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Valutata 2 stelle su 5

This is a review on a product that was recently purchased on Ebonyline and the handling of receiving a suitable solution. Ebonyline didn’t want to refund the full amount for this item to the original... Leggi di più

Valutata 2 stelle su 5

My first order I returned three wigs that had been tried on and they accepted the returns. I've always used new wig liners just like I do if shopping in-person. My second order, one wig didn't look li... Leggi di più

Valutata 1 stelle su 5

Package never came. I am pretty sure a delivery driver stole or lost it and deceptively marked it as delivered. When I told them this they offered zero assistance. I’ve been ordering from them for y... Leggi di più

Valutata 1 stelle su 5

EbonyLine has TERRIBLE customer service. You may or may not receive your order. They offer a $4.99 flat shipping rate…but choose the $11.99 USPS shipping automatically as you place your or... Leggi di più

Dettagli dell'azienda

  1. Negozio di prodotti per capelli

Informazioni fornite da varie fonti esterne

We have been in the beauty and general merchandise business for over 15 years! Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise.


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

2K recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(2326)

53 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Zahid was amazing I helping me get my…

Zahid was amazing I helping me get my order straightened out. Though my items were out of stock I was able to pick similar items to replace them!

19 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Elizabeth Day, I am glad Zahid was able to take care of you. We love to hear from our satisfied customers.

Valutata 5 stelle su 5

I really love the company is very…

I really love the company is very convenient for me to shop from online. The prices are very nice.

10 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Consumer, Thank you for taking the time to share your positive feedback! It means everything to us!

Valutata 1 stelle su 5

Be very careful…

I think this is a scam I tried to order and they confirmed my item it was a go until I realized that it was no delivery date so I had to email them back on my order to tell me it would be delayed so I was getting my bank involved. Be careful with this company.

13 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

I apologize for the trouble you have experienced. We can further assist you. Please contact us through email at ask@ebonyline.com or through live chat located on our website. We will be more than happy to assist you and provide you with the correct information for your order.

Valutata 5 stelle su 5

Well pleased with my purchase!

I searched for a site that sold my twist hair for months since the local beauty supply that sold it went out of business. I found ebonyline.com and was skeptical as I read positive and negative reviews. I decided to place an order. I communicated with Zahid in the process and he assured me my order would come. Well, I received it today and was very happy that it was exactly what I wanted. I will definitely order again so I can stock up now that I know they are legitimate!!!

17 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Ty Johnson, I am glad Zahid was able to take care of you. We love to hear from our satisfied customers.

Valutata 1 stelle su 5

I have tried to reach out to this…

I have tried to reach out to this company about my order I ordered some wigs and I have not heard from this company. they did send me my receipt after I ordered I tried to track my order i was not able to track it. Can you please help me get in contact with this company to see if this is a scam thank you so much for your time.

15 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

I apologize for the trouble you have experienced. We can further assist you. Please contact us through email at ask@ebonyline.com or through live chat located on our website. We will be more than happy to assist you and provide you with the correct information for your order.

Valutata 5 stelle su 5

This is my second purchase from…

This is my second purchase from Ebonyline, love the selection. They always have what I need when other beauty supply stores don’t and there affordable too compared to my local area. The shipping was pretty fast and the customer service was great. They responded quickly, Larissa informed me of my shipping time. So glad my package arrived right when I needed it. Thanks again! 🫶🏼

11 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear CSB, Thank you for taking the time to share your positive feedback! It means everything to us!

Valutata 5 stelle su 5

Tiara Collins Order number: 1818270

Tiara Collins, Order number: 1818270

Ebony line has been a reliable source for me for the past 10 years. I have always found the best prices, great communication with customer service such as, Larissa, and a large selection of options. They always send emails giving you update son your package. They are professional and timely.

14 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Empress Anurakti, I am glad Larissa was able to take care of you. We love to hear from our satisfied customers.

Valutata 5 stelle su 5

Very beautiful hair

Very beautiful hair. I Love it !!

26 giugno 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Lisa, We thank you for sharing this positive feedback, we love to hear from our satisfied customers.

Valutata 5 stelle su 5

Thank u ms Larissa for ur help

Thank u ms Larissa for ur help! Shop ebonyline!

12 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Nicole, Thank you for taking the time to share your positive feedback. I am glad Larissa was able to take care of you.

Valutata 5 stelle su 5

Excellent merchandise

Excellent merchandise, wigs are so elegant! The waiting time is what takes long, but all worth the wait. They advise you if they don't have it in stock, how long till your receive it. The WIGS are very manageable, and nice,

12 giugno 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Myrna Pacheco, Thank you for providing your positive feedback. We thank you for being a valued customer!

Valutata 1 stelle su 5

the hair is harsh

the hair is harsh. i tried to return it. 20% restocking fee. also for the price paid, i think i will stick with glamourtress. much better pricing and products

10 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Exceed expectations FOR SURE

Exceed expectations FOR SURE, Reply was quick and clear LOVE IT!!!

10 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Armoni, Thank you for providing your positive feedback. We thank you for being a valued customer!

Valutata 5 stelle su 5

Just the service and quality of the…

Just the service and quality of the merchandise the delivery is very good I'm just a happy customer also I must mention Zahid the customer service representative he's very professional and kind.

5 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Karen, I am glad Zahid was able to take care of you. We love to hear from our satisfied customers.

Valutata 5 stelle su 5

Great hair

Great hair. Always have many options never have had any issues with orders. I love when they have shipping discounts. ZAHID was great in helping.

4 luglio 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Meka, We thank you for sharing this positive feedback, we love to hear from our satisfied customers.

Valutata 5 stelle su 5

The wig I ordered was just as…

The wig I ordered was just as advertised, quick shipping, great online experience.

15 giugno 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Alisa, Thank you for taking the time to share your positive feedback! It means everything to us!

Valutata 5 stelle su 5

Great for beginners

I love the hair so much, it was easy to pluck, easy to comb out and kept the curls in for WEEKS! Will definitely be buying another.

26 giugno 2023
Non scritta su invito
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Risposta di Ebonyline.com

Dear Tamari Palmer, We thank you for sharing this positive feedback, we love to hear from our satisfied customers.

Valutata 5 stelle su 5

Best hair products all around. I actually order all my hair products…

I actually order all my hair products from Ebonyline because of the prices, variety and the quality of the products. I always recommend this website to my friends. I’m super pleased with their policies and customer service. Special thanks to Larissa for her excellent customer support.

28 giugno 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Connie, I am glad Larissa was able to take care of you. We love to hear from our satisfied customers.

Valutata 5 stelle su 5

This company is awesome

This company is very prompt and professional when answering questions and keeping you updated with your order. Zahid was very patient and was very quick with response, not only that but Zahid helped me to make sure my order was correct and even switched out a few items for me without any problems.

26 giugno 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Deborah Porter, I am glad ZAHID was able to take care of you. We love to hear from our satisfied customers.

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