Evans Halshaw - Hyundai Leicester Recensioni 

Excellent service and very helpful staff. Recommended!

After experiencing complex, highly technical issues with my vehicle’s remote access features and other systems, I was left incredibly frustrated when Portsmouth Genesis proved completely unable to resolve the problems. Thankfully, Genesis Leicester stepped in.

Jake and Pav took ownership of the situation, collaborating directly and seamlessly with Genesis UK to execute my warranty work. Their approach was outstanding in several key ways:

Methodical Problem Solving: They diagnosed and resolved deep-seated technical faults in a logical, coherent, and highly conscientious manner.
Unmatched Proactivity: They demonstrated an exceptional level of initiative and application that I have never previously witnessed at any premium dealership.
True Advocacy: They actively championed my case, ensuring the warranty work was fully completed without placing the burden back onto me.
Because of this experience, I enthusiastically recommend Genesis Leicester to anyone seeking unparalleled technical prowess and industry-leading customer care. Jake and Pav are absolute assets to your brand and perfectly embody the premium experience Genesis promises.

Bought a used car with ~60k miles. Turbo failed after 3000 miles of ownership. Delearship refused to repair or refund despite 2 independant inspections proving the fault was present at POS. EH provided a vehicle health check (not signed by me) that showed they DELETED diagnostic info from the car computer pre-sale. Over 3 months without a car or a courtesy car. George Vasilevi, the used car manager is rude, obstructive and causes delays and has a backwards understanding of consumer rights. My late father worked for EH for 40 years as a salesman, the company would have had my business for life. I will never buy a car from EH again. P.S. at time of writing, my issue is still not resolved and I am still without a vehicle and an bleeding money from inspections and using public transport and taxis to transport my disabled sister around. EH do not care at all. DO NOT USE

Nothing was too much trouble.

Very helpful

This time we were able to arrange a loan car when on previous occasions even when booked early enough on the day all of a sudden its not avalliable and they dont want want you waiting in the show room so what are you supposed to do previously I have ended up walking around Leicester for a few hours untill the car is ready as I have no other way of getting back home this is an issue which the company should address and provide better waiting facilities or havd more loan cars on hand

Showing on direct video of progress of the service. Very informative .

Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience with a friendly and knowledgeable advisor. Thank you!

Pleasant staff, service completed on time.

The whole process of getting a service at Evans Halshaw was brilliant!

Overall I had a good experience, a couple of issues that needed looking at were explained and drop off and collection was easy.

Mot done on time and vehicle was washed as well.

Everytime I go to this dealership, whether to discuss purchasing a vehicle or have a service/ repair work done, I have some sort of issue, normally to do with extremely poor communication on their part then causing me massive inconvenience and stress. It has not been the same ever since they switched to Evans Halshaw and I won’t be returning for any services from them in future after my most recent poor experience.

Great service

Service staff polite, professional and efficient however overall experience let down by poor communication - request for call back not actioned and potential warranty issue raised at time of booking service likewise not actioned.

Great service. I had a problem which was quickly identified, the necessary parts were ordered and my car was returned to me the following day. Excellent communication and very efficient service throughout. I cannot recommend this branch highly enough.

I felt that there was something wrong with my car but I'm not an expert. Before I undertake a 400 round trip journey I needed reassurance.