FastPrint Recensioni 

1794
TrustScore 5 su 5

4,8

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Valutata 4 stelle su 5

Product is always great but delivery date is never on time. Always after ETA. Would be beneficial if I could select an arrival date option even at an additional price if I can get it earlier than ETA

L'azienda ha risposto

Valutata 5 stelle su 5

Had some issues with my order and contacted the support chat line. I was put through to Bethan, who was fantastic! Incredibly helpful and provided the information and support that I needed.

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent sticker quality. I was a bit uncertain when ordering because the prices were lower than anywhere else and the turnaround time was so fast, but sure enough they arrived quickly and they look... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di stampe e segnaletica

Informazioni fornite da varie fonti esterne

Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.

Scritti dall'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

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4,8

Tutte le recensioni

(1794)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent website and service

Excellent website, pricing was easy. I was unsure on a finish so hopped on a quick online chat, which was fast, and helped me get the product i wanted.

Great experience! A*

30 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Thanks Jade!

Thanks Jade!

Sorted my issue out with ease, I got some email addresses mixed up but we got to the bottom of it.

I use these guys all the time, great price & service

25 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic customer experience

Fantastic customer experience! It was our first time using Fast Print, and I contacted one of the advisors/sales reps via the website chat portal (Megan) who was extremely helpful and attentive to my enquiries. Having had a bad experience with a previous supplier, I felt I was in safe hands with this company. Once the order had gone through, I was updated by text messages when I needed to approve prints (which is brilliant when you don't have time to check emails)- edits were picked up and amended promptly, and the turn around time and delivery was super quick! Not only that, but the quality of the prints are absolutely perfect! Will definitely be using this company again soon for next orders, and would highly recommend as a trusted supplier! :)

4 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Just reviewing customer service as I haven’t received the stickers yet, just ordered them. But just had a conversation with Georgia on the phone as I needed to amend an order and must say how fantastic their customer service is. Very happy with the outcome which means I get what I want with no extra costs.

9 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Brilliant service, I spoke to Georgia and Bethan who were both very calm and reassuring and provided an efficient solution to my queries, I fact the whole team are really good. Thank yuou all so much

21 settembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Anything but ...

Ordered some prints as a sample proof, didn't really care how good they were, just wanted FAST DELIVERY
Well, I kept getting asked questions about size, resolution etc, I kept on replying just print them, I need them asap, I even replied to their last stupid question twice indicating just send them!!! and now with time running out, they ring me up and want an extra £10 to get it to me by my deadline. They have had 8 days from order and as far as I am concerned they should be offering me a refund, they wont be getting any business from me, and they can poke prints.
Since reviewing, FastPrint have been in touch many times, and I would like to say that if they were as proactive in asking for another chance as they were in process controlling my order, I would not be writing the review in the first place. However it still remains that I didnt get my order when all I wanted was a quick and dirty proof! BUT hats off to them for chasing and eventually giving me a full refund.
Because of this, I would give them 5* for the refund and 1* for not getting on with it in the first place! So meeting in the middle on this one with an update to 3*

29 agosto 2023
Non scritta su invito
Logo di FastPrint

Risposta di FastPrint

Good Afternoon Nigel,

Thank you for your feedback,

Firstly, I would like to apologise for any inconvenience caused by the correspondence sent by our Design Team. We do have a duty of care and would always make our customers aware of any possible issues or discrepancies with the supplied artwork which is the reason for the prompt on this occasion.

Due to the turnaround needed, we requested this additional fee as this would upgrade your order to our Rush Service and bring forward the ETA date by 1 working day.

I have since contacted you regarding the correspondence and hope we can come to a resolution for you as soon as possible.

Conna
Support Assistant Manager

Valutata 5 stelle su 5

Great Customer Service

I had a few issues with placing/proofing the order but Megan was a great help with fast responses and got this all sorted for me stress free.

30 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

I ordered stickers which in the end had…

I ordered stickers which in the end had to be cancelled because you could not do or supply what I wanted, which is not a problem as misunderstandings happen.

The problem lies in the REFUND, which after nearly 2 weeks I am STILL waiting for. I recently spoke to one of their sales consultants who said they would sort it and get them to contact me - not heard a word!

Were very quick to take my money but very slow in refunding, which has still not been done!! In fact will I ever see my refund????

26 luglio 2023
Logo di FastPrint

Risposta di FastPrint

Good Afternoon Clare,

I am really sorry to hear about your experience with us and would be more than happy to look into this for you as soon as possible.

We do aim to process refunds as soon as possible and this is something I will look into for you, if you could kindly confirm the Invoice ID along with your Full Name and Address I would be able to investigate this further.

I look forward to your response.

Conna
Support Assistant Manager

Valutata 5 stelle su 5

I've been using Fast Print since we…

I've been using Fast Print since we started our business back in 2021. The labels are really good quality and you will not be disappointed at all. We never go anywhere else. Keep it up fast print.

28 luglio 2023
Non scritta su invito

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