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Dettagli dell'azienda

  1. Negozio di mobili da esterno

Scritti dall'azienda

Ember & Stonehouse is a specialist customer centric retailer based in the UK offering competitive prices on quality products that enhance the staying in experience. We partner with premium suppliers to supply our customers with premium products and are on hand to support our customers through the purchasing journey. Our goal is to provide every customer with a fantastic shopping and aftercare experience by offering high quality products and exceptional customer service across the UK and Northern Ireland.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

14 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I recently purchased the Pedro Asado &…

I recently purchased the Pedro Asado & Buddy. I spoke with Danielle who’s been an absolute pleasure to deal with. I had a good feeling as soon as we spoke. Knowledgeable, efficient, responsive, friendly, professional and a clear focus on the customer experience. Approaching the Bank Holiday weekend, guarantees understandably couldn’t be given that it would arrive beforehand, especially as it wasn’t even in the country at the time! 5 days later, it’s here. It’s not often I feel obliged to review on here but this is definitely the time. I wouldn’t hesitate to use Ember & Stonehouse again and I highly recommend them for high-end products and service to match. Superb. Thanks Danielle. Delivery service was first class as well!

22 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

GRLLR Outdoor Kitchen Units Order

I ordered GRLLR Outdoor Kitchen Units. From my first contact with Danielle through to the delivery of the units the customer service given was the best I think I have ever received. It made all the difference. The goods were of high quality together with super quick delivery. I would not hesitate to order more items in the future and will be recommending the company to family and friends.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic from start to finish

I cannot speak highly enough of Ember & Stonehouse. The attentive nature and communication from Danielle has been excellent throughout, even down to the day of delivery, checking in.

Danielle helped me at the design stage, offering recommendations and options relating to the space I had on offer and continued to be a positive reinforcement of Ember & Stonehouse throughout.

The products are great, service was great and Danielle was fantastic, thank you :)

18 aprile 2026
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Risposta di Ember & Stonehouse

Thank you so much for this lovely review and it was such a pleasure to work with you to give you a beautiful outdoor kitchen. We look forward to seeing photos when it’s finished. Thank you and hope we see you again soon!

Valutata 5 stelle su 5

Seamless order process and great…

Seamless order process and great communications through out. The only downside was the courier company, my 2 hour delivery time slot notification was sent out 10 mins after my delivery, thankfully I was in to take collection. Managed to build the kitchen in a day, units are very straightforward and the quality was good.

6 aprile 2026
Valutata 5 stelle su 5

Enthusiastic and prompt service.

The service we received was prompt and very efficient. Calls were returned even when I did not leave messages. 5 stars.
The pizza oven turned up exactly when promised and the party went ahead with great pizzas. Thank you Danielle

29 agosto 2025
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Kept me informed by telephone & email throughout the ordering and delivery service. Gave me complete confidence in a Company that I had not dealt with before. Very happy customer.

29 maggio 2025
Valutata 5 stelle su 5

Great communication

Easy to deal with, any changes made to the bundle I order was communicated by phone, slight issue with the delivery company, but Danielle gave constant updates via email, alfresco chef pizza oven is pretty good too.

3 maggio 2025
Valutata 5 stelle su 5

Excellent company (Danielle) to deal…

Excellent company (Danielle) to deal with, had delivery issue couldn't have been more helpfull. I was refunded in full without asking and an apology not expected. Item did arrive a day after refund which I did advise expecting to be recharged or return request but no was allowed to keep F.O.C
Would highly recommend this Company thanks again Danielle.

26 aprile 2025
Valutata 5 stelle su 5

Great product, great service

I purchased a pizza oven and it was really great service from start to finish. Communication was clear and prompt and I was kept fully informed all the way through the process. Really great company….and great pizza!

3 aprile 2025
Valutata 5 stelle su 5

Absolutely brilliant service from Ember…

Absolutely brilliant service from Ember and Stonehouse when I ordered my Norfolk Grill BBQ. The whole process was seamless from start to finish – I had regular communication over both email and phone, with helpful updates and really thoughtful follow-ups. They even sped up the delivery to make sure it arrived in time for a family gathering we had planned that weekend.

They checked in after it was delivered to make sure everything was spot on – and it was. Such a refreshing experience. Amazing service all round – highly recommend!

4 aprile 2025
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Risposta di Ember & Stonehouse

Thank you both, it was an absolute pleasure and hope you enjoy your family gathering! We're so pleased that that you were happy with the service and hope to help you again soon.

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