Edwards Coach Holidays Recensioni 

123
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Very impressed with the quality and comfort of the coach, also the driver mark went above and beyond to support his passengers very pleasant experience. For the emmerdale and coronation street tour.... Leggi di più

Valutata 5 stelle su 5

Returned home tonight from a weekend away! First time doing an Edward’s trip and it was brilliant. Pete our driver was outstanding, he went above and beyond for many on the coach, interacted with ever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After missing my pick up time due to my misreading of the travel time , the agency rep Lynne, even went above and beyond in keeping me calm and gave me the information to board a flight next morning... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This is yet another company going down the pan fast. I caught a 400 bus into Cardiff City Centre & back to Whitchurch today 26-5-26....Probably the hottest day of the year & both ways the heating was... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Autolinea

Scritti dall'azienda

We are the award-winning Edwards Coach Holidays, a well-established family business and one of Wales’ leading premier tour operators, boasting a history of innovation that began in 1925. With decades of experience, we are experts in UK and European coach travel, providing holidays and travel experiences for generations of customers.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 37% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,9

Tutte le recensioni

(123)

36 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Your driver brings kids back from Board…

Your driver brings kids back from Board Masters should be ashamed of himself… they way he was speaking to the kids, he would not have treated adults like that…. Shameful

10 agosto 2026
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Risposta di Edwards Coach Holidays

Thank you for your feedback. We’d like to look into the details of the journey you’re referring to.

As we had a number of drivers operating in the area, could you please provide a description of the driver and, if possible, the vehicle registration? Any further details about the journey would also be helpful in identifying the correct vehicle and driver. Thank you.

Valutata 5 stelle su 5

Edwards saved the day

After missing my pick up time due to my misreading of the travel time , the agency rep Lynne, even went above and beyond in keeping me calm and gave me the information to board a flight next morning , I cannot thank her enough ,we found a taxi to the hotel from the airport and enjoyed the rest of the holiday . Would have missed so much fun with Cory and James , they also went to so much trouble in phoning me and looking out for us before having to leave us behind as a no show . The drivers were a double act , very entertaining and also went above and beyond and made us feel welcome. Would not hesitate to join them again . Worth every penny . So glad we didn’t miss it , thank you Lynne and Edwards . Mrs spring

24 luglio 2026
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Risposta di Edwards Coach Holidays

Thank you so much for your wonderful review.

We are so pleased Lynne and the team could help get you back on track and that you got to enjoy the rest of your holiday. We will be sure to pass your kind words on to Lynne, Cory, James and our driving team, they will be delighted to hear them.

It means a lot that you would not hesitate to travel with us again.

We look forward to welcoming you back on board very soon!

Valutata 4 stelle su 5

Fabulous holiday shame about the driver…

Fabulous holiday shame about the driver not helpful.The waiting time inCardiff west was long.9hours to get to the hotel.Missed out on the first evening.Comment from the driver upsetting.Great Yarmouth the Prom hotel.Would go back but new driver.

20 luglio 2026
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Risposta di Edwards Coach Holidays

Thank you so much for taking the time to leave your feedback and for your kind words about your holiday overall. We're really pleased to hear you enjoyed it and would consider travelling with us again.

Also for sharing your experience regarding the journey to your hotel. We appreciate you bringing this to our attention and your comments have been passed to our team for review.

We do hope we will have the opportunity to welcome you on board again in the future.

Valutata 5 stelle su 5

Returned home tonight from a weekend…

Returned home tonight from a weekend away! First time doing an Edward’s trip and it was brilliant. Pete our driver was outstanding, he went above and beyond for many on the coach, interacted with everyone , fabulous with the kids. The coach was immaculate, timings were on point and everything in between. The trip was lovely but Pete made it even better. Now looking at our next trip x

18 luglio 2026
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Risposta di Edwards Coach Holidays

Thank you for your lovely review. We’re so pleased to hear you enjoyed your first Edwards trip!

We’ll be sure to pass your kind words on to Pete, it’s wonderful to hear he helped make your weekend even more enjoyable. We’re glad you had a great experience and hope to welcome you back on board again soon.

Valutata 4 stelle su 5

I recently returned from a visit to Liverpool

I recently returned from a visit to Liverpool with Edwards Coaches. I went to a concert in the Anglian Cathedral. Our driver Hugh was excellent as the traffic hold ups on the way and our return, he remained calm and steady. We stayed at the Liverpool Pullman Hotel and it was very good. The trip was excellent.

26 giugno 2026
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Valutata 4 stelle su 5

Heart of Ireland new trip.

Apparently this was a new destination for Edwards, called "Heart of Ireland", overall it was a good experience. The coaches used were clean, punctual and as comfortable as a coach can be. Tracey's hotel in Waterford is the usual stop off to begin with. Having stayed there many times now it saddens me to say their standard has dropped. The quality of the food has dropped quite a lot, with the food service being as shambolic as ever.
The Bloomfield Hotel in Mullingar is at the opposite end of the scale, great food, good service all in a delightful setting.
The trips were of a good standard with the Shannon cruise being the star.
Our driver's commentary was lacking, not too much of it & what there was was often factually incorrect, especially the references to the Kennedy family and Waterford crystal.
The guide used for the 2hour Dublin your was a pleasant enough woman but below average as a guide, she spoke at length about the housing while totally omitting one of the largest and most important events to take place only a few hundred yards away , IE, the Easter Rising in O'Connell St.
Constructive criticisms aside it was a good trip which we would happily recommend.

21 giugno 2026
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Risposta di Edwards Coach Holidays

Thank you for taking the time to share your feedback with us.

We’re really pleased to hear you enjoyed the Heart of Ireland tour and appreciate your honest comments. Feedback like this is incredibly useful, and we’ll be sure to share your points with the relevant teams as we continue to review and improve our holidays.

It’s great to hear there were plenty of highlights from the trip and we’re delighted you would recommend the tour.

Thanks again for travelling with Edwards, and we hope to welcome you on board again soon.

Valutata 4 stelle su 5

Ascot Races

We had a return trip to Ascot Racecourse. The coach was in excellent condition and the driver, Simon, was great. He spoke to us, when able to, throughout the journeys, he was accommodating and was patient , when we were waiting for the last person to arrive back at the coach. I'd highly recommend their services and would definitely use them in the future.

19 giugno 2026
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Risposta di Edwards Coach Holidays

Thank you for taking the time to share your feedback.

We're delighted to hear you enjoyed your trip and that our team helped make your experience a memorable one. We'll be sure to pass your kind words on to Simon.

We hope to see you soon.

Valutata 4 stelle su 5

Went on the splendours of suffolk…

Went on the splendours of suffolk excursion, the Mill Hotel in Sudbury was excellent lovely venue, but disappointed with the excursions, would have been nice if one ofthe days had been to see some of the Suffolk coast

18 maggio 2026
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Risposta di Edwards Coach Holidays

Thank you for taking the time to share your feedback.

We're also grateful for your comments regarding the excursions and will take your feedback on board as we continually review our holiday experiences.

We hope to see you soon.

Valutata 5 stelle su 5

Just returned from the Italian and…

Just returned from the Italian and French riviera 11 day trip. (26th May --- 5th June 2026 )
We can't thank Edwards travel enough for what was a fantastic fabulous holiday.
Our two drivers Richard & Johnathan are and were amazing, they really went out of way to oblige and we can't thank them enough for making our holiday so memorable.
Can't wait to book another trip with Edwards travel.
Thanks so much Brian & Ann Edwards.

5 giugno 2026
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Risposta di Edwards Coach Holidays

Thank you so much for your lovely feedback, Brian & Ann.

We're delighted to hear that you had such a fantastic time on our Italian & French Riviera holiday. It's wonderful to know that Richard and Jonathan helped make the trip so memorable for you, we'll be sure to pass on your kind words to them.

Thank you for choosing to travel with us, and we look forward to welcoming you on board again for another holiday very soon!

Thank you!

Valutata 5 stelle su 5

EMMERDALE CORRIE COACH TOUR…

We went on the Emmerdale/ Corrie coach tour. From arriving at the Depot to coming back the staff were exceptionally polite and friendly. John the driver was great fun..respectful and so helpful. He joined in all the banter and made sure he looked after us all
The hotel was clean and the staff were lovely. My only gripe was the evening meals left a lot to be desired

22 maggio 2026
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Risposta di Edwards Coach Holidays

Thank you for taking the time to share your feedback.

We're delighted to hear you enjoyed the tour and that our team helped make your experience a memorable one. We'll be sure to pass your kind words on to John.

We're also grateful for your comments regarding the evening meals and will take your feedback on board as we continually review our hotel partners and holiday experiences.

We hope to see you soon.

Valutata 1 stelle su 5

This is yet another company going down…

This is yet another company going down the pan fast. I caught a 400 bus into Cardiff City Centre & back to Whitchurch today 26-5-26....Probably the hottest day of the year & both ways the heating was on full blast. It's been happening a lot recently....Informed the driver & he couldn't care less...It seems to be heaters on full blast in the summer & turned off in winter????...I was given an email address to send more details from Edwards Coaches & it doesn't exist apparently???? ???? Regarding the heaters, this wasn't a one off incident, it happens regularly.....

26 maggio 2026
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Risposta di Edwards Coach Holidays

Update- The email you need to send further details to is localservice@edwardscoaches.co.uk - Thank you for bringing this to our attention. We're sorry to hear about your experience on the 400 service.

We'd like to investigate this further, but we need a few more details to identify the vehicles involved. Please could you email us at localservice@edwardscoaches.co.uk with the times of your journeys and any additional information you may have.

Once we receive your email, we'll look into the matter and address your concerns with the relevant team.

We look forward to hearing from you.

Valutata 5 stelle su 5

Absolutely brilliant tour

Absolutely brilliant tour, to Emmerdale and Corrie, the driver John was an absolute Fab man, he kept us informed of timings, and was kind and respectful to all, loved the Emmerdale and Corrie tour, tho Emmerdale was my favourite. Lovely clean bus, and spacious. Will definitely go on an Edwards trip again. Hotel was nice and clean, dinner a bit hot and miss but was a nice selection of choice. My first bus trip, I would definitely do more. Thank you to all at Edwards but especially John.

22 maggio 2026
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Risposta di Edwards Coach Holidays

Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you enjoyed your Emmerdale & Corrie tour and that your first coach trip with us was such a positive experience!

It’s fantastic to hear how well John looked after everyone throughout the tour. We’ll be sure to pass your lovely comments on to him!

Thank you as well for your comments regarding the evening meals, as all feedback helps us continue to improve our tours and customer experience.

We hope to see you again soon! Thanks again.

Valutata 5 stelle su 5

Brilliant!

Brilliant!
My excursion to Northumbria surpassed my expectations - the coach driver , Phil, was superb, the trip was brilliantly organised, and the Maldron Hotel in Newcastle was excellent. Our blue badge guide, Tom, was exceptional too!
I will be rebooking another trip with Edwards - great value and a fantastic way of seeing our country in a relaxing way. 100% !

17 maggio 2026
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Risposta di Edwards Coach Holidays

Thank you so much for taking the time to share this lovely feedback!

We’re absolutely delighted to hear your Northumbria excursion exceeded expectations. Phil will be thrilled to know his driving made such a positive impression, and we’ll be sure to pass on your kind words to Tom as well, he really is a fantastic guide.

We really appreciate your recommendation and can’t wait to welcome you on another Edwards trip soon! Thank you.

Valutata 1 stelle su 5

I have just phoned about a client of…

I have just phoned about a client of mine who has learning difficulties! His mother has sadly died! Edward’s will only give him 60% of his £602 cost , and they will not transfer his holiday for another date 😤

7 maggio 2026
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Risposta di Edwards Coach Holidays

Thank you for getting in touch. Please accept our sincere condolences for your client’s loss. We completely understand that this is a very difficult time for him and his family.

We have carefully reviewed the booking and, whilst we truly sympathise with the circumstances, we must advise that cancellation charges apply in line with our Terms & Conditions, as the holiday is due to depart within the next two weeks.

In situations such as these, travel insurance is normally intended to provide cover for unexpected events and cancellations due to bereavement or other unforeseen circumstances. We would therefore recommend submitting a claim to the travel insurance provider, who may be able to reimburse the cancellation charges, subject to the terms of the policy.

As an alternative, we have also offered the option of a name change on the booking for a £15 administration fee should another person wish to travel in their place.

We are very sorry that we cannot offer a different outcome on this occasion and appreciate your understanding.

Valutata 5 stelle su 5

Just returned from a 5 day holiday in…

Just returned from a 5 day holiday in Portbyhan hotel Looe. From booking the holiday staff were so helpful at Llantrisant. The hotel and staff were fabulous in Portbyhan. The room was lovely and clean and had a fabulous view. Food was lovely. Our driver Paul was brilliant and helpful. Thank you Edwards Coaches for a lovely holiday.

27 aprile 2026
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Risposta di Edwards Coach Holidays

Thank you so much for your kind words.

It really means a lot to us to know you had such an enjoyable experience, and we’ll be sure to share your comments with the team especially Paul.

We appreciate your support and hope to see you travelling with us again soon.

Valutata 3 stelle su 5

Poor food spoiled a holiday

First class coach and driver,great day trips. Hotel was clean and staff were very helpful, a trip to the Babbacombe Theatre for the variety show is not to be missed. Food let the hotel down badly, evening meals were very poor , some of the deserts were inedible,and spoiled the holiday for us. Breakfasts were better thankfully. If this had been my first trip with Edwards I would not have used them again.

20 aprile 2026
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Risposta di Edwards Coach Holidays

Thank you for taking the time to share your feedback following your recent trip with us.

We will investigate fully with regards to the meals at the hotel and a full reply will be with you within 28 days.

Valutata 2 stelle su 5

l Edwards…coaches

we have been on several Edwards holidays and couldn't praise them enough they were great -value for money-and exactly what you need when you are getting on a bit,but not ready to stop traveling!
the staff are very helpful nothing is to much trouble.
However be careful ! Always take out insurance! even if you are travelling in the UK never think that you only need it if you are going abroad !
My husband suffers with Alzheimer's but we have still managed to take a holiday over the years within our capabilities, we booked a 5 day luxury getaway for ourselves at Sidmouth which was a special place for us. In the circumstances insurance wasn't an option.

We were due to be leaving on the 22/09/25 but my husband became ill and was sectioned under the Mental health act, it was a very difficult time.
I contacted Edwards to tell them and to see if I may be able to rearrange? but that wasn't possible, I emailed the company to ask if I could do anything and to date I have never had a reply.
This cost us £1.578 that's a lot of money for anybody ! and I would have expected an acknowledgement at least from a company who pride itself good customer care.

22 settembre 2025
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Valutata 5 stelle su 5

Fabulous Irish Craic experience

Fabulous Irish Craic experience. Thoroughly enjoyed it. Lovely hotel and food and great company, laughed all week. Very helpful driver (John) who looked after everyone. Would definitely recommend this trip to everyone. Alan and Cynthia Davies.

27 marzo 2026
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