Ents24 Recensioni 

13.618
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

I regularly use Ents24 to buy concert tickets. Their booking system is straightforward to use and my tickets are always issued without any problems. I receive email alerts for artists and venues whi... Leggi di più

Valutata 5 stelle su 5

We always find out about shows/concerts through Ents 24. We find that they are reliable & trustworthy. They are also excellent communicators if you do need to contact them.

Valutata 1 stelle su 5

Booked an event in London (from Yorkshire) particularly to see one person in a line up of 3, when we got into the venue they announced the line up and the lady we had gone to see wasn’t mentioned. Whe... Leggi di più

Valutata 5 stelle su 5

Easy, straightforward buying process. Especially welcome was the fact that, unlike some ticket sites, you can simply buy the ticket without needing to create an account.

Dettagli dell'azienda

  1. Rivenditore di biglietti per eventi
  2. Servizi tecnologici per eventi
  3. Servizio di marketing su internet
  4. Impresa nel settore dei mass media

Informazioni su Ents24

Informazioni fornite da varie fonti esterne

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

14K recensioni

5 stelle
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Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(13.618)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Curtious, police and empathetic

I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the event took place.
Ents24 was absolutely brilliant when I contacted them about this.
They were so polite and friendly to me and did everything in their power to change my ticket so that I could still go and sit in the appropriate area.
I can't thank them enough for their respect and empathy towards me. I can't express how grateful I was. Thank you wholeheartedly Ent24!

15 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Purchasing tickets

I’ve used Ents24 quite a few times, and each time everything had gone smoothly & without any issues. I’d recommend them based on my experience

7 dicembre 2024
Valutata 1 stelle su 5

Misleading "Refund Protection" – Not Fit for Purpose

I purchased tickets through Ents24 and added their optional "refund protection" sold via Booking Protect, assuming it would cover unforeseen circumstances preventing attendance. However, when I couldn’t attend due to a work duty, I was asked to provide extensive justification and proof, with the vast majority of reasonable cancellation reasons simply not valid according to their policy.

The policy demands highly specific, narrow circumstances and invasive documentation to make a claim—something that was not made clear at the point of purchase. The term "refund protection" is misleading, and the product feels like a tick-box upsell that most people wouldn’t knowingly pay for if they understood how difficult it is to qualify for a refund.

This kind of practice undermines trust. It’s technically legal, perhaps, but ethically questionable—and in my view, it borders on mis-selling under UK consumer law.

If you're thinking of adding this to your ticket, read the fine print very carefully. I’ll be avoiding this service in the future and will be raising my concerns with the relevant consumer authorities.

24 aprile 2025
Non scritta su invito
Logo di Ents24

Risposta di Ents24

Thank you for your review and we're sorry to hear you're disappointed.

On the purchase page, we explain that with Ticketplan cover you can apply for a refund if you're are unable to attend the event "due to accidents, unexpected illnesses or specified unforeseen circumstances".

We provide a link to Ticketplan for full details of what's covered, which includes public transport disruption, red weather warnings, your car breaking down, or you being taken ill, amongst others. However, it doesn't cover changes to work commitments.

Valutata 1 stelle su 5

Sold out prior to release

Reminder set for ticket sale release, waited for live screen but completely sold out but offered purchases through other fans.
Went to venues own website and had a choice of tickets.
Ents24 now deleted from all devices.

The event was Divine Comedy at th Barbican London 10/25. As Ents24 had no tickets, I managed to order direct from the Barbicans site with no issue.

17 aprile 2025
Non scritta su invito
Logo di Ents24

Risposta di Ents24

Thank you for your review, and we're sorry we had sold out of tickets before you were able to buy them.

Since we don't have any details of which tickets you were trying to buy, we can't respond in more detail. Some bands have presales where the majority of their tickets are sold early to members of the official fan club, for example.

However, we can only sell the tickets we have available. It sounds like the venue's own allocation of tickets took longer to sell out, and we're glad you were able to buy them from there instead.

Valutata 1 stelle su 5

completely unprepared

Originally I thought I could see a feast of Chinese culture, but I did not expect that it was full of strong religious colors, and I was completely unprepared. I feel cheated for such a high price.

20 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Cancelled gigs! Near enough instant refund!

Very easy to use, clear pricing and straightforward language. Yesterday a band had cancelled their tour, Ents24, automatically refunded the ticket value which I did not expect, I was expecting some sort of email battle! Very good I will have confidence in using this site for tickets again.

12 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Ents24 is easy site to use

Ents24 is easy site to use, I signed up to get a reminder for the concert I wished to get tickets for. Text message and email sent to remind me. Purchased tickets with ease on the day they were available. Very happy.

28 febbraio 2025

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