Everyman Media Group Plc Recensioni 

I’ve written to the Everyman head office several times in the last year since my bad experience over a year ago and I’m still waiting for a response - as other reviews have said they don’t care - I hope they go bust they deserve to.

I’ve supported The Mailbox, Birmingham cinema since it opened, however as of now, I’ll be watching my movies elsewhere as the customer service has shown to be beyond unsatisfactory.
I’ve sent an email, filled in the contact form on the website, sent a DM through Instagram & called the only number I could find, yet zero response from anyone.
Due to work commitments I simply wanted to change my booking. The website clearly states that if you need to change a booking simply email us. “Our phone lines are very busy at the moment, so it’s much faster to email us. Please send an email to… with your request and a member of the team will get back to you as soon as possible.”
The email was sent at 14.48 on Wednesday, tickets were booked for Friday at 18.10. Is that not enough time to get in touch with someone or does a delayed response mean you don’t have to change the booking & you get to keep my £39.45!?!

We went to the Everyman in Lincoln last night, two tickets cost circa £28 and two coffees with hot milk to keep them hot and a portion of cookie dough to be delivered to our seats cost an additional £11. We like the cinema seating comfort and space and what used to be good service which is why we accept the excessive charges. We were ushered to the the screen applicable to our viewing and waited for our refreshment. After around 20mins the cookie dough arrived then after another 20+mins after the film had started the coffees arrived luke warm and with cold milk which turned the coffees to barely warm and to cap it all sugar but no tea spoons, with the film having started there wasn't much we could do about it but drink barely warm coffee.

If Everyman are going to charge excessive prices for refreshments it's not unreasonable to expect hot drinks to arrive hot and with tea spoons. From all the food and drinks backing up in the bar/cafe area it was clear the staff were struggling with orders and our coffees had been left standing to cool down which isn't good enough. We'll think twice about going to the Lincoln Everyman in the future as the quality of service during our two years of using this cinema has fallen drastically. My advice to anyone planning on visiting Lincoln Everyman is don't because the experience is no longer as special for the price that it used to be.

Your website is awful! Please fix it...I have been a member for several years but in the last few months I have had endless problems trying to book tickets as website is not reliable and is often out of service with messages such as 'unrecognised or unsecure protocol'. I've been hanging on the phone now for 10 minutes to try to book tickets but of course because of the website being down I am in queue along with everyone else! Chances are that by the time I get through, the tickets will have sold out....
Surely you must be aware of this problem? It needs to be fixed asap please.

A shame.

Everyman was the experience that kept me going to the cinema - especially after retirement.

But, too many mistakes now - overly loud soundtracks;
poorly trained, indifferent staff; errors with membership fees; free Monday tickets that aren't free, etc...

My last experience at Oxted was so poor that I walked out of the film after 10 minutes.

These issues exacerbated by a company that no longer answers the phone or responds to email.

I sincerely hope we're not seeing its demise.

Salisbury Everyman Cinema is an amazing place to visit.

Went to watch Blitz, sat in the chilled bar by the entrance and ordered the hot dog, peperoni pizza with a side of chips for both meals.

Phil and the team are amazing and they all deserve a big thank you for the service delivered.

The film was amazing and we have to applaud Phil and team for a great night.

Keep up the great work.

I bought an Everyicon membership in September which includes 24 free tickets (amongst other benefits) for a monthly fee. Since then I have managed to book only one ticket because the website is consistently down, no one answers the phone line and I get no response to emails despite sending five emails and making repeated calls to resolve this issue. I also can't cancel the membership because the website is inaccessible and there appears to be no way to actually get in contact with the company. Daylight robbery.

Joe at the Egham Everyman, was so friendly, helpful and accommodating during our visit!

We visited everyman in Plymouth this evening and from the moment we walked in we were made to feel welcome, beautiful decor and the service was incredible. The prices were a little high but worth every penny. I'm a bit of a movie buff but this was a date night with my Fiancée, and it was perfect, just a wonderful experience.
If I could give it ten stars, I would.

Just visited the Everyman cinema in Salisbury. What a wonderful experience. Very comfortable seats with plenty of leg room. The staff were so helpful. Nothing was too much trouble. Thank you Everyman 👍

How nice to have a dedicated members line which is answered promptly by a human being who resolved the issue efficiently and quickly.

My third time at Everyman in Gerrards Cross. The first two times were ok but this time it was terrible.
We were not greeted when we arrived as we have been previously, despite there being huge numbers of staff milling around doing what looked like very little and there being very few customers to service as it was quiet. The bar area was really dirty, popcorn on the floor and sofas, empty glasses and bottles on the tables. Not a good look at all.
We ordered food at the bar around 9pm for the film that started at 9.30pm. It took a long time for the screen to be cleaned and we finally got in about 9.20pm. Part of our food order (the sweets and drink) were delivered within 10 minutes but the Padron peppers did not arrive. We waited patiently for 15 minutes, still nothing arrived so we asked an employee for an update, she apologised and said she would look into it and come back to us. She never returned. We waited another 15 minutes before asking another member of staff who then informed us that the kitchen had run out of peppers!! She did apologise profusely and offered us a replacement dish which we declined. The movie was about to start by this time, but still no offer of a refund? We were simply told to go to the bar after the film and ask for a manager and they'll 'see what they can do’.....WHO SAYS THAT??? Just provide a refund to the card that ordered the food....that's what every other company does!!!! Terrible customer service!!
It was late when the film had finished so we went directly home rather than wait around for a manager, with the view that we would make contact via email to complain.
On google Everyman is listed as a 'Luxury - One of a kind experience'. Is this a joke? The customer service was terrible. The staff, although plentiful, all looked to be young and inexperienced with no guidance.
We were never even asked for our tickets so we literally could have just walked in off the street and sat in empty seats. The staff seemed more interested in gathering at the bar for a laugh than doing their jobs (this happened on more than one occasion just in the period I was sitting in the bar area).
Highly unprofessional and quite frankly an all round unpleasant experience.
We have requested a refund for the food they ran out of but failed to tell us about.....lets see how hard I have to fight to get it!!!

I booked tickets online for a Sunday for me and my partner. I will admit, partly my fault. I didn't know it is non-refundable. However I became very unwell and couldn't make it. I asked if we could change the day! I was told if I pay again, they will refund. So they wanted an extra £36.00 to refund £36.00 which isn't refundable. When I said, you can't refund it as it does state, he kept pushing me to buy 2 more tickets. I miss the Odeon, they didn't try to rip people off!

first time, nice decor and food, very attentive service.But then really spoilt it as I wanted to stay with my son to watch credits and listen to end music, which some film buffs like to do as mark of respect. Clearly is not allowed at everyman - heard a muttering employee behind me, then a man who presume was manager came to ask us why we were staying, as there wasn't a post credits scene - I told him why but felt disapproval. when we left a stony faced employee passed us, felt all the goodwill had evaporated. really put me off revisiting. Filled out survey which they haven't bothered replying to. Quiet Place, Salisbury, 18.00

Everyman Cinema Canary Wharf is popular, and appears to be focusing on being aa incredibly expensive burger joint that happens to show movies.

Seats are novel, (look like sofas) bit uncomfortable, sound is OK, to overloud and distorted, Some movies are shown letterboxed, when the screen is capable of showing widescreen, they just don't bother.

At £24 I rather go to Cineworld, and get stuck to the seats there for £11...

I took out a membership online and my credit card was duly debited the full amount. Then I could not log in to my account, so I emailed Everyman customer services - twice with no response. So I phoned them today, to be told there was no record of my subscription, nor of my emails! I have now had to get the charge re-credited.
Presumably, they have a glitch in their computer system, but I certainly will not take out a membership now, or recommend anyone else to do so.

Dhru took us on the drift and was such an experience alot harder than he made it look.

Have a membership with them. Wife wanted to see Present Laughter. Had no tickets left on my account so paid £58 to purchase 4 more. Then found out I could not use them for this film. Complained to Membership help line, totally unhelpful. Local cinemas are good, head office is crap. Be careful dealing with these people.

Staff were very hepful food and drinks were good, service was spot on! Facilities clean and tidy enjoyed my film.

Bought a gift membership for my wife. It arrived but the website said it was an invalid code. Called customer service and was just told to email a photo of the card and they would get back to me in due course. Not helpful as we were trying to book tickets for tomorrow. The website give a big clue that there system was s**t as it said, we are trying to make sure gift cards and memberships can be redeemed! Trying! Surely, this is basic requirement before selling the things.