Product is always great but delivery date is never on time. Always after ETA. Would be beneficial if I could select an arrival date option even at an additional price if I can get it earlier than ETA
L'azienda ha risposto
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Had some issues with my order and contacted the support chat line. I was put through to Bethan, who was fantastic! Incredibly helpful and provided the information and support that I needed.
L'azienda ha risposto
Excellent sticker quality. I was a bit uncertain when ordering because the prices were lower than anywhere else and the turnaround time was so fast, but sure enough they arrived quickly and they look... Leggi di più
L'azienda ha risposto
Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.
Scritti dall'azienda
Informazioni di contatto
7 Network Centre, Doncaster Rd, Doncaster, South Yorkshire, DN3 1HP, Doncaster, Regno Unito
- 01302 288300
- support@fastprint.co.uk
- www.fastprint.co.uk
4,8
Eccellente
2K recensioni
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Come questa azienda usa Trustpilot
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Very annoyed that they advertise as 24…
Very annoyed that they advertise as 24 hr turnaround next day delivery when in fact I’ve just placed an order and have to wait 6 days. Falsely advertised on the website.
29 ottobre 2024
Non scritta su invito
Helpful staff
16 ottobre 2024
Overall good but the white ink print scratches easily
The help and graphic designer were very good. However, the white ink print isn't the best quality. It doesn't take much at all to scratch the white ink.
9 ottobre 2024
Risposta di FastPrint
Good Afternoon Sally,
Thank you for taking the time to share your feedback! We're glad to hear that you were happy with the help you received and our graphic designer's work.
We sincerely apologise that the quality of the white ink didn’t meet your expectations. We understand how important durability is, I have looked into this further and contacted you regarding a solution for this.
Your experience is important to us, and we’re always striving to improve. If there’s anything we can do to assist further, please don’t hesitate to reach out.
Jodie
Support Assistant Manager
More like SLOW PRINT
More like SLOW PRINT! Took a week for my order to even go to print.
25 settembre 2024
Non scritta su invito
Risposta di FastPrint
Good Afternoon,
Thank you for your feedback!
We are sorry to hear about your experience. Your satisfaction is extremely important to us, and we'd like the opportunity to address any issues or concerns you may have.
I have requested more information from you via Trustpilot, If you could kindly provide your invoice number or email address you used to place your order I can then personally look into this for you as a matter of urgency.
Thank you again for your feedback.
Jodie
Support Assistant Manager
Great service as usual
Great service as usual, quality products, we have used this company lots of times
20 settembre 2024
Spoke with Georgia this evening…
Spoke with Georgia this evening relating to a couple of items, a past order and a future order. very impressed with the speed and confidence the query was dealt with. I used Fast Print a few times and will continue to do so.
26 settembre 2024
Non scritta su invito
Risposta di FastPrint
Good Afternoon,
Thank you for your feedback!
We are sorry to hear about your experience. Your satisfaction is extremely important to us, and we'd like the opportunity to address any issues or concerns you may have.
I have requested more information from you via Trustpilot, If you could kindly provide your invoice number or email address you used to place your order I can then personally look into this for you as a matter of urgency.
Thank you again for your feedback.
Jodie
Support Assistant Manager
The company makes things simple
The company makes things simple. I'd ordered stickers earlier this year and wanted larger ones. They got back to me swiftly following my enquiry and we spoke on the phone to arrange what I wanted. Delivery was then very swift.
12 settembre 2024
Updating a previous design
Only had to explain the changes to last year's design once and the design team got it spot on! Great job guys.
11 settembre 2024
Really impressed
They're fast - extremely helpful - great value and good product
6 settembre 2024
Non scritta su invito
I'll never use anyone else again!
I have nothing but praise for the entire procedure and for the design team's communication, explanation and help to perfect my labels to how I envisioned them to be. Literally the easiest, fastest online team/process/design method I've used in the past 10 years, and that includes personal friends doing jobs for me that end up taking forever to complete because they know I won't complain...will definitely be promoting and recommending you guys all over my social media once I receive the labels and launch my new look branding. I'm so excited to see them now and get the next items on my to-do list ordered!
4 settembre 2024
Non scritta su invito
No response to any emails regarding an…
No response to any emails regarding an order made with one of the team via email.
Numerous emails sent, Instagram messages, no phone number to call.
2 settembre 2024
Non scritta su invito
Risposta di FastPrint
Good Afternoon Lucy,
Thank you for your feedback! Firstly, we appreciate your business and your loyalty as a customer.
We are extremely sorry for the inconvenience caused and would like to investigate this further and ensure we can rectify this for you.
I have requested more information from you via Trustpilot, If you could kindly provide your invoice number or email address you used to place your order I can then personally look into this for you as a matter of urgency.
Thank you again for your feedback.
Jodie
Support Assistant Manager
This company can not be trusted
This company can not be trusted, it was a complete nightmare to order and deal with the different communications, and the final result was not what it was expected. It gave me a lot of trouble, stress and I will never order again from this company. Horrible service.
26 agosto 2024
Risposta di FastPrint
Good Afternoon Adrian,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and sincerely apologise for the inconvenience. We strive to provide the best service possible.
I would like to understand more about the issues you encountered and have contacted you to request more details about your order and the specific concerns you had, once we have received these details we will make every effort to resolve the situation to your satisfaction.
Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.
We look forward to hearing from you soon.
Jodie
Support Assistant Manager
Excellent Resolution of Printing Issue
There was an issue with the order and Megan was outstanding, really five star service.
22 agosto 2024
Non scritta su invito
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