Evans Halshaw - Hyundai Leicester Recensioni 

When I booked our car in, I explained that we had issues with another dealership not being able to obtain the parts for the "optional security upgrade" (key upgrade) for our Ioniq 5. I was told over the phone that Evans Halshaw would be able to do it, so decided to book it in and travel to Leicester, which is a 1.5hrs round trip for both drop off and collection. When I arrived, I left both sets of keys to be upgraded. On returning to collect, I was told that the key upgrade could not be done as parts would need to be ordered. I expressed my frustration at the time that this was the primary reason for bringing the car in and was not really offered much of an apology.

I was then contacted a few days later to say that the parts were in. When I asked which parts, it turned out this was the parts for warranty work and did not include the parts for the key upgrade, which were on back order. I explained that I did not wish to bring the car in twice, given the time it takes. I was then left a message to call stating that the booking would be closed if I did not respond within a few days. When I called, I was again told the parts were in. Again when I asked which parts, it turned out that the parts for the key upgrade were still on back order.

I have since been in touch with Hyundai UK and they have told me there should be no issue obtaining the parts for the key upgrade. I was told they would speak to the dealership, but I've heard nothing since. So after several months I am still waiting for the security upgrade to be done and have not been given any indication from Evans Halshaw or Hyundai when this might be completed.

Unfortunately, this is the level of service we have come to expect from Hyundai dealerships. I was hoping that Evans Halshaw may provide a better experience than our previous dealership, but it seems that is not the case.

Tariq was very nice and spent the time to explain the car to us and how the sale would work. This was my first time shopping with HYUNDAI and would recommend them. Tariq made me feel comfortable and confident with my purchase.

Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. They kept me updated the whole time until my very first car was delivered right to me.
​Both of them were friendly, professional, and made the entire experience completely stress-free. I am so happy with their help, and I highly recommend them to anyone looking to buy a car. Thank you both for such wonderful service!

I took my car to Evans Halshaw Leicester for a major service and paid over £1,000, expecting all the required work to be completed.
A few months later, the car began showing signs that something was wrong, so I took it to Vertu Hyundai Nottingham for an inspection. Their report indicated that several items included in a major service had not been carried out. The spark plugs had never been changed, the brake fluid was below the minimum level, the coolant was below the minimum level, and there were other issues that should have been addressed during the service.
I contacted Evans Halshaw Leicester, and they said they would investigate and get back to me. They never did, and I had to chase them repeatedly. When I finally received a response, I was given what I believe were excuses rather than a proper explanation, and they refused to take responsibility or offer any resolution.
I also contacted Hyundai UK, but I was informed that the service manager at Evans Halshaw Leicester maintained that all the work had been completed. Because a few months had passed since the service, they said there was nothing they could do.
I paid for a major service that, according to another Hyundai dealership's inspection, was not completed as advertised. The lack of accountability and poor customer service has been extremely disappointing. I would not recommend Evans Halshaw Leicester based on my experience.

Very quick friendly service throughout

Over all good

We were delighted with the service that Tariq provided today with the purchase and trade in for the Hyundai Tucson. We appreciate the help he gave us with the transfer documentation.

4th year service failed to follow the Hyundai Service Schedule, although the check sheet provided stated they had followed the schedule. One of the items on the Service Check Sheet is “Remove and Rotate Road Wheels”, this is checked to indicate it has been done. However, the road wheels are in exactly the same locations as they were prior to the service as per the supplied “Health Check”. When challenged various excuses were provided, such as, “We only inspect them and if you want it doing you can pay for it”, “Some things have changed and the check sheet has not been updated” eventually changing to “We can book it in to do free of charge, but it will possibly cause issues with the TPMS and that would be down to you to resolve”. I checked with Hyundai customer service and their recommendation is that road wheel rotation should be carried out as part of the major service, which this one was, none of the explanations provided left me with confidence that the service was carried out correctly as per the manufacturers service schedule. It leads me to question what else has not been done but checked off on the Service Check Sheet.

I would like to provide feedback regarding my recent experience with my major service and full valet.

I dropped my car off at 9:00 AM and was informed that I would receive a call once it was ready for collection. I waited until 4:00 PM without hearing anything, so I contacted the service centre and was told that my car was not yet ready and that I would receive a call when it was.

By 5:40 PM, with the service centre due to close at 6:00 PM and still having received no call, I contacted the service centre again. This time I was informed that my car had been ready and that I needed to arrive before 6:00 PM because the gates would be closed and I would not be able to collect my vehicle that day.

I explained that the delay was not my fault, as I had never received the promised call, and asked if I could have an additional 10 minutes. I was told that I had to arrive by 6:00 PM regardless. As a result, I had to rush across town, and when I couldn't get an Uber quickly enough, I ended up jogging part of the way to make it in time. I arrived just one minute before 6:00 PM.

This experience caused me a great deal of unnecessary stress and anxiety. To make matters worse, when I arrived, there were two other customers waiting to collect their car keys, and the gates were not closed at 6:00 PM as I had been told. This left me feeling that I had been misled.

While I appreciate the work carried out on my vehicle, I am very disappointed with the communication and the way this situation was handled. Had I received the promised call when my car was ready, or had accurate information been provided, this entire stressful situation could have been avoided.

I hope you will review your communication processes to ensure future customers do not have a similar experience.

Fantastic service from start to finish! From the initial phone call to confirm my booking through to collecting my car, everything was handled professionally and efficiently. The team kept me updated throughout, letting me know that there were no mechanical issues and advising me when my car would be ready. The staff were friendly, knowledgeable, and made the whole experience stress-free. I wouldn’t hesitate to recommend them and will definitely be returning for future servicing. Thank you for such excellent customer service!

Don’t bother waiting for the wash it’s absolutely terrible worse than before they did it

Friendly staff, job done on time.
Overall a good experience, but the coffee machine was out of order

Parking a nightmare; left car for several hours on promise of cleaning included in service contract - picked it up, had not been cleaned.
Regretting taking service contract out with them

Plenty of reminders for date and time lady very professional to be honest the whole experience from dropping my car off and picking the car up was very professional 10 out of 10

Very young guy callum served me today.what a great sales man in such a young age.he will be high flyer.he explained star to end of my purchase. I do not have words to express about callus also credit goes to his manger megal what a great guy.callum will take hyundai company very high.

Excellent experience with fault finding on my ioniq 5

Tariq’s been amazing from start to finish.. He took time to listen to my situation and helped me all the way through. Top bloke , thank you so much

No proper communication and most of the time they gave wrong information like issue is fixed when it isn't, parts arrived when it hasn't etc. Zero transparency, zero knowledge on how to fix Mercedes, even after knowing how to fix it, they took 3 weeks to source a tool to fill the gear box oil. I didn't had a car for the first two weeks and had to ask/fight to get a loan car for the last week. They didn't bothered to take accountability. I raised couple of complaints in the mean time about the issue and didn't receive any feedback at all from the team.

Own your mistakes. Don't bury them. Respect your customer.

They made me feel comfortable whilst I was waiting for my car .With choice of refreshments. Seating area and toilets.