Fastway Couriers Recensioni 1.713

Any company that makes Australia Post look good is the lowest, didnt make the delivery as claimed, have CCTV watching the front no attempt to deliver just drove past to claim they attempted to deliver, just pure lies and lazy drivers
Any company using these simpletons is looking to have there business destroyed

Fastway are a disgrace of a company,, they said the package I was expecting was delivered into my hands, it wasn't as I was in work on the day, now im €100 down because I received no package and the driver lied about handing it too me, complete disgrace of a company,,il never use them again

Package never delivered. Tracking number no longer active. Messages ignored. Is this a criminal enterprise?

My policy is not to do business with anyone who uses Aramex as the carrier. Occasionally I get caught. I realise that Aramex are dirt cheap, but surely businesses realise that their reputation depends as much on their choice of partners as it does on their own integrity and efficiency. The service is unbelievably slow, cumbersome and frustrating. I could push freight across the Nullabore with my nose quicker than Aramex, but that's only part of their Keystone Cops operation, the next hurdle is getting it to move out of their depot once it finally traverses the country. Fortunately, most Australian based businesses are getting wise to the damage done to their business by Aramnex, but still the bulk of Chinese sellers pretending to be based in Australia use them because they're cheap.

Most orders from eBay arrive late. Tracking info and updates are rare, causing me to be frustrated.

I am now steering clear of sellers that use fastways.

Dreadful organisation, completely & utterly incompetent, then a battle to get a refund. You have to buy 20 shipments in advance, they take your money then don't bother coming to collect the parcels. Had a right battle to get my money back. I'd avoid using them at any cost. Far better and more professional options available. I have heard similar feedback form other artisan suppliers who have used them in past. All have gone elsewhere. The portal to book shipments is also frustrating, once you book on-line you have to phone them to collect shipments too. What's the point of booking on-line if you then need 2nd action to get shipments lifted.

NOTE TO ALL REVIEWS RELATED TO FASTWAY IRELAND: Ensure to use the correct TrustPilot Fastway page to add your reviews.

THIS PAGE IS FOR FASTWAY AUSTRALIA!

I've had no positive experience with this company, and try to avoid ordering from retailers who use them, but sometimes you don't know what carrier a company uses. These are only my 2 recent experiences:

In April, I ordered an item from abroad that I was meant to take on holiday. It arrived into the Fastway depot after about a week - where it stayed. After a week with no status change, and my holiday imminent, I contact their chat. I was then told "We haven't received this delivery yet", and disconnected the chat before I could answer. I had to contact the sender for them to deal with it, eventually the package arrived - two weeks later, while I was on holiday, they just left it in the hallway of my building.

Last week I ordered an item from an Irish store, I was not happy when I saw that it had ended up with Fastway. This morning, around 7, status was loaded onto van and would be attempted delivered today. Took today for work-from-home. At around 7 pm there's an email saying they tried to call me, but there was "an issue with the phone number". This exact same thing happened last year as well, no call, nobody showed - I assume what they do is that they load a bunch of parcels in the morning, not knowing if they'll be able to deliver them all, and if they don't get around to your parcel, there's "something wrong with your number". They're a disaster, I'd rather pay for delivery than have retailers offer free shipping using Fastway.

Would give zero stars if I could, possibly the worst company I have ever come in contact with. Avoid at all cost

Another day another pack of lies. After days of being lied to about rang no answer responses on my tracking I contacted them told them do not to ring just deliver it. Even left the shed open and told them on the slim chance I was out to put it in there. So a week after my package was sent from Dublin I'm being lies to agian, even after ensuring my number was up dated. There isn't reason good enough to use this farce of a company. They have no professionalism, no honesty, and no right to put the word fast in their name. The worst experience I have ever had with a company. I hope they go out of business to save other people from their disgrace of a service. There isn't a rating low enough for them.

Don't believe this tranaport.This is one of the f...k service transportation,don't believe these guys ,doing fraud by taking money ...No proper response from the bloody service guys ...

Your delivery service failed to drop off the item at my FRONT door. UNIT 6 - 3rd floor

They left the item in a "public unsafe location" on the GROUND floor, it is the "PUBLIC" entrance to the complex.
The item was stolen.

I purchase items all the time, the courier has always left items at my front door. Your service was being SLOOPY or LAZY

Why did the courier NOT leave my item at my front door on the 3rd floor? The item was stolen because the courier didn't do his job. Ask your driver why they didn't deliver to my apartment on the 3rd floor/unit 6

Do you understand what a public area and entrance to a building is? You can NOT drop an item where anyone walking past can steal the package. That's just a stupid place to leave anything.

From your Google reviews it seems the practice is common. Happy to add my 1-star review to Google. With a rating of 1.3 / 5. Do you seriously believe I or many others would consider your service in the future?

Time to smarten up, and possibly hire a GM that gives a dam.

In the beginning I thought Fastway/Aramex was not a very good courier company. But in retrospect its not the company that is not so good, it basically is just their tracking service. But my most recent dealings with Fastway/Aramex, I have begun to see them in a different light. Their tracking is a bit abysmal but the most important thing is the parcel arrives, and to put it bluntly isn't this what is expected of a courier company, not the tracking. Tracking is just the icing on the cake compared to the parcel arriving. So my reconsidered view of Fastway/Aramex based on their last 3 to 4 deliveries, is they show a vast improvement in their service and deserve the 5 stars for this alone.
Of course you cannot expect service such as Australia Post offers because they are not as big as the Government service but for what they are Fastway/Aramex are deserving of the 5 star review. Thinking of all the local delivery people, Fastway/Aramex deserve 5 stars for the end deliver service, not to mention all the hard working people at the start of the delivery. No I have to reiterate Fastway/Aramex in my opinion deserve the 5 stars for their service.

I insist Darren delivers my parcel today 26.4.24. He has stolen it !

Fastway doesn't even deserve a single star, we've been waiting for our parcel since last week, what makes me furious is that you lie to us that the parcel is on its way and it's been 3 days now, this is so unprofessional and I hate your dishonesty. I hope people chooses better courier companies next time

I tried to complain on the fastway website as they do not give an option on their on their phone menu. I am a 70 year old in a wheelchair who is unable to pick up things off the ground. As usual the fastway driver threw my parcel over the fence where it became sodden from the rain. I then had to sit by the fence,waiting for a passerby to assist me to get my parcel to the house. What a shameful way to conduct a business!

NY0005683777 tracking no.
Same as usual parcel thrown by driver at the road three quarters of a mile from my house in the lashing rain so parcel is burst open because it's packaged in cardboard.
Worst, laziest courier I've ever come across. I avoid Fastway like the plague for its poor, negligible service but unfortunately some of the shops I buy from still use them.

Same driver was here last week looking for somebody elses parcel he threw at the road in our gate the week previous.

I'm happy! They got the correct address and I got my parcel on time Thanks to the People who delivered it and the company itself and Thank you! again Thank you!

This Company is an Absolute disgrace, so annoyed, disappointed and cannot believe how untrustworthy this company is. My item they said had been delivered by the driver and signature obtained on 3rd of march and guess what ?? No package delivered , I've sent an email immediately to say no package delivered as we were at home and to please forward me on copy of signature which is where the lies and deception began basically told me every lie that was possible to invent and to contact the company you ordered from and they'll should send you a replacement and claim against Fastway. After 3 weeks of continuous lies and any excuse they could invent they have admitted that actually NO VALID SIGNATURE was obtained by Fastway Driver. I am not letting Fastway away with this as goods ordered were needed by April and supplier no longer have goods available at price paid. Fastway Couriers should be ashamed of its drivers and communication staff for lying to Customers.

Worst couriers in Australia. They do not deserve to be in business. It's beyond me that these drivers thinks that it is safe to dump parcels unattended downstairs in a block of flats where there's traffic in and out all day. Fastways who are now called (Aramax) were on A Current Affair a few years back of their Poor delivering services. This company needs to start charging the drivers for the stolen parcels that go missing.