We have had our Esse log burner now for over 14 years - it has served us really well over cold winters in Scotland. I have used Esse numerous times for parts such as replacement firebricks and alway... Leggi di più
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Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Leggi di più
Good contact on phone with company. I was really pleased that they negotiated a display model for me because it made the model more affordable and Glen answered my various questions. I love the sto... Leggi di più
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fabbricante di caminetti
- Fornitore di impianti di riscaldamento
- Negozio di articoli da cucina
- Produttore
- Costruttore di stufe
- Negozio di stufe a legna
Scritti dall'azienda
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family

Informazioni di contatto
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Regno Unito
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Parcel arrived on time and was well…
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t hold the door closed so I put the handle on the original catch, made it a bit expensive but hey it works fine allowing me to use my ESSE 100 fire. Thanks for everything Steve O.

Risposta di ESSE
Fairly easy to find parts for an ESSE…
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay now page, rather than a ‘thank you your order has been placed’

Risposta di ESSE
You replied a few days after I’d sent…
You replied a few days after I’d sent my order to you, to let me know you were sorting out the parts I’d ordered. Then you let me know when they were going to be delivered.

Risposta di ESSE
Highly recommend !
Highly recommend !
Service is all ways perfect. Definitely will be using them again.

Risposta di ESSE
Ordered from website
Ordered from website, easy to Order, delivered within 7 days, ironheart is brilliant

Risposta di ESSE
Great products, poor communication
The products are as great as ever. But better communication would help. I ordered the parts November 1st, they arrived November 22nd. But I had to phone twice to find when I might expect them. Please keep us updated, especially if there will be a delay. The packing wasn’t great either, and fell apart in transit.

Risposta di ESSE
Great service
I live in rented accommodation which has an Esse insert stove with back boiler. Chimney baffle and grate were both burned out. Could not source one in Ireland so went on to the Esse website and contacted them by email. I was referred to their online catalogue with instructions as to the items that suited my boiler.
I ordered new baffle and grate. Dispatched very quickly, fitted perfectly and improved the performance of the stove unbelievably.
Five stars for service and quality of product

Risposta di ESSE
We really like our new Esse Bakehart
We really like our new Esse Bakehart. It looks great.
It came with a comprehensive set of instructions so we have been able to enjoy it from day one.

Risposta di ESSE
Postage costs
Two small retaining clips for glass can't cost or weigh very much. So where's the profit in that? Why not bung on a £12 delivery charge just to rip-off the customer?

Risposta di ESSE
Third time lucky
First delivery was someone else’s order, second contained all items but one side brick was broken, quickly replaced on each occasion.

Risposta di ESSE
Get the orders processed and sent out…
Get the orders processed and sent out as fast as the payment is taken from customers accounts other wise exceptable.

Risposta di ESSE
as the driver wouldn't deliver
as the driver wouldn't deliver, you sent my fitre by post
thank you

Risposta di ESSE

Risposta di ESSE
Good service and communication from…
Good service and communication from esse a bit pricey for postage

Risposta di ESSE

Risposta di ESSE
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