Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

This is a review on a product that was recently purchased on Ebonyline and the handling of receiving a suitable solution. Ebonyline didn’t want to refund the full amount for this item to the original... Leggi di più

Valutata 2 stelle su 5

My first order I returned three wigs that had been tried on and they accepted the returns. I've always used new wig liners just like I do if shopping in-person. My second order, one wig didn't look li... Leggi di più

Valutata 1 stelle su 5

Package never came. I am pretty sure a delivery driver stole or lost it and deceptively marked it as delivered. When I told them this they offered zero assistance. I’ve been ordering from them for y... Leggi di più

Valutata 1 stelle su 5

EbonyLine has TERRIBLE customer service. You may or may not receive your order. They offer a $4.99 flat shipping rate…but choose the $11.99 USPS shipping automatically as you place your or... Leggi di più

Dettagli dell'azienda

  1. Negozio di prodotti per capelli

Informazioni fornite da varie fonti esterne

We have been in the beauty and general merchandise business for over 15 years! Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise.


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(2326)

55 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

LARISSA is the best!!

Ebonyline has a wide range of products. Larissa is awesome! She responds to emails quickly, she gets orders out in a very timely manner, and she is professional and kind. I shop at Ebonyline because of Larissa's outstanding customer service. Thank you, Larissa.

13 settembre 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Kingdom Girl, Thank you for taking the time to share your positive feedback! It means everything to us!

Valutata 5 stelle su 5

Five stars!!!!!

This is my favorite company to order from. They have the best prices, good selection of the most current styles and excellent customer service, especially Zahid. I will always be a customer!

5 settembre 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Melanie Stanley, Thank you for taking the time to share your positive feedback. I am glad Zahid was able to take care of you.

Valutata 5 stelle su 5

Amazing company

Amazing company! I had several questions in regards to a product I was interested in as a gift for a family member. Larissa was an amazing help and was able to take good care of me. 10/10 experience.

31 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Brandon, We appreciate your honest review. We are glad Larissa was able to assist you with your order. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

They are accurate fast one of the best…

They are accurate fast one of the best online shopping hair site that is very reliable! Thanks to the help of ZAHID also with recently helping me on a update it’s always a great experience with this site!

28 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Dewayna Bolden, I'm glad Zahid was able to take care of your order. Thank you for taking the time to share your positive review!

Valutata 5 stelle su 5

Re-ordering is E-Z

Reordering is a snap! Just View previous orders and click on reorder! Love this site and the crochet I like is always in stock!

18 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Janet Wilson,
Thank you for providing your positive feedback. We thank you for being a valued customer!

Valutata 5 stelle su 5

1st Time Buyer, CA

As a first time buyer, I was mortified when a weird computer gliche doubled my order and charged my credit card. However, after discovering the error, Ebonlyline via CHAT provided all the info I needed for a full refund. Thank you, Ebonyline.com

23 luglio 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear MD,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

thanks Mahaz for speedy service

12 aprile 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Vernell Johnson,
We appreciate your honest review. We are glad Zahid was able to assist you with your order. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

Zahid was very helpful ,for reaching …

Zahid was very helpful ,for reaching out concerning my order I enjoying shopping at ebonyline.com

5 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Kimmie, I'm glad Zahid was able to take care of your order. Thank you for taking the time to share your positive review!

Valutata 5 stelle su 5

I ordered the bossi boss clip ins and…

I ordered the bossi boss clip ins and after I purchased the times. I received a email stating that my items we’re sold out. I spoke with Larssa for an alternative options and she was very helpful.

9 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Shakira Pearyer, Thank you for taking the time to share your positive feedback! It means everything to us!

Valutata 5 stelle su 5

Only website I use

Only website I use. Best quality great prices and fast shipping. Customer service is great too. I was helped by Larissa on an online order and she was great!

9 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear The Real Marisol SFV, We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

Quality Service

Larissa provided a wonderful customer service experience. They were always prompt to attend to my order inquiries, and were willing to assist even when they didn't have my order in stock.

7 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear GO,
Thank you for taking the time to share your positive feedback. I am glad Larissa was able to take care of you.

Valutata 1 stelle su 5

Poor Business

I ordered a 100 percent human hair wig. The wig that I received wasn't human hair at all. They didn't issue me a refund because the wig was taken out of the package. You can't speak to a live person over the phone. I will never order from them again.

1 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Lisa Melton, I am sorry to hear your experience with us has not been great. Please reach out to us directly for further review.
ask@ebonyline.com

Valutata 5 stelle su 5

Customer service never fails

Customer service never fails. Email responses are quick and they are always helpful.

2 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Tafrenshea South, Thank you for providing your positive feedback. We thank you for being a valued customer!

Valutata 5 stelle su 5

The engagement at every stage of the…

The engagement at every stage of the transaction. It was awesome 👍. When there no preferred wigs in stock I was notified in good time so that I can make a decision.

30 luglio 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Mwaka, We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

Ebonyline purchase

I was kept up to date on my purchases every step of the way. Zahid displayed excellent customer service by being very helpful, polite and communicated very well.
I was encouraged by Zahid's level of customer service.
I even received my purchase in good time. I would recommend Ebonyline and Zahid to my friends and family members.

20 luglio 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Micehelle Ferguson, We appreciate your honest review. We are glad Zahid was able to assist you with your order. Thank you for shopping with us and being a valued customer!

Valutata 5 stelle su 5

Great experience with Ebonyline

Item was as described
Looks good right out of the box. Delivery was as expected.

1 agosto 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Robin, We are glad your order was delivered in a timely manner. We thank you for taking the time to share your experience!

Valutata 1 stelle su 5

Worst customer service

Larissa and Zahid provided the absolute worst customer service experience. I ordered 4 items from EbonyOnline. Company did not contact me to let me know 2 of the items were out of stock. I emailed to follow up, and they informed me only 2 out of 4 were available. Got on the chat. Larissa logged me out two times in less than 10 minutes before we could conclude the conversation. On the 3rd login, Zahid got on too and told me to get lost. As a first time customer, the experience was a bummer. Please do better. Rather than luring customers to provide 5-star review for $10.**, maybe it is better to actually provide a decent customer service.

27 luglio 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Ade, I apologize for the trouble you have experienced. We can further assist you. Please contact us through email at ask@ebonyline.com or through live chat located on our website. We will be more than happy to assist you and provide you with the correct information for your order.

Valutata 4 stelle su 5

Found a great price for the hair I…

Found a great price for the hair I wanted, unfortunately, I received an email stating it was out of stock. I communicated via email w/Zahid who appeared to be professional and accommodating as I was refunded my money. Will shop here again in the near future!

16 luglio 2023
Non scritta su invito
Logo di Ebonyline.com

Risposta di Ebonyline.com

Dear Yolana Webb, I'm glad Zahid was able to take care of your order. Thank you for taking the time to share your positive review!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più