edel-optics.co.uk Recensioni 

6385
•
TrustScore 3.5 su 5

3,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.

Valutata 5 stelle su 5

Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Leggi di più

Valutata 1 stelle su 5

Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Leggi di più

Dettagli dell'azienda

  1. Negozio di occhiali da sole
  2. Fornitore di lenti a contatto
  3. Grossista di occhiali

Scritti dall'azienda

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(6385)

16 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Urgent requirement for glasses frame.

I ordered Lacoste glasses frames on Friday 29th November 2024 and received them on Monday 2nd December 2024. They were brand new frames sent in a brand new Lacoste glasses case. They were urgently needed to replace my original frames which got broken by accident. After receiving them I had the lenses from the old frame fitted to the new frame later that day.
Very pleased with receiving them so quickly.

2 dicembre 2024
Valutata 3 stelle su 5

Disappointed that the Ralph Lauren…

Disappointed that the Ralph Lauren sunglasses were not in a proper Ralph Lauren box

1 novembre 2024
Logo di edel-optics.co.uk

Risposta di edel-optics.co.uk

Hello LizC,

We’re sorry to hear that you were disappointed with the packaging of your Ralph Lauren sunglasses.
All our products are genuine and come directly from the manufacturers, but packaging can sometimes vary depending on the distributor. 
We understand how important the presentation is, and we will make note of your feedback to improve our service.
If there’s anything more we can assist you with, please let us know.
Best regards,
Edel-Optics

Valutata 3 stelle su 5

The box arrived with no plastic cover

The box arrived with no plastic cover. The UPS driver left it outside in torrential rain. I live in Ireland and it rains A LOT. I know we are trying to cut down on plastic but sometimes it is essential. When I came home from work the box was so wet it disintegrated. Luckily the glasses inside were OK. This was a gift and I had no box to wrap them in. So easily avoided with a plastic outer wrapper.

24 ottobre 2024
Valutata 4 stelle su 5

Dissapointing service

I'm a loyal customer - bought 3 frames previously.
I ordered 2 frames in the current sale
They arrived with one nose pad shattered & detached.
I requested a replacement and was told they can not supply one!
Previously I have been impressed by Edel

9 settembre 2024
Valutata 5 stelle su 5

Broken glasses

My existing glasses suffered a breakage.
This left me trying to find a repair, luckily a quick search on line took me to Edel optics.
Found the exact style and model. Ordered at 4 pm and they were delivered the next day!
Brilliant service and so easy

22 agosto 2024
Valutata 1 stelle su 5

I will never ever order from you again

I will never ever order from you again. And I will inform all my friends and family to not order from you. You don't deserve to have a busbecause you don't know how tontreat or to respect tge customers. I have ordered one pair of glasses of 173 GBP and I have waited for this around 40 days. 40 days to come from Germany to UK? Even the courier bring them with a bicycle, will arive more soon than 40 days.

20 agosto 2024
Logo di edel-optics.co.uk

Risposta di edel-optics.co.uk

Dear Customer,

Thank you for your review, though it seems there might be a mix-up, and you may be reviewing another company.

You ordered a model from us with a 2-week delivery time. This model was sourced from Italy, delivered to our warehouse in Hamburg, and then sent to you—all within the promised 2 weeks, as communicated at the time of your order.

Best regards,
Edel-Optics Team

.

Valutata 5 stelle su 5

Simply the best Customer experience…

Simply the best Customer experience from start to finish - superbly easy to navigate website with great products and genuinely competitive pricing. Stunningly quick delivery time and expectations exceeded. Many competitors could learn a lot from this exemplar service from Edeloptics. Thank you

16 agosto 2024
Valutata 3 stelle su 5

Ordered two pairs of raybands and both…

Ordered two pairs of raybands and both of them came and both were wonky. Doesnt impact the feel but its just annoyong

9 agosto 2024
Logo di edel-optics.co.uk

Risposta di edel-optics.co.uk

Hello Archie, 

We're sorry to hear that the sunglasses didn't arrive in perfect condition. 

It's quite normal for sunglasses to need a bit of adjustment to fit properly. However, if you find it bothersome, please feel free to return them to us, and we will be happy to make the necessary adjustments for you. 

If you have any other questions or need further assistance, don't hesitate to contact us.

Best regards, 
Edel-Optics Team

Valutata 5 stelle su 5

Just what I wanted

I ordered my glasses with some trepidation, as I have always bought through my opticians before. However, I can't get the frames I wanted in the UK anymore.
I was delighted with the glasses I received. They came quickly and were absolutely everything I wanted.
I've now ordered another colour, as I was so pleased.

1 agosto 2024
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più