Eclipse Computers Recensioni 

332
TrustScore 4 su 5

3,8

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Valutata 1 stelle su 5

Completely agree with all the negative reviews . People who are happy clearly haven't opened up their computers to see they've just put whatever the hell they want in there without your permission. S... Leggi di più

Valutata 5 stelle su 5

So I suggested a website improvement for their revamped website (mobile phone site didnt have sort by price). And to my surprise they chose my suggestion and 2 other peoples to improve their site. Whi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered an item which I hadn't realised was out of stock, enquired about and cancelled the order via email. Extremely hassle free and excellent response times. While I cancelled my order in this ins... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought my entire gaming pc from here, case, GPU the lot. They were helpful and also told me about any configuration problems i might have, trying to add FM2 chips to AM3+ boards (Dodged a bullet t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di computer e accessori
  2. Negozio di computer
  3. Azienda di software

Informazioni su Eclipse Computers

Informazioni fornite da varie fonti esterne

The leading independent Computer hardware distributor in the UK.

We stock a wide range of Computer Hardware at our large showroom in Coventry where our friendly and helpful staff can help you choose the right components. These can be used to upgrade your existing PC or build a whole new one. If you don't fancy doing it yourself our highly trained technicians are always on hand to do the upgrades or builds for you, which in the last year alone have won 20 awards for outstanding systems.

With over 15 year of experience in the market Eclipse computers now also specialize in Laptop repairs and upgrades.

Our fully comprehensive website is also available for those who are not local and we are able to ship orders anywhere within the EU.

we also run competitions and update you on the latest news via our social media channels so make sure to check them out and drop us a like or follow :- https://twitter.com/EclipseComputer - @EclipseComputer https://www.facebook.com/eclipse.computers.co.uk/


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

332 recensioni

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3 stelle
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Come questa azienda usa Trustpilot

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3,8

Tutte le recensioni

(332)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The GO TO shop for PC enthusiasts

I bought my entire gaming pc from here, case, GPU the lot. They were helpful and also told me about any configuration problems i might have, trying to add FM2 chips to AM3+ boards (Dodged a bullet there), hugely reliable service, and with the lack of good old computer shops nowadays, an excellent range of products, for the budget upgrader, or the elite newer model enthusiasts. Would give 10 stars if possible.

Would give advice to update website to be more mobile friendly, but that doesn't change my very high opinion of you :)

11 febbraio 2017
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Risposta di Eclipse Computers

Hi there Tom thank you for purchasing your Gaming PC from Eclipse were glad to hear you received excellent technical feedback and service.

We appreciate your feedback on the mobile aspect of our website if you could please email us more information how we can make the mobile site better that would be much appreciated.


Kind Regards - Eclipse team

Valutata 5 stelle su 5

Quick and affordable.

Thoughtful too. They included a pack of Haribo, just because.

8 febbraio 2017
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Risposta di Eclipse Computers

Dear customer, thank you for shopping with us online, happy to hear that you enjoyed the free sweets with your order :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Can reccomend based on my experience

The price for the component was good, Website worked well and shipping was very fast.

6 febbraio 2017
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Risposta di Eclipse Computers

Thank you for shopping with Eclipse Computers and leaving us this fantastic review Eric :-)

- Regards, Eclipse team

Valutata 5 stelle su 5

Service excellent and efficient

From the time of placing order and delivery (which can I say was earlier than stated) everything was smooth

4 febbraio 2017
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Risposta di Eclipse Computers

Thank you for shopping with us Mrs Edgington we appreciate your custom and review

regards, Eclipse team

Valutata 5 stelle su 5

Great Service

I received great service from start to finish. It was good seeing the computer I eventually went for at the stand at i59 and Eclipse kept me updated throughout the build process.

Would recommend you.

28 gennaio 2017
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Risposta di Eclipse Computers

Hi PS, thank you for checking out our Gaming system range at Insomnia Gaming festival and placing the system order with us we're glad you're happy with your purchase and thanks again for the great review :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Great Service

We use regular for all our IT requirements, They they delivery all the time

28 gennaio 2017
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Risposta di Eclipse Computers

Thank you for the great review Daz and thank you for shopping with us over the years

Regards, Eclipse team

Valutata 5 stelle su 5

Very good service and polite staff.

A very enjoyable experience from them. They kept me up to date with everything and I managed to get the items cheaper than at other companies.

25 gennaio 2017
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Risposta di Eclipse Computers

Thank you for shopping with us James :-)

Regards, Eclipse team

Valutata 5 stelle su 5

Great service, good prices

I have used Eclipse Computers a couple of times recently. Their service has been exemplary and their products well priced. I will be using them again.

24 gennaio 2017
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Risposta di Eclipse Computers

Dear customer, thank you for shopping with us recently we appreciate your custom and kind words

regards, Eclipse team

Valutata 1 stelle su 5

2 months waiting

Some items were still to be delivered after 2 months of waiting.

18 gennaio 2017
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Risposta di Eclipse Computers

Apologies your order has been refunded it was an item we could not find with our suppliers we had emailed to ask if you wanted to choose an alternative product or cancel the order at the time of the order.

Regards, Eclipse team

Valutata 5 stelle su 5

computer

excellent service used in pass and used again no problems

17 gennaio 2017
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Risposta di Eclipse Computers

Hi Kevin thank you for leaving us a review and glad to hear that you're enjoying your new computer system :-)

regards, Eclipse Team

Valutata 3 stelle su 5

Perhaps I was just unlucky, or perhaps they assume a certain level of knowledge from their customers...

I ordered a gaming PC for the kids for Xmas on December 22nd and was told, I think perfectly reasonably, that it wouldn't be built until after Xmas; the week between Xmas and New Year as their suppliers would be on holiday. In retrospect this should've set alarm bells ringing, as Eclipse are what I would call a PROPER computer shop, and what PROPER shop doesn't keep an adequate amount of parts in stock? Anyway, I had a phone call saying that the tower and the motherboard were out of stock so it would be delayed... We picked a different tower and were happy to wait for the correct motherboard. However when the motherboard turned up the graphics card was now out of stock! After a lot of complaining about the extra delay they gave me the next model graphics card up, which was very good of them...
At every step of the order process I made a big point of saying that I have minimal knowledge of PCs and I was in the sales guy's hands regarding the specs and build. I use a Chromebook regularly and haven't touched windows since XP was current. I thought that the sales guy would have realised from that statement alone that my knowledge of PCs is minimal, and I even said that that's why I trusted a specialist rather than a big chain like PC World...
Imagine my surprise, therefore when 1. My monitor came without a cable to connect it to the PC (It had a VGA lead, the PC had no VGA input!), so it was off to Maplins for a HDMI lead... 2. The monitor had no speakers on it! Why would I ever presume that it would not make any sound? Perhaps silent monitors are the "In Thing" but why did the sales guy not jump at the chance to sell me some add-on speakers, or at least warn me? Oh well, back to Maplins I went for some speakers... Then 3. The PC wouldn't connect to the Internet. Having only had a laptop/chromebook I presumed that PCs would also have wireless built in. Again, having stressed the point that I don't have a working knowledge of PCs how did I not get at least offered a wireless card in the spec? I didn't even realise that PCs without built-in wireless connectivity even existed! I couldn't face a third trip to Maplins so picked up a wireless network connector from Argos...
I've saved leaving a review for a couple of weeks so I can see how the PC performs, and I can say that it works perfectly and the kids can play all the games that they want with an excellent frame rate and excellent graphics. The spec is excellent for the price and I have happy kids, although I'm still recovering from all the overtime I did to buy it in the first place!
When I picked it up (ie before I knew about the monitor/networking issues) the sales guy was genuinely apologetic for the delay but gave me a "TrustPilot" card and said that although my experience hadn't been the best they'd still appreciate an honest review. I thought that said a lot about their interest in their customers and should certainly be commended.
I really cannot fault the quality of their work at Eclipse but sadly the delay and the 3 unnecessary trips to buy extras have left a bad after taste. Was I just unlucky, or do they assume a degree of knowledge on the part of their customers? The kind of knowledge that says PCs do not regularly come wireless-ready like a laptop does, and that monitors are silent! I went there because they're the experts in their field but left feeling let down at best, and made to feel stupid at worst.

16 gennaio 2017
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Risposta di Eclipse Computers

Thank you leaving us a review in regards to your experience while shopping with us for a computer system.

Generally speaking we try and let the customer decide on what they require as we do not want to come across as trying to up sale or pressure sell goods that the customer may not want to buy or spend money on. However it seems on this occasion we should have advised more and therefore we shall review our selling practices to ensure that staff are trained better to ensure that we can distinguish between being informative and advise customers without coming across as heavy-handed sales staff.

Many thanks for the honest review and it’s great to hear that your children are happy with the computer system.

Kind regards, - Eclipse team

Valutata 4 stelle su 5

Good service for good prices

Although they didn't have all that I have searched for to buy, their prices are the best I've found online. If there are any problems, they call you and correct it even if it's at their loss. I always check eclipse when I need pc items. Keep it up eclipse 👌

15 gennaio 2017
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Risposta di Eclipse Computers

Due to having good prices we have a high turnout of stock which means we don't always have everything available, but thank for you shopping with us and leaving us this great review :-)

Regards - Eclipse team

Valutata 5 stelle su 5

Great Service!

Fantastic speedy service.

14 gennaio 2017
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Risposta di Eclipse Computers

Thank you for the great review Rod :-)

regards, Eclipse team

Valutata 4 stelle su 5

Decent customer service

Ordered motherboard with next day delivery. Didn't get it until 2 days later but that was down to the courier DPD not Eclipse.
Product is fine, customer service were decent when I informed them of the poor service by DPD

13 gennaio 2017
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Risposta di Eclipse Computers

Hi Gary, sorry to hear about your experiance with DPD delivery thank you for the review

Regards - Eclipse team

Valutata 5 stelle su 5

Good price & service

I ordered a PC case. I received an email & SMS from DPD confirming the delivery time, and a phone call when at the address. Other companies have a lot to learn from this.
The case was in excellent condition and works fine.
Would use again & recommend.

10 gennaio 2017
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Risposta di Eclipse Computers

Dear customer, thank you for shopping with Eclipse Computers and leaving us this fantastic review :-)

- Regards, Eclipse team

Valutata 5 stelle su 5

Great service

Always a risk when you use a company for the first time but the service was great delivery was quick wouldn't hesitate to use again.

10 gennaio 2017
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Risposta di Eclipse Computers

Hi Craig thank you for taking the plunge and shopping with us for the first time ,thank you for that & the great review hope to serve you again soon

regards, Eclipse team

Valutata 5 stelle su 5

Great product and delivery

Was very happy with the condition the product arrived in and the condition of the product itself.

7 gennaio 2017
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Risposta di Eclipse Computers

Thank you for the great Review Tom :-)

regards, Eclipse team

Valutata 5 stelle su 5

File restoration and omputer repairs

A first class service for the file restoration and setting up the computer after botched repair elsewhere. I would recommend Eclipse computers for any computer problem. You will get a first class no nonsense service at a fair price.

7 gennaio 2017
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Risposta di Eclipse Computers

Hi Jon, thank you for using our in store repair services were glad to hear you were given an excellent service by the technicians

regards, Eclipse Team

Valutata 3 stelle su 5

order delay

order was meant to ship from the 4th but has been delayed to the 6th, but really good price for the package. thanks

5 gennaio 2017
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Risposta di Eclipse Computers

Thank you for your review, we do try to get stock out quicker but due to it being a special order item around this time of year when it gets busy unfortunately we have not been able to for fill this order in a reasonable time period and apologise for this

Regards, Eclipse Team

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