Fastway Couriers Recensioni 1.713

Worst customer service ever I have been waiting for my parcel 3days ago the worst ,I am so angry because the parcels are for my birthday .

Fastway lost two of my packages. Is terrible to receive an email that says my parcel has been delivered in a safe place and I have to disturb neighbours just to be sure that my parcel was lost... again! Very bad customer service as well, no phone numbers, just email. If you need something urgent, you can't trust fastway.

If only there was an option for no stars! Got an email advising a package was left in a 'safe place!' No parcel was left. I checked with neighbours etc to see if they got it & they didn't. When I contacted them they advised the driver left it at the house but I'd CCTV which showed they'd not been. They then said the driver left it at an incorrect address & I'd need to go to that house & get it myself!!! They advised the driver would call to me but as expected, they didn't.
The company I'd ordered from sent me a replacement item. I once again received an email advising the parcel was left in a 'safe place'. I was at home and again, no attempt of delivery was made! I contacted to advise same & again was told the driver would follow up. The next day a lady called to our house with a package asking was it mine! She'd found it in a Bush in the estate nowhere near my house. Only for she was honest, I'd once again not have gotten the package. I've made numerous attempts to get Fastway to contact me but I'm being fobbed off by the same answer that the driver will check! I've logged an official complaint but am still waiting for a reply which I doubt very much is going to happen.

Hello again !!!!

1. My parcel have been delivery at 09:28 pm!
2. Your courier stole my bra!!!! Bald and fat courier.
He gave me parcel and I closed the door. When I looked bag was empty and was payment!!!! Empty !!! When I has opened door he is gone! What are f*??? Second time your courier stole my order!!!!! Now, I’m waiting other one order, and what’s next situation???

Mailed at 07:30 on a Monday morning when I was already at work on a very busy day. They attempted to deliver three hours later - I was unawares and at work. They rang to ask for my work address which I said I would check if it is my employer would accept delivery of personal packages. They would not. I messaged the courier saying unfortunately they would not and that we should arrange for a delivery to my home address as originally requested. The courier now has said there is a technical issue with the delivery and that j should pick it up at the depot which would cost me 10 euros in fuel and a morning off as I would need to do this during working hours. I ask you...what is the point of a courier in that case.

Fastway has changed names and now offers worst service as Amarex (At least in Toowoomba)
Disgusting service and incompetent management

Got 2 emails in a row within a minute advising to be delivered and attempted to deliver. No knock on the door at all as per my RING doorbell.

Useless company

if i could give zero stars i would, most unreliable couriers ever always either delayed up to a week due to ‘misdirected’ parcels, or they just throw your package somewhere random and mark as delivered without as much as knocking a door or ringing a doorbell. utterly useless, any time i pay extra for faster delivery they are somehow extra slow or delayed or some other excuse

Fastaway, delivered on time.

Waiting nearly two weeks on a parcel. Apparently it was delivered last week and left in a safe place. No idea why as we were all in the house. I can’t find it at all. I’ve checked with neighbours and check cameras. Fastway did not approach my house at time of alleged delivery. The contents were a birthday present for my daughter. I will not be using any company that uses Fastway for delivery. To be honest it doesn’t even deserve 1 star

I would like to thank AJ from Fastways Stanthorpe Qld for the extra help he extended to a medical parcel MIA for my father. Although it wasn't his delivery he went that extra mile to help locate it and advise of it's delivery time. Thank you AJ appreciate the time and effort you put into helping us out.

How is this company still in business? It is the only company I have issues with receiving my parcels.
I had a parcel due to arrive 2 days ago which hasn't been updated in the system in 4 days.
I got onto customer service and when I expressed my frustration the chat agent left the chat.
Great customer service.
If a company sends out by fastway don't shop there

Worst customer service ever... my parcell got "lost" somehow.. appears delivered but the security camera shows hoe the driver leave with my package... customer service ( Andrea Hartley) is rude , not helping and speaking very bad with customers .

another day ... another "attempted delivery" message, with, of course, no actual attempted delivery. Despite the fact, there were people home all day and the doorbell video records all interactions.

This company is a complete joke ... when I see that I company I'm buying from uses them, it's an instant sinking feeling.

Useless ...

Parcel collection 2 days overdue without any word.

This is a scam company. I am suposed to recive a package from Poland, and they contacted me saying that in less than 20 min i have to pay over 200$ for insurance. The atitude of them was misarable. They called me a liar. They gave option to pay with some website's never heard of. I tried to pay, so i don't loose the package, but my bank refused the transaction, detecting the payment as a scam.

I was awaiting delivery of a parcel and was advised it had been delivered. Checked my cameras the driver threw it at the side of my gates in the garden shrubs. With the delivery position it was not seen and with the recent rain it was ruined. Disgusting service. Found 02/08/23 delivered 26/07/23. Cannot get a replacement. I would not recommend use of this courier to my worst enemy

Trash service, package already 7 days late. God knows when it will arrive, when it does it will probably be in tatters too. I wish there was a way to force Amazon to NEVER send purchases by fastway.

I would like to ask the company's don't use this service as they never deliver the parcel to the correct place. They lost my parcel and they sent me a picture telling me that the parcel has been delivered to the correct place😟. It is incredible. When I see this company name I am just terrified...

Ordered an item on ebay and it was delivered in 2 days. Delivery was fast and had no issues with fastway couriers. Tracking was kept up to date. Very happy with this delivery service.