Brilliant!! I needed a frame that was discontinued and found it on Edel Optics. Ordered Tuesday afternoon and was delivered 48 hours later. Very happy
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Απάτη στείλανε την παραγγελία χωρίς γυαλιά μέσα στο κουτί και πλήρωσα 415€. Και όταν τους αποζημίωσε η κούριερ και ήταν να μου επιστρέψουν τα χρήματα μου γράψανε mail ότι η εταιρεία edel optics πτώχε... Leggi di più
L'azienda ha risposto
Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Leggi di più
I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Informazioni di contatto
Nobistor 16, 22767, Hamburg, Germania
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
4,1
Molto buono
6377 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant!
Brilliant!! I needed a frame that was discontinued and found it on Edel Optics. Ordered Tuesday afternoon and was delivered 48 hours later. Very happy
2 aprile 2026
Non scritta su invito
They get 2 stars for the refund only!
Truly terrible customer service.
Never on the product listing did it say it was out of stock. Never was I told (until I chased) that it was on back order. Multiple email replies always promised the same thing, "it has been ordered from the manufacturer" but then.... radio-silence, no updates, just vague promises when pressed for an update. 2 months after the order I gave up, and asked for a refund, which to their credit was processed quickly.
8 ottobre 2025
Non scritta su invito
Risposta di edel-optics.co.uk
Hello James Rushby,
we’re really sorry to hear that you were unhappy with our service and that you had to wait so long for updates. This is definitely not the experience we want our customers to have.
To help us look into what happened and make sure it doesn’t occur again, could you please send us your order number.
Thank you for taking the time to share your feedback — it truly helps us improve.
Kind regards
Edel-Optics team
Terrible communication
Terrible communication! I ordered a pair of sunglasses on the 30th March, with the estimated delivery date of the 18th April. The week before I received an email to say there was a delay as the product had not been received from the manufacturer, on the 16th April I emailed customer services for more information on when I could expect my order, I was told on 28th April that I could expect my delivery in 1 - 2 weeks. 1 - 2 weeks came and went with no further updates or delivery and I have been chasing ever since for an update - nothing, no one answers the phone either and you can't even wait on hold!
I ordered these glasses 2 months in advance for my holiday next week and now it looks like I won't have them in time. I've ordered from Edel Optics before and had no issues so this is very disappointing, I find it very disrespectful that there has been no concern shown towards the money that has already been taken from me, with nothing being received in return and no communication on when it will be.
21 maggio 2025
Non scritta su invito
Risposta di edel-optics.co.uk
Dear Megan,
We understand how disappointing this situation must be, especially as you ordered well in advance and were relying on receiving your sunglasses in time for your holiday.
Unfortunately, we have just been informed by the manufacturer that the item you ordered is no longer available. We deeply regret that this information was not communicated to us earlier, and we completely understand your dissatisfaction with the lack of timely updates and the overall communication.
Please rest assured that this is not the level of service we aim to provide. We are currently reviewing this case internally to understand where the breakdown occurred and to ensure it does not happen again.
The refund has already been issued to your chosen payment method.
Once again, we are truly sorry for the inconvenience caused.
Best regards,
Edel-Optics Team
Do not buy, zero customer service
I received my order as expected on 4th April but sent glasses back due to not liking the style on me, I've had an acknowledged email saying my returned glasses have been received but over a month later still no refund..ive filled in contact forms and contacted on social media, this is simply not good enough, I would like a response and a refund please..
4 aprile 2025
Non scritta su invito
Risposta di edel-optics.co.uk
Hello Joe Wake,
thank you for your message, and we’re truly sorry for the inconvenience you've experienced.
We can confirm that we received your return, but unfortunately, the automatic refund process did not go through correctly in your case. Please accept our sincere apologies for this delay.
We have now manually processed your refund — the amount should appear on your account shortly, depending on your payment provider.
Thank you for your patience, and we hope to serve you better in the future.
Kind regards
Edel-Optics Team
Zero Customer Service
I sent an email three times asking for assistance with some faulty frames. I used the Contact Us email address on their website. Zero response (and yes I did check in Spam and give them 2 weeks in which to reply). If you have a problem, then you are on your own. Customer service at its laziest.
15 aprile 2025
Non scritta su invito
Risposta di edel-optics.co.uk
Hello Simon Brandon,
we sincerely apologize for the lack of response you experienced – this is certainly not the level of service we aim to provide. We completely understand your frustration and regret that your previous messages went unanswered.
Furthermore, we have now reached out to you directly and would like to work together to find a suitable solution for the issue with your frames. Your satisfaction is very important to us, and we are committed to resolving this as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards
Edel-Optics team
Fantastic company
Fantastic company. Wide range of designer glasses. Good customer service and easy returns.
4 aprile 2025
Fantastic service
Fantastic service, great product and quick delivery. Will definitely use again.
4 aprile 2025
Easy to order and delivered ontime
3 aprile 2025
I have used edel optics a few times…
I have used edel optics a few times now. Always a good deal and delivery is always as scheduled.
Highly recommend them.
3 aprile 2025
Fantastic Service from Edel-Optics
I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!
28 marzo 2025
Great company.
Great service from order to receiving my son’s sunglasses.
Really happy! Would recommend to all.
27 marzo 2025
Very quick delivery to the UK
Very quick delivery to the UK, great sunglasses, great price.
26 marzo 2025
This virtual fitting was so accurate
This virtual fitting was so accurate! I bought the best glasses ever! I am very happy with the service and the purchase
13 marzo 2025
My Tom Ford sunglasses arrived today!!
My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.
4 marzo 2025
Fast delivery great service and most of…
Fast delivery great service and most of all really pleased with my sunglasses
4 marzo 2025
Purch' of Ray Ban sunglasses…
My purchase of Ray Ban sunglasses arrived on time and were perfect. Great value and no probs with a recco for this company, Thanks. Pat
4 marzo 2025
Fast service and great response time…
Fast service and great response time from support
If they have the glasses in stock they ship quickly
22 febbraio 2025
Had the exact brand size and colour…
Had the exact brand size and colour frames I was looking for, and the best price too.
Order was quickly dispatched and delivered within 3 working days.
15 febbraio 2025
Arrived ahead of anticipated delivery…
Arrived ahead of anticipated delivery date and goods as described.
20 febbraio 2025
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.