Absolutely love the dress I got. I've always been satisfied with the quality and service you offer.
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I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... Leggi di più
Part of the pleasure of shopping online it to be able to buy, try and have the ability to return without expecting to be LOCKED INTO A STORE CREDIT. DO NOT ORDER FROM THIS COMPANY, unless you expect... Leggi di più
L'azienda ha risposto
This company sucks the return policy stinks. I bought the Hassle Free Returns+package Protection x 1 I paid for it and I don’t even know why I need to return the dress. I’m one day over the limit day... Leggi di più
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Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Informazioni di contatto
Stati Uniti
- www.emprada.com
3,4
Nella media
91 recensioni
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Solitamente risponde dopo 1 mese o più
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This company sucks
This company sucks. The item I ordered never arrived and multiple times I had to contact them and now this company does not want to refund it. AVOID THIS COMPANY AT ALL COSTS!!
6 gennaio 2024
Non scritta su invito
Risposta di Emprada
Hi Sosos,
We’re very sorry to hear about your experience. This is certainly not the experience we want for any of our customers.
If an order has not been delivered, it is something we take very seriously, and we would never want a customer to feel left without a resolution. We’d like to review this immediately to understand what happened and ensure this is properly addressed.
We were unable to locate your order based on this review, so please reach out to us at with your order number and our team will prioritize your case.
Thank you for bringing this to our attention, we’re here to help resolve this.
– Emprada Team
I wish I could give this company a…
I wish I could give this company a negative star rating for the awful experience I’ve had with them. I ordered 3 dresses and wanted to return 2 of them because they didn’t fit my body well. First I had to do a google search to even find out how to make Emprada returns because the company doesn’t make it easy for you to find on their website. Then when I finally got someone from customer service to respond, I was told the items I wanted to return were final sale. The words final sale aren’t anywhere on the pages of the items I bought. They refused to accept the return and credit my payment method. Now I’m stuck with these dresses that I can never wear.
I order from online retail sites all the time and never had an experience like this. Stay away from this site unless you plan on keeping all your items regardless if they fit or not or if you like it or not.
11 novembre 2023
Non scritta su invito
Risposta di Emprada
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
We never want a customer to feel confused about return eligibility or unsupported when trying to make a return. Clear product information and clear policy communication are extremely important, and we’re sorry to hear this did not come across in your experience.
We also understand how disappointing it is when items do not fit as expected. Since then, we’ve continued working to improve our product page communication, fit guidance, and overall customer experience to help make sizing and purchase expectations clearer.
We appreciate your feedback and would still welcome the opportunity to review your order in more detail. Please reach out to us with your order number so our team can look into this further.
Thank you again for bringing this to our attention.
– Emprada Team
Very slow customer service
Very slow customer service . They respont after months of purchase after I disputed charge thru my bank. Very rude and unprofessional customer service
27 novembre 2023
Non scritta su invito
Risposta di Emprada
Thank you for your feedback. We’re very sorry to hear about your experience.
Delayed responses and the level of service you described are not in line with our standards. We understand how frustrating it is to wait for assistance, especially when it involves an order issue, and we take this seriously.
We’ve since made improvements to our response times and support processes to ensure customers receive timely and professional assistance.
We’d appreciate the opportunity to review your case and assist you further. Please reach out to us with your order details so we can look into this for you.
Thank you for bringing this to our attention.
– Emprada Team
This store is a total scam
This store is a total scam, I placed an order almost a month ago, and it never arrived, supposedly FedEx tried to deliver the package to my address and never received a response, since FedEx reported that the package was returned to the store 12 days ago and I still don't get a response.
4 gennaio 2024
Non scritta su invito
Risposta di Emprada
Hi Ivania,
Thank you for your feedback. We are sorry to hear about your initial experience.
After reviewing your case, we can confirm that the original shipment was lost by the carrier, and we issued a replacement which was successfully delivered.
We understand how frustrating the situation must have been, and we appreciate your patience while we worked to resolve it.
If there is anything further we can assist you with, please feel free to reach out to us.
– Emprada Team
This company is a scam
This company is a scam. The jumpsuit I bought was too small,. I am still waiting for their response to send me a return label. I emailed two weeks ago! I have not had one response from Customer service. I won’t take down this review until someone responds so I can send this item back.
1 dicembre 2023
Non scritta su invito
Risposta di Emprada
Hi Banke,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there is a delay in receiving a response regarding a return request. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and ensure you are properly assisted. Please reach out to us with your order number so we can take a closer look and help resolve this for you.
Thank you for bringing this to our attention.
– Emprada Team
Scam start to finish
Scam start to finish. I never got my delivery. Their customer service ghosted me. I tried a charge back on my card and they responded to the card, but never to me. BEWARE
15 ottobre 2023
Non scritta su invito
Risposta di Emprada
Hi Jen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there are delivery concerns and communication delays. This is not the experience we aim to provide.
We would appreciate the opportunity to review your order and provide clarity on what may have occurred. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy be aware
Poor return policy be aware. No matter what they always give store credit tickt still on and return within 30 days. Even items that are on sale for 200$ wouldn’t be returnable either. Just scam.
19 settembre 2023
Non scritta su invito
Risposta di Emprada
Hi Neveen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand that return policies are an important part of the shopping experience, and we recognize that this can be frustrating. Based on feedback like yours, we have since made updates to our return policy, including allowing returns on sale items.
We are continuously working to improve the overall customer experience and appreciate you taking the time to share your perspective.
If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy
Their return policy is designed in such a way that there is no return policy. In rare instances you might get a store credit. If you think you can easily exchange something for a different size, be warned: you have to pay your own shipping, and you might get credited. If it’s a sale item, forget about it. And everything is “on sale” by design. I purchased a pair of shorts and a zippered hoodie (as a casual track suit) in my normal size and my measurements matched their size guide. When I received the shorts, they were as snug as spandex shorts and were not a relaxed fit as one would expect in a casual lounging track suit. The hoodie had a bust seam that did not even remotely match where must just would appear. I knew that even if I sized up, the fit would not work. I thought I’d read the return/exchange policy very carefully, but not carefully enough.
They say it’s an LA based company, but I think it’s really a China based company for a couple reasons. 1. Prices are cheap (despite the high cost, everything is on sale and then it’s like a ridiculously different amount from the “full” price. American companies don’t do this. 2. Shipping takes a couple weeks. As if it’s coming off a container ship and not out of an American warehouse. 3. Customer service responds quickly but mainly during hours one would not expect and Vice versa. I would get my responses beginning later in the day and into the night. But not in the mornings.
I could be off, but these are my observations. I don’t appreciate a company that uses deceptive practices and writes policies that guarantees it will never have to refund an item that doesn’t meet expectations. It’s not the American way.
20 settembre 2023
Non scritta su invito
Risposta di Emprada
Hi N Krammer,
Thank you for your detailed feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when items do not fit as expected, especially after following the sizing guide. We are continuously working to improve both our product fit and sizing accuracy to better serve our customers.
We also understand your concerns regarding our return policy. Based on customer feedback, we have since made updates, including allowing returns on sale items.
Regarding your comments about our operations, we want to clarify that we are a Los Angeles-based company and take pride in serving our customers from the U.S.
We appreciate you taking the time to share your experience and perspective. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Bought a 500 dollar dress for a formal…
Bought a 500 dollar dress for a formal event and decided to look at the return policy about an hour after I purchased it. Realized that it would be only store credit and tried to get in touch with them immediately to cancel the order. It was impossible to get in contact with them. Left several messages with no reply. The dress came, and it was way too small so I tried to exchange for another size. A size up was no longer available. Despite the significant circumstances, they still wouldn’t issue a refund. This company has, by far, the worst customer service I have ever experienced. Two years later and it still bothers me. Never used the credit because their clothes aren’t my style.
8 aprile 2022
Non scritta su invito
Risposta di Emprada
Hi Kimberly,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when an item does not fit as expected, especially for an important event, and when sizing availability limits exchange options.
We also understand your concerns regarding order cancellation and our return policy. Based on feedback like yours, we have since made updates to improve both our policies and overall customer experience.
We appreciate you taking the time to share your experience. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
I would give this company zero starts…
I would give this company zero starts if that was an option. I bought a $400 dress from this company and immediately returned it the second I tried it on and the sizing was completely off. I received store credit which I did not need considering their biggest size did not fit. I reached out to customer service several times since December 2022 with no response and it is now March 2023. They have their website blocked from reviews so they can publish only positive ones! This company is an absolute joke! DO NOT PURCHASE FROM THEM!
7 marzo 2023
Non scritta su invito
Risposta di Emprada
Hi Tiffany,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when sizing does not meet expectations, especially when sizing options are limited. We also understand your concerns regarding communication and the return outcome.
We would like to clarify that we do not block or filter customer reviews on our website to only display positive feedback. Transparency is important to us, and we are continuously working to improve both our products and customer experience.
We would appreciate the opportunity to review your case further. Please reach out to us with your order number so we can take a closer look and assist you.
Thank you for bringing this to our attention.
– Emprada Team
Fantastic dress - Amber Brown Leopard…
Fantastic dress Amber Brown Leopard Print Midi Dress. Fits amazing, long black ties is what makes the dress so unique and feminine along with the top part that looks like a bra. It is a fabulous dress for girls nights out, restaurant (with a blazer on) and elegant dates with your SO. Buy it with no questions!
1 gennaio 2023
Non scritta su invito
Dress runs small and they wont return…
Dress runs small and they wont return or respond to my email. Run! They are fraud
1 luglio 2022
Non scritta su invito
Risposta di Emprada
Hi Kadijat,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing your case, we can confirm that a response was sent with return instructions and a link to our return portal. We understand that sometimes emails can be filtered or missed, which can understandably lead to frustration.
We would be happy to assist you further and ensure everything is properly resolved. Please reach out to us with your order details so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Be prepared to forfeit your hard earned…
Be prepared to forfeit your hard earned money if your item is not as expected. I was unhappy with the fit and quality of my dress so I returned it. The company does not return your money and instead gives you a store credit forcing you to search through cheaply made clothing in order to feel like you’re not throwing away money.
Update: the company replies to my review 5 years later. Once again, terrible customer service
9 dicembre 2021
Non scritta su invito
Risposta di Emprada
Hi Iris, thank you for sharing your feedback. We’re sorry to hear that the fit and quality of your item did not meet your expectations.
We understand how disappointing it can be when something doesn’t fit as expected, especially when shopping online. Our return policy is outlined on our site, including the use of store credit, but we recognize that this may not always align with every customer’s preference.
We also take your comments regarding quality seriously, as our goal is to provide styles that feel both flattering and well-made. Feedback like yours is important and helps us continue improving both our products and overall experience.
We’d appreciate the opportunity to review your order and see how we can assist further. Please reach out to us with your order number and our team will be happy to help.
Thank you again for your feedback.
– Emprada Team
-----------------------
Thank you for your update.
Since your original experience, we have made significant changes across our operations, including improvements to our customer service and updates to our return policies. Our goal has been to provide a much more reliable and transparent experience for our customers.
We understand your frustration based on your past experience, but we are confident that the experience we offer today reflects those improvements.
If you would like us to review your case, we are happy to take another look.
– Emprada Team
very pleased
I bought a few things from emprada and i am pleased with my purchases. they are based in america and the products are good quality
20 novembre 2021
Non scritta su invito
Best online store to shop for women’s…
Best online store to shop for women’s trendy clothing. Good prices and amazing customer service and the items are outstanding. I highly recommend this store.
14 giugno 2021
Non scritta su invito
I love shopping here
I love shopping here. Love their materials and everything is very good quality. All the items I ordered fit true to size.
17 dicembre 2020
Non scritta su invito
My favourite online shopping site
I have ordered over 20 times from Emprada in the past 12 months and their customer service has been perfect every single time.
Items fit true to size, look amazing and are very good quality, returns are easy, questions are immediately answered.
Items maybe a little more expensive but for my peace of mind knowing that the quality is always amazing and if I have issues, they will respond immediately to get the issue taken care of. Also it is worth it to me knowing I will Not be scammed like the majority of online websites.
I recommend this website to anyone.
2 dicembre 2020
Non scritta su invito
Customer service and shipping process…
Customer service and shipping process has got to be the worst I have ever experience. Also keep in mind you will not be able to cancel your order although the order has not shipped. It will literally take them 14 business days to process your order. If you decide to order from them make sure you place your order a month in advance. If you need to return an item you have to pay for return label. Definitely do not recommend you purchase from them
21 ottobre 2020
Non scritta su invito
Risposta di Emprada
Hi Katy, thank you for taking the time to share your experience, we’re truly sorry to hear this was frustrating.
We understand how important timely processing and clear expectations are, and we’re sorry if your order took longer than anticipated. Processing times can vary depending on demand, but we recognize how important it is to communicate this clearly and consistently.
We also understand your concerns regarding order cancellations and return costs. We aim to be transparent with our policies, but we know there’s always room to improve the overall experience and flexibility for our customers.
We’d appreciate the opportunity to review your order in more detail and see how we can assist you further. Please reach out to us at with your order number.
Thank you again for your feedback. It helps us continue to improve.
– Emprada Team
Thank you
Very happy with the service provided by Amanda. The quality never disappoints and always happy with the service
16 giugno 2020
Non scritta su invito
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