I’m still waiting for the screws to set up my table and my umbrella has not yet arrived or the rain covers for my furniture The furniture is getting wet due to the bad weather Joe who sold me the... Leggi di più
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Just received a st tropez 8 seater rattan dinning set. The quality and customer service was second to none. The delivery driver/fitter built the furniture up in no time. Cleared away all packaging and... Leggi di più
L'azienda ha risposto
We bought the Miami Aluminium Corner Sofa Set with Fire Pit Table, which is beautiful and arrived within 3 weeks of ordering instore with Ryan. It's very comfortable to sit on and easy to wipe off any... Leggi di più
L'azienda ha risposto
Delivery was later than promised but we were kept updated on delivery. Arrived on time as stated by text received beforehand. Lounger chairs etc. well packed, fully assembled and very good quality... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At The Outlet Home, we specialise in offering brand-new, high-quality furniture at heavily discounted prices. All of our products are 100% new and sourced directly from trusted suppliers. We focus on limited stock lines, which means you’ll find exclusive deals that won’t stick around for long. We’re committed to making your shopping experience simple, secure, and stress-free. From browsing to delivery, our friendly team is here to help—and with flexible payment options like PayItMonthly, getting the look you want has never been easier.
Informazioni di contatto
Coppull Mill Enterprise Centre, PR7 5BW, Chorley, Regno Unito
- hello@theoutlethome.com
- theoutlethome.com
4,1
Molto buono
155 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely table and chairs
Lovely table and chairs, we are very pleased with our purchase.
10 aprile 2026
I’ve had a very frustrating experience…
I’ve had a very mixed experience with this company. Before ordering, we actually visited the store and the staff were lovely and very helpful, and the experience at that stage was great, which made us feel confident about the purchase.
However, after ordering, the experience was very different. The first outdoor sofa I received was not only a different/older version than what was advertised, but it also arrived damaged with a cracked frame.
When I raised this, the company initially denied it, despite me providing screenshots from the original listing as proof. After a lot of back and forth, they eventually agreed to send a replacement.
Arranging the exchange was also difficult, as my availability was initially ignored and communication dropped off for a period of time.
When the replacement finally arrived, it was again damaged, which was extremely disappointing. However, I will say that on this occasion the company did respond quickly and arranged collection the same day, which I appreciated.
On both occasions, the free rain cover that was advertised was also missing, which added to the disappointment.
Overall, while the in-store experience and staff were excellent, the issues after purchase—receiving two faulty items, missing parts, inconsistent communication, and delays—made the overall experience stressful and disappointing. Based on this, I wouldn’t feel confident ordering from them again.
I would like to clarify a few points regarding your response to my review.
I originally ordered the rise and fall table set, which I did not receive. Fortunately, I had screenshotted the product description at the time and shared this with my partner, so I have evidence of what was advertised.
The first set that arrived was damaged throughout. I provided photographic evidence and was offered £250 compensation. If there was no issue with the set, I’m unsure why this offer was made.
In terms of delivery, I was not offered next-day service. I was informed the following day that the damaged/incorrect set would be collected, and a replacement would be delivered the following week on Monday. I explained that I work and could not accommodate this, but I received no response. My partner then had to contact you via live chat, posing as a new customer, just to get a reply.
The second set also arrived damaged, again with photographic evidence available. At this point, I was not offered a replacement. Due to the lack of communication and the ongoing issues—and being aware your offices close at 3pm—I requested a full refund as the situation had become unnecessarily stressful
2 aprile 2026
Non scritta su invito
Risposta di Theoutlethome
Thank you for taking the time to leave your review and for your kind comments about our in-store team — we really do appreciate you highlighting that.
I do, however, want to clarify a few points regarding your order to ensure an accurate reflection of events.
The initial set you received was not an older or different model. It was a brand new, boxed standard (non–rise and fall) table set. This model was in the process of being superseded by the rise and fall version, but the item you purchased — as detailed on your order confirmation — was for the standard fixed-height table. The set delivered to you was correct and in perfect condition.
Following delivery, you advised that you wished to exchange the table as it did not have the rise and fall feature (adjustable by 6cm). Although this was not the item originally purchased, we agreed to accommodate your request and arranged for the upgraded rise and fall version to be sent to you. We offered next-day delivery; however, this was scheduled within 7 days to suit your availability.
Unfortunately, upon arrival, the replacement set did have some defects to the frame. We sincerely apologise for this, as this is not the standard we expect. We did offer to exchange this again, but you opted for a full refund instead. This was arranged promptly, with collection taking place the same day and your refund processed accordingly.
We’re sorry to hear that your experience did not meet expectations overall, particularly as we aim to provide the same high level of service post-purchase as we do in-store.
Your feedback is important to us, and we will continue to review our processes to improve both product quality checks and communication.
I’m still waiting for the screws to set…
I’m still waiting for the screws to set up my table and my umbrella has not yet arrived or the rain covers for my furniture
The furniture is getting wet due to the bad weather
Joe who sold me the furniture assured me everything would be here this week but I’ve not heard anything so far
10 aprile 2026
very helpful well recommended
10 aprile 2026
Risposta di Theoutlethome
Hi Mr Harper, Thank you for your lovely review. We hope that you are pleased with your new garden furniture.
I've been trying to change delivery…
I've been trying to change delivery date from tomorrow to Monday 13th April, as we will not be home.
7 aprile 2026
Risposta di Theoutlethome
Hi Mr Reay,
Thank you for your review.
Having checked your order, I can see that your delivery was arranged with AIT Direct. They provide a delivery link which allows you to amend your delivery date directly with them.
We received your email request the day before the scheduled delivery and responded within 2 hours. However, at that point, your review had already been submitted. As noted in our communications, email responses can take up to 24 hours, so for more urgent requests we would always recommend contacting us via phone or live chat for immediate assistance.
We’re sorry for any inconvenience caused and appreciate your feedback.
Kind regards, The Outlet Home
Risposta di Theoutlethome
Thank you for your kind review. If you require any assistance in the future please do not hesitate to get in contact.
The salesman was really good
The salesman Joe was really good and gave us very good advice and was very knowledgeable also answered all questions we asked straight away Thank you
10 marzo 2026
Risposta di Theoutlethome
Hi,
Thank you very much for your kind review.
We’re really pleased to hear that Joe provided you with such a positive experience and was able to offer knowledgeable advice and answer all your questions. I’ll be sure to pass your feedback on to him.
We appreciate you taking the time to share this.
Kind regards, TOH
Risposta di Theoutlethome
Thank you so much for your kind review! ⭐⭐⭐⭐⭐
We're really pleased to hear that you were happy with the communication and that Caroline was able to help. We truly appreciate you taking the time to share your feedback.
If you ever need anything in the future, we’ll be more than happy to help. 😊
Risposta di Theoutlethome
Thank you for your five star review. If you require any help in the future, please do get in contact
Amazing service from start to finish
Amazing service from start to finish. Great quality too.
6 marzo 2026
Non scritta su invito
Risposta di Theoutlethome
We're so pleased to hear that you were happy with the service from start to finish and that you’re enjoying the quality of your furniture. Your feedback means a lot to our team.
Thank you for choosing The Outlet Home, and we hope you enjoy your furniture for many years to come! 😊
Amazing quality garden furniture
Amazing quality furniture and we bagged a free raincover, weights + parasol. Delivery Information from courier wasn't the best so 1 star dropped for that however I can't fault the company they were very prompt with any queries I had so would definitely recommend. I researched a lot for outdoor furniture and very pleased with The Outlet Home ♡
3 febbraio 2026
Risposta di Theoutlethome
Thank you so much for your lovely review and for recommending us! ⭐⭐⭐⭐⭐
We’re delighted to hear that you’re pleased with the quality of your furniture and that you were happy with the extras included. It’s also great to know our team was able to help promptly with your queries.
We do appreciate your feedback regarding the courier communication and will certainly take this on board as we’re always looking for ways to improve the delivery experience.
Thank you again for choosing The Outlet Home – we hope you enjoy your new outdoor furniture for many seasons to come! 😊
Just received a st tropez 8 seater…
Just received a st tropez 8 seater rattan dinning set. The quality and customer service was second to none. The delivery driver/fitter built the furniture up in no time. Cleared away all packaging and was very polite. Will definitely be revisiting your online shop in the near future.
1 marzo 2026
Non scritta su invito
Risposta di Theoutlethome
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with your St Tropez 8 Seater Rattan Dining Set and that both the quality and customer service met your expectations. It’s fantastic to know our delivery driver/fitter made the experience even better by assembling everything quickly, clearing away the packaging, and providing such polite service.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back to our online shop in the near future.
Enjoy your new dining set!
Great experience
Great experience. From turning up at the outlet and dealing with a really helpful, friendly guy to the delivery of my furniture on a day I requested. Excellent and highly recommend
20 gennaio 2026
Risposta di Theoutlethome
Hi Mel,
Thank you so much for your lovely review!
We’re thrilled to hear you had such a great experience from the moment you arrived at the outlet right through to delivery. It’s wonderful to know our team member made you feel welcome and that your furniture arrived on your requested day — that’s exactly the service we aim to provide.
We really appreciate your recommendation and hope you enjoy your new furniture for years to come. If there’s ever anything else we can help with, we’d love to see you again!
Kind regards, The Outlet Home
The delivery was a bit late
The delivery was a bit late, however, the product is great, and we must say fantastic value.
12 febbraio 2026
Non scritta su invito
Risposta di Theoutlethome
Hi Linda,
Thank you for taking the time to leave us a review.
We do apologise that the delivery was a little later than expected and appreciate your understanding. That said, we’re so pleased to hear you’re happy with the product and found it to be fantastic value — that’s wonderful to know.
Your feedback means a lot to us, and we’ll continue working to improve our delivery experience. We hope you enjoy your purchase, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards, TOH
Great customer service and delivery
Great customer service and delivery. Only reason it’s not 5 is because it took quite a long time to arrive but they have promised to compensate for that. Product exactly as looks on pictures, very nice
12 febbraio 2026
Non scritta su invito
Risposta di Theoutlethome
Hi Sarah,
Thank you so much for your lovely feedback.
We’re delighted to hear you were happy with our customer service and delivery, and that the product looks exactly as you expected from the pictures — that’s always great to know.
We completely understand your frustration with the longer wait time and truly appreciate your patience. As promised, we’ll be following through with the compensation, and we’re grateful for the opportunity to make things right.
Thank you again for your understanding and support — we hope you enjoy your new purchase!
Kind regards, TOH
Kept informed and updated when our…
Kept informed and updated when our goods would be delivered.
Courier was very professional and accommodating in getting our goods to the best area for us set up and install.
6 gennaio 2026
Non scritta su invito
Risposta di Theoutlethome
Hi Mr Price,
Thank you so much for your wonderful review.
We’re delighted to hear that you felt well informed and updated throughout the delivery process — clear communication is so important to us. It’s also fantastic to know that our courier was professional and accommodating, ensuring everything was set up in the best place for you.
Your kind words and perfect rating truly mean a lot to our whole team. We really appreciate your support and hope you enjoy your new goods for many years to come.
Warmest regards, Paula The Outlet Home
They failed to deliver on a few…
They failed to deliver on a few occasions my order finally turned up on the day I was going to cancel the payment.
The delivery driver came alone and my boxes were very large and dented. He couldn’t manage the delivery on his own. I had to make suggestions to him on how to get them off the lorry. Also they told me they would make a call an hour before delivery they didn’t! If they had I could have arranged for some help!
I haven’t unpacked the boxes yet, I do hope the items aren’t badly damaged!
I have unpacked the items there are some small scratches and scuffs. However, the company got in touch with me straight away and we came to an agreement for the slight damages. Also sent me a garden furniture cover free of charge - a really lovely lady I dealt with she was called Caroline.
I am changing my rating to reflect the level of after service I received.
10 febbraio 2026
Risposta di Theoutlethome
Hi Mrs Morley,
Thank you for taking the time out to leave us a review. I am aware that we dod have some problems with the initial delivery company but i am glad that we managed to rectify the problems with our new courier.
Kind regards
Paula The Outlet Home
Excellent customer service and friendly…
Excellent customer service and friendly staff
31 gennaio 2026
Non scritta su invito
Risposta di Theoutlethome
Thank you so much for your kind words!
We’re delighted to hear you experienced excellent customer service and found our team friendly and helpful. Your feedback truly means a lot to us.
We hope to welcome you again soon!
Fabulous service 😍
3 febbraio 2026
Non scritta su invito
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