Eclipse Computers Recensioni 

332
TrustScore 4 su 5

3,8

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Valutata 1 stelle su 5

Completely agree with all the negative reviews . People who are happy clearly haven't opened up their computers to see they've just put whatever the hell they want in there without your permission. S... Leggi di più

Valutata 5 stelle su 5

So I suggested a website improvement for their revamped website (mobile phone site didnt have sort by price). And to my surprise they chose my suggestion and 2 other peoples to improve their site. Whi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered an item which I hadn't realised was out of stock, enquired about and cancelled the order via email. Extremely hassle free and excellent response times. While I cancelled my order in this ins... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought my entire gaming pc from here, case, GPU the lot. They were helpful and also told me about any configuration problems i might have, trying to add FM2 chips to AM3+ boards (Dodged a bullet t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di computer e accessori
  2. Negozio di computer
  3. Azienda di software

Informazioni su Eclipse Computers

Informazioni fornite da varie fonti esterne

The leading independent Computer hardware distributor in the UK.

We stock a wide range of Computer Hardware at our large showroom in Coventry where our friendly and helpful staff can help you choose the right components. These can be used to upgrade your existing PC or build a whole new one. If you don't fancy doing it yourself our highly trained technicians are always on hand to do the upgrades or builds for you, which in the last year alone have won 20 awards for outstanding systems.

With over 15 year of experience in the market Eclipse computers now also specialize in Laptop repairs and upgrades.

Our fully comprehensive website is also available for those who are not local and we are able to ship orders anywhere within the EU.

we also run competitions and update you on the latest news via our social media channels so make sure to check them out and drop us a like or follow :- https://twitter.com/EclipseComputer - @EclipseComputer https://www.facebook.com/eclipse.computers.co.uk/


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

332 recensioni

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3,8

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Valutata 5 stelle su 5

First Class Supplier.

First time using this supplier, and it will not be the last. Goods delivered as ordered, well packaged for protection against any damage. Arrived when stated, including a little surprise, which was promptly confiscated by my wife. She says thanks by the way. I will recommend Eclipse Computers to everyone that wants first class products and service. Thank you Eclipse.

19 settembre 2017
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Risposta di Eclipse Computers

Hi Ben, Thank you for your kind words and for making your first (of hopefully many) ;) orders with Eclipse :-)

Kind regards, Eclipse Team

Valutata 5 stelle su 5

Ordered a custom PC

Ordered a custom PC and it came within a week and its perfect :) Came with stickers and customisation for the case so it can change colours. Really well built and it looks great! plus great pricing

15 settembre 2017
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Risposta di Eclipse Computers

Hi thank you for leaving us a review regarding your custom PC order from ourselves, were happy to hear you're pleased with the system/parts that we recommended :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Went in to get a fan for my dad's PC's …

Went in to get a fan for my dad's PC's cpu as it had blown when we changed the motherboard.

Didn't need anything fancy as my dad doesn't need performance as his cpu is an A10.

Explained this to the guy behind the counter.

Guy looked up some stock, then he dissappeared into the back.

He came back with an unboxed cooler with fan.

Guy offered it to me for free on the provision that I wrote an honest review.

Can't fault the guy's service, and eclipse has generally been my go to PC shop for years.

The fan and cooler worked brilliantly.

Shame I didn't get his name, good guy, highly recommended.

6 settembre 2017
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Risposta di Eclipse Computers

Hi Jags thank you for leaving us a review, were glad we were able to sort you out with a cooler to get your dads system up and running

Kind regards, Eclipse Team

Valutata 5 stelle su 5

Corsair ddr4 3000mhz RAM

I ordered my 8gb ddr4 corsair 3000mhz it came early in great condition and came with a pack of haribos that makes me very happy

10 agosto 2017
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Risposta di Eclipse Computers

Hi Elliot thank you for your order, we appreciate the great review and am glad to hear you enjoyed the pack of sweets :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Very prompt service!

Had what I wanted in stock and delivered early. What more can I say other than they also enclosed a small packet of Haribos as a surprise? :-)

3 agosto 2017
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Risposta di Eclipse Computers

Hi Gary, thank you for your order we do ship Haribo's with all our on-line orders so it was an intentional surprise on our end, we appreciate the great review so thank you for that as well :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Really friendly personal service :)

Really friendly personal service. Ordered a Sennheiser headset from them off Amazon, came with a packet of Haribo's, which although I don't eat show a really friendly personal touch. Delivered in two days and works brilliantly, would definitely recommend thank you very much!

27 luglio 2017
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Risposta di Eclipse Computers

Hi Sam, thank your Amazon order with us, we ship sweets with all our on line orders it's ashame you didn't personally enjoy them but I'm sure you're getting much enjoyment out of your Sennheiser headset :-)

Kind Regard, Eclipse team

Valutata 1 stelle su 5

I ordered a product which was supposed …

I ordered a product which was supposed to be a 3 day delivery, after 5 days i called and was told "it hadnt left the warehouse."
I cancelled my order as i needed my order urgently,
I called a couple of days later as i had not received my refund, i was told "it should have gone through" and "admin were on it"
Couple more days passed still no refund.
I called again was told "oh it should have"
After another couple of days i called again and was told "its registered as gone through"
And mike said he could "manually do it straight away."
The refund has yet to show up in my bank !
This service is disgusting and i will never be shopping there ever again and i will also be warning people of my experience.

22 luglio 2017
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Risposta di Eclipse Computers

Apologies that we were unable to supply and ship out your order in the scheduled time-scale which we as a company aim to for fill, However like on this occasion sometimes stock can be in constraint in the UK and we have to await for new stock to arrive from Europe. China or Taiwan which can cause delays which are beyond even our control. In regards to the refund these normally should show clear within 3 to 5 working days from cancellation the reason for this is due to the processing time that card processing companies take.

We can confirm a full refund has been given and this is now hopefully showing in your bank account. Once again we are sorry for any convenience this matter may have caused you.

Regards, Eclipse team

Valutata 5 stelle su 5

Excellent service and prices

I had a problem with stock when I ordered my card, (not eclipse fault it's through those pesky bitminers) but they went above and beyond to source my graphics card. The service is truly professional and friendly and with the use of the dpd app it's an absolute breeze to get track and receive my parcel from my local shop. I'm using these guys all the time now. Thanks eclipse

5 luglio 2017
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Risposta di Eclipse Computers

Hi there Bruce, thank you for the fantastic review of our services, thank you for shopping with us :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Lovely company!

Really, really lovely company! Super fast and even gave us some sweets in our order! Would reccomend.

6 giugno 2017
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Risposta di Eclipse Computers

Thank you for the fantastic review Alice glad to hear that you enjoyed the free sweets :-)

Regards, Eclipse team

Valutata 4 stelle su 5

Good Service Despite a Small Supply Problem

Initially couldn't supply the system I ordered. However this was resolved & an alternative was supplied, which was customised to match & in fact beat the spec. of the original system. Also, allowed me to modify the spec as required. This did incur a slight extra cost but I ended up with a better machine. There was a slight mistake with parts supplied, probably due to all the changes in the order. However this was immediately resolved & the extra memory was supplied without any problems. Overall, I was satisfied with Eclipse, despite unforeseen problems from their supplier, they did well to correct the situation & supply my system. It did take a couple of weeks to resolve but was all good in the end.

15 maggio 2017
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Risposta di Eclipse Computers

Dear customer, thank you for your honest review on your shopping experience we apologise for the delay and glad you were happy with the end resolution

Regards, Eclipse team

Valutata 1 stelle su 5

'Special Order' probably means it's never going to arrive.

I really didn't want to review Eclipse negatively, but by this point it's about all I can do to get at least something back for my time that they've wasted. Everything seemed fine at first, and it was one of the only places I could actually find the item I needed while still fairly reasonably priced (a motherboard for my workstation). Finding Eclipse and reading the reviews, I had no trouble believing that they'd come through for me, but they didn't - at least this time.

I made my order on the March 5th of this year, it's now May 14th. The item I ordered was advertised as special order, which apparently meant it would be dispatched within 2-3 days, which I was fine with. I rang up about a week after making the order to ask on the progress of it, I was told 'oh, about another week'. Ok, not great, but fine, sometimes things are harder to find that anticipated.. Another week, still nothing. Phoned them again, was told much the same. I was never told it was not going to arrive, but after two months, I think I can be fairly sure it never will.

I'll be cancelling my order with them when they open on Monday morning. Honestly, I'll probably try and order from Eclipse again in future so I can change my review, or at least leave a better one, because I really don't like reviewing things negatively - but in this situation, I don't have another alternative. So I really hope that the next time I need something, it's in stock and reasonably priced on your website so I can get a better impression of what your service is actually like.. Because this time did not leave a good impression.

Edit 19/05/2017: They contacted me to say they could send me a lower spec item, so 'fixing' the issues turned out to be cancelling the order.. Great. Thanks for the couple of completely wasted months, guys.

14 maggio 2017
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Risposta di Eclipse Computers

Hi there Darragh we have been trying to get in contact with you regarding this order, if you can please call us so we can fix the issues for you

Regards, Eclipse team

Valutata 5 stelle su 5

Great delivery

Great delivery, not to mention the free sweets! Would recommend them to anyone! P.S The bribe of sweets helped!

28 aprile 2017
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Risposta di Eclipse Computers

Hi Ryan, we will continue to supply free haribo sweets with all our on-line orders glad you enjoyed them and left us a great review :-)

Regards, Eclipse team.

Valutata 5 stelle su 5

Excellent service

Delivery with the DPD who are one of the best couriers in my opinion. Item arrived on time and in perfect condition and communication was frequent and effective. Would recommend to anyone

26 aprile 2017
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Risposta di Eclipse Computers

Hi Ozzy, were glad to hear that our courier service of choice gave you an excellent service, thank you for shopping with us :-)

Kind regards, Eclipse team

Valutata 5 stelle su 5

Very Helpful - Highly Recommended!

Had plenty of help from the staff when I came in last week (I bought all of my components from Eclipse)
There was a problem with something in my pc build and they helped me troubleshoot and we found that the motherboard was faulty - and so they replaced the motherboard for me.
Now I have a brilliant computer thanks to them! :)

*Highly Recommended*

25 aprile 2017
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Risposta di Eclipse Computers

Hi Dan, thank you for buying your computer upgrades from Eclipse, were glad to hear that the problems you had were resolved and hope you continue to enjoy your computer system :-)

Kind regards, Eclipse team

Valutata 5 stelle su 5

My experience

Came in the other day to see what monitors are available in the store itself to get a rough idea of what I'm looking for. The staff was kind and helpful, despite the fact that I came in 10 minutes before close (sometimes retail staff tend to get annoyed by last minute customers, not here though). Had a talk with the staff member Tom, who was very friendly and knowledgeable, explaining that I can order products in to the store itself within a couple days. One of the demos running was a LoL video, which gives a very good idea to the product itself(monitor), since I had seen this demo before. Speaking of which the fact that the place is run by gamers is amazing, same staff member Tom also plays LoL and me being very chatty, got into a huge conversation about the game itself, personal preferences, the community, gear recommendations and so on. Basically the staff just makes you feel really comfortable in the store, so I'll definitely return. I've already ordered my monitor and it's about to come in the next 2-3 days. Also been telling all my gaming buds from Cov, to check it out, we're all quite impressed that Cov has such a great Computer store and anyone who calls himself a gamer should check it out :)

24 aprile 2017
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Risposta di Eclipse Computers

Hi Edgar, thank your detailed review of your visit to our showroom in Coventry were happy to hear that you enjoyed your visit and found new gaming communities through one of our members of staff. We also very much appreciate the fact that you're now recommending us to your friends :-)

Kind regards, Eclipse team

Valutata 5 stelle su 5

Fast delivery

Fast delivery, correct items - great!

22 aprile 2017
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Risposta di Eclipse Computers

Hi Daniel, thank you for the 5* review :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Eclipes Staff are brilliant, especially Lee...

Every single time I go to Eclipse computers, not only do they help me find the right equipment/component to buy for the best price, they offer me different deals, I have been going there for years now, since my accident I ended up in a wheelchair, so turning to computers to earn a living, meeting a very clever guy there called Lee, he has helped me so much, I have picked his brain every time I've gone in there I've gone to see Lee to ask for his advice, I now am able to teach computers to others. So big Thank You Lee, you have been a big inspiration to me. Eclipse have all you need in computers, printers, you name it they've got it, & if they haven't they can get it for you. Oh by the way! all the staff give advice, I just get on so well with Lee...

Thank you to ALL the staff at Eclipse Computers... Stevie Baby...

21 aprile 2017
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Risposta di Eclipse Computers

Hi Stevie, thank you for leaving us such a detailed review of your experiences with Eclipse over the many years you have shopped with us, we appreciate your kind words :-)

Best wishes, Eclipse Team

Valutata 5 stelle su 5

great price

great price, fast delivery.

20 aprile 2017
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Risposta di Eclipse Computers

Thank you :-)

Valutata 2 stelle su 5

After purchasing a £800 computer and …

After purchasing a £800 computer and waiting a week while paying £10 next day delivery, then phoning up for an idea on delivery time when the week was up they tell me im not getting it on that date specified and will take yet another week because of parts..a week later after receiving said computer there was no operating system on it so had to purchase a copy on top...while paying £10 delivery for two weeks..My son bought
a £600 computer from elsewhere which had windows re-installed got it the next day..and a friend just bought a new computer today from pcworld for £800 and came preinstalled too..If i hadnt of phoned up on the first week i wouldnt of found out we werent getting it until it hadnt been delivered..TERRIBLE!...buy elsewhere..

15 aprile 2017
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Risposta di Eclipse Computers

Thank you for taking the time to leave us a review, we value all reviews good and bad and on this occasion our service to you was not to our normal high standard.

Your order was indeed delayed due to stock issues and we failed to notify you of this issue as we should have. However when we realised that this was the case we did upgrade the components to a higher specification that were in stock and also upgraded your delivery to a premium Saturday delivery all free of charge. On the subject of Microsoft Windows we offer systems with Windows and without Windows so it is up to the customer to select which one they require.

Also on the subject of comparing our system to other systems you have to take into consideration the specification of the system to ensure that it a fair price comparison. We have been established in business for some 20 years and we offer some of the lowest prices in the UK so I would be very surprised if the other systems are of the same specification and quality as ours. Finally let me take this opportunity to offer our sincere apology for not giving you our normal high standard of service to you on this occasion.

Regards, Eclipse team

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