Ordered some replacement doors and other components for our kitchen. Quality was very good, however delivery was very patchy but Jan in the office very helpful and done her best to make sure we had e... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered some replacement doors and other components for our kitchen. Quality was very good, however delivery was very patchy but Jan in the office very helpful and done her best to make sure we had e... Leggi di più
L'azienda ha risposto
Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose. Ended up ordering a set of doors, a couple... Leggi di più
L'azienda ha risposto
All panels were exactly as described and look great now fitted! They have tranformed my dreary old kitchen, which looked like it was built from old office desk parts. Lady at reception was lovely, bot... Leggi di più
L'azienda ha risposto
Easy ordering process and wide choice. My order was complex with multiple sizes , 3 different door finishes and different hinge placements , all arrived perfect . Well packaged and lead time was g... Leggi di più
L'azienda ha risposto
Lark & Larks has been a trusted name in bespoke rigid kitchen and bedroom design since 2003, delivering exceptional quality and style to both trade professionals and homeowners. As part of our exciting company relaunch, we’re proud to introduce our brand-new website, designed to offer an outstanding user experience while showcasing our extensive range of high-quality products. From made-to-measure rigid kitchen and bedroom units to replacement doors, handles and storage solutions, we have everything you need to bring your vision to life. Our commitment to providing top-tier products at competitive prices is matched only by our dedication to excellent customer service and expert advice. Operating from a cutting-edge 10,000 sqft facility equipped with advanced CNC machinery, we ensure precision and quality in every piece we produce. Explore our updated website and discover how we can help transform your kitchen or bedroom with ease and style!
Scritti dall'azienda

1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, Regno Unito
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Ordered some replacement doors and other components for our kitchen.
Quality was very good, however delivery was very patchy but Jan in the office very helpful and done her best to make sure we had everything we had ordered

Risposta di Lark & Larks
Very pretty and easy to put together. However, it was smaller than I expected.
Larks and Larks do not deserve the high score they get here. Whilst the quality is good, they are expensive and customer service is among the worst I’ve come across.
I bought some deep custom drawer base units which they charged me £485 for (each). They arrived with standard shallow drawers. We verbally discussed the drawers with them (some months earlier when designing the kitchen) before placing the order and were expecting deep drawers for the deep units at that price. Even so, I offered to pay the difference for the deeper drawers. They initially ignored me and much later after several chases they wanted to charge me full price for replacements. I asked to speak to a manager but that never happened. I asked for a refund, they refused.
They never offered to fix this or compromise in any way. In fact they seem to use the opportunity of something going wrong to make more money out of you. Having subsequently read other reviews online, there seems to be a pattern of behavior where they ignore, delay, refuse refunds and fob you off if there are any issues. I feel ripped off and am now stuck with very expensive units which do not meet the requirements.
They also tried to charge me £275 for a 5 mile delivery of the kitchen units. I rented a van and paid someone at less than half the price in the end.
Not worth paying the higher prices.

Risposta di Lark & Larks

Risposta di Lark & Larks
The quality of doors was very good and everything was measured and cut precisely.

Risposta di Lark & Larks
Excelent service and products
My second order
My wife is absolutely delighted with the finished effect.

Risposta di Lark & Larks
Great customer service - Elly supported us through our kitchen design and order with patience! Delivery as estimated. A couple of damaged doors and add ons were replaced swiftly. Kitchen looks great - and is excellent value for money thank you

Risposta di Lark & Larks
Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose.
Ended up ordering a set of doors, a couple of wall cabinets, together with replacement hinges and some plinth.
The delivery time was reasonable and was delivered by two helpful guys.
Very impressed with the quality and finish of the products. Well worth the price.
Our kitchen has been transformed.
Customer service is excellent too.

Risposta di Lark & Larks
Your design service is an absolute disgrace and totally non-existant, you expect your customers to do absolutely everything, where did you get these reviews from, I can't believe they are real reviews. You don't deserve anyone's business ! I have found a kitchen company a lot more professionally run than yours. Take note , buck up your ideas, or you won't have a business in 10 years

Risposta di Lark & Larks
Brilliant customer service from start to finish,we used the Bella Aldridge range super black Matt and we are really pleased with them also the joiner who fitted them was impressed with the quality and how solid the carcass’s were would highly recommend Lark and Larks

Risposta di Lark & Larks

Risposta di Lark & Larks
I needed 17 new kitchen door handles but decided to order just 4 to see how it went. Two of the handles were unusable due to faulty screws being sent. On speaking to customer services I had to send them photos(why couldn't they just accept my word?). I was told that their suppliers would send me new screws, this took days and they only sent two screws. Almost a month later from the original order I am still waiting to get new handles on my doors. I have had to send photos, make phone calls and send emails, all because no-one checked that the screws actually fitted the door handles. I will be going elsewhere for new handles for all the cupboards. Very disappointing.

Risposta di Lark & Larks
Vast array of different cabinet and door styles to start with before even looking at custom builds.
Easy to configure to your requirements. Office helpfully confirmed before proceeding with order.
Received regular updates on expected delivery date. Confirmed the day before and the delivery driver called about an hour before arriving.
On arrival, the driver was very polite and helpful, thus putting the icing on the cake for the whole experience.
Well done!

Risposta di Lark & Larks
I chose this company as I felt they had made an effort with their website and I needed an odd number of doors for a kitchen in our air b and b. Ordering was easy and communication spot on. Confirmation email and a follow up phone call.
Arrived in good time and well packaged. I fitted them myself, holes were drilled in exactly the right places and all the units fitted perfectly. They are great quality and functional.
Save yourself loads by using this excellent company as they have a varied selection of doors at very good prices.
Very pleased.

Risposta di Lark & Larks
Have used this company a few times in the past and always been pleased with the service/products, but the reason I have posted this review is because I had an issue with 1 kitchen unit door which started to peel a little and it was out of the 6 year warranty by a few months. After explaining the situation and sending a few photos they replaced it free of charge with no hassle whatsoever.
How refreshing!!

Risposta di Lark & Larks
Always help on the end of the phone or direct at the facilities 10/10

Risposta di Lark & Larks

Risposta di Lark & Larks
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