elsewhere for this sort of furniture and service - we found three others much more knowledgeable and fairly priced.
1 luglio 2023
Non scritta su invito
Risposta di FCI London
Hi Neil
Thank you for taking the time to leave your feedback. I have reviewed all the enquiries on our system and spoken to my sales team, and we are unable to trace this conversation.
As you mentioned it was yourself and another person who shared the interaction, it may be that the conversations happened under another name.
Please can you email hoc@fcilondon.co.uk with both of your full names as well as the name of the salesperson that you spoke to and I will look into the matter immediately.
Thanks,
Firdaus Nagree
Director
New beds for renewed flat
I've recently renewed my flat, bought some furniture from this store. I can't say I'm not happy with them. Really comfortable and nicely looking beds in affordable price was exactly what I was looking for. Recommend this store!
5 aprile 2023
Non scritta su invito
Risposta di FCI London
Thank you for this, and for the recommendation. Comfortable, well-designed beds at an accessible price point is something our range across over 700 brands and 30,000 sq ft at FCI London is well placed to deliver. We hope the flat is feeling exactly as it should, and we look forward to welcoming you back.
A Great Experience!
We have just taken delivery of a beautiful dining table and chairs which we chose at FCI’s impressive showroom with the help of Sanjay’s friendly expertise. Reyhaneh helped us to choose the right colour for the chairs and also suggested colour schemes if we wanted to change our curtains and re-cover a favourite chair. Her suggestions really opened our eyes to what was possible and we loved her ideas. Reyhaneh is talented, creative and charming and she and Sanjay make a great team.
23 agosto 2022
Non scritta su invito
Risposta di FCI London
Thank you for this. A dining table and chairs chosen with the benefit of colour advice that genuinely opens up new possibilities is exactly what a considered design consultation should deliver. Sanjay is a valued member of our expert design team and we are glad his expertise, alongside the creative guidance on colour and fabric, made the process feel inspiring rather than merely transactional. FCI London works across 30,000 sq ft and over 700 brands, and we hope the pieces are looking exactly as envisioned.
Excellent service and excellent qaulity from FCI
Sanjay sold us a couch from the floor and we were unable to take it immediately so he organised to keep it on the floor for a couple of months until we could use it is our new build. The service he gave us was exceptional and also immediately available when I reached out. I can highly recommend FCI and also Sanjay Joshi. High quality service and high quality furniture
15 dicembre 2022
Non scritta su invito
Risposta di FCI London
Thank you for this, and for the recommendation. Holding a floor piece for several months until a new build was ready is exactly the kind of practical flexibility we are happy to offer, and we are glad it made the process easier. Sanjay is a valued member of our expert design team and his immediate availability whenever needed reflects the standard we expect consistently. FCI London works across 30,000 sq ft and over 700 brands, and we hope the sofa is now exactly where it belongs.
Excellent Service
I bought two tables from FCI. The service is excellent!!!
5 dicembre 2022
Non scritta su invito
Risposta di FCI London
Thank you for this. Two tables and excellent service is a combination we hold ourselves to consistently across FCI London's 30,000 sq ft showroom and over 700 brands. We hope both pieces are looking exactly right and we look forward to welcoming you back.
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