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Dyno-Rod - Plumbing Staffordshire Recensioni 

206
TrustScore 4.5 su 5

4,4

Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ Stafford, Staffordshire, GB


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Valutata 5 stelle su 5

Not only did the Dyno crew fix the water leak on my driveway, they ensured all wet clay was disposed of and replaced first with sand, to blanket my water pipe, and then 20 sacks of soft sandy gravel t... Leggi di più

Valutata 5 stelle su 5

JOB WELL DONE Lee was very helpful since the first call to stop the leak which developed to be from a tank that was as old as the earth itself. He measured the tank and came back with his colleagu... Leggi di più

Valutata 5 stelle su 5

Well I can't believe today, firstly Dino rod came out to do a repair through British gas which was great thanks. I just happened to say to the man from there do you fit toilets, he said we cer... Leggi di più

Valutata 5 stelle su 5

Had a few issues that required attention. A leaking bath mixer tap and two toilet cisterns that hissed when flushed, taking longer than usual to fill up. Tried to get a local plumber but they class t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Idraulico
  2. Servizio di drenaggio

Scritti dall'azienda

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Informazioni di contatto

  • Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ, Stafford, Staffordshire, Regno Unito

  • 0133 289 7819

4,4

Eccellente

TrustScore 4.5 su 5

206 recensioni

5 stelle
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4,4

Tutte le recensioni

(206)

8117 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Brilliant service fast efficient and…

Brilliant service fast efficient and professional !! Highly recommended . Kate , Chris and Adam all were a great help

27 settembre 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Wayne ,

We appreciate you sharing your feedback! We're happy to hear that the service was fast, efficient, and professional. Thank you very much for recommending our company!

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

recommend Needed toilet replacing asap…

recommend Needed toilet replacing asap as only one in the house these guys did a brilliant job within a couple of hours would highly recommend this company.

21 agosto 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Hazel Beech,

We appreciate your recommendation and are happy we could replace your toilet quickly. It's great to know we provided a brilliant service within hours!

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

From start to finish 100%

From start to finish 100%
Dyno-Rob are far more than just another company.
Fast reliable and the staff are knowledgeable.

15 agosto 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Roger,

We're happy to hear that you had a 100% positive experience! It's great to know our team's knowledge and reliability stood out to you. Thank you for your feedback.

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

A and M

Adam and Macaulay gave us a lot of confidence as we were worried about the leak in our tank. They have done a great job and are to be congratulated on the way they carry out their work.Well done.

29 luglio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Colin Ringer,

We appreciate you sharing your feedback. We're happy to hear that you felt reassured by the team and that they completed the job to a high standard.

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

Very good

Dyno-Rod responded very quickly to my enquiry and came and got the job done quickly as well, a really good experience, I would definitely use them again.

28 luglio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Sam Morris,

We appreciate you taking the time to share your feedback. We're happy to hear that our team responded quickly to your enquiry and efficiently completed the job. We value your recommendation!

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

Radiator replacements

The two plumbers were very pleasant - and very professional. Two radiators replaced without any problems. I was ompressed.

25 luglio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Mr Holden,

We appreciate you sharing your experience! We are happy to hear that you were impressed with our team and their professionalism when replacing your radiators.

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

Excellent, highly recommended

Prompt efficient service. Good communication, informed of progress and next steps along the way. Helena was excellent, neat tidy job, and checked everything was working before she left. Highly recommended.

15 luglio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Ann Cysewski,

We're happy to hear about your positive experience! It's great to know you received prompt and efficient service, with clear communication throughout the process. We appreciate your recommendation and are grateful for your feedback.

Best wishes
Emma
Dyno-Rod

Valutata 5 stelle su 5

Engineer called before to confirm time

Engineer called before to confirm time. Very polite. Checked issue and instruct me how to handle it. No time wasting.

4 giugno 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We're happy to hear that the engineer was polite and efficient, providing helpful instructions promptly. We appreciate you taking the time to share your positive experience!

Valutata 3 stelle su 5

It was lovely to see a young lady in…

It was lovely to see a young lady in this profession we need more. She did a thorough check and concluded my pipes are blocked and needs a good flush . She explained everything she needed to do to see if there was an actual leak. Luckily there isn't but need the right team to come and unblock it for me. She contacted her office and straight away I have an appointment the next day .. hopefully I will be able to use my shower again .

15 maggio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We appreciate you taking the time to share your experience. We're glad to hear you had a positive interaction with our team member. We strive to provide excellent customer service and are pleased that she was able to explain the situation clearly and schedule a timely appointment for you. We understand the inconvenience of a blocked pipe and hope the issue is resolved quickly.

Valutata 5 stelle su 5

Dyno rod never disappoints

Dyno rod never disappoints. I will always use them for all my plumbing needs.

12 maggio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Thank you for your kind words and for choosing our services. We're thrilled to hear that you were satisfied with our work and that you plan to use us again in the future. We appreciate your trust and loyalty.

Valutata 1 stelle su 5

Company charging for more hours than used

I was asked to prepay 2 hours work. The work only took 30 minutes so I called back in the interest of receiving the 2nd hour as a refund. The company told me that the plumber had been at my property for nearly 2 hours (which isn’t the case at all) and are refusing to refund. They are now telling me the £180 for 2 hours was just the “price of the job” which again isn’t what I was originally told. DO NOT PREPAY anything to DynoRod! Only pay upon completion!

7 maggio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We understand your frustration with the billing process and the discrepancy in the time reported. We value your feedback and will use it to improve our communication and ensure clarity for future customers. We apologize for any inconvenience this has caused.

Valutata 5 stelle su 5

Great engineer and good service

The engineer was knowledgeable and understood what I needed and he made the repair very quickly.
Very good service I was able to choose the dates (if not exactly the time!).
The repair looks great and functions as One would expect.
And I also have the peace of mind that it is a recognised national company

8 maggio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Thank you for taking the time to share your positive experience. We are delighted to hear that you were satisfied with the service provided. Our team is committed to providing high-quality service and we are grateful for your recognition. We are glad you found our engineer knowledgeable and that the repair was completed quickly and to your satisfaction. We appreciate your trust in our company and look forward to serving you again in the future.

Valutata 5 stelle su 5

Top job

Top job - as ever not as straightforward as should have been by plumber persevered and completed satisfactorily within the estimate time allowed. Very fair charge and excellent service from initial telephone contact through to hand over. Thoroughly recommend

22 aprile 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Thank you for your kind review and 5-star rating. We are pleased to hear that you were happy with the service and that the job was completed to your satisfaction within the estimated time. We appreciate your business and hope to see you again in the future.

Valutata 1 stelle su 5

Great care is advised

I will just describe the experience I had with no personal input for people to judge for themselves:
We saw some water coming from under the tiles in the kitchen. As such we contacted our emergency home protection and they arranged a visit with this plumbing company
A fellow turned up and looked briefly around and informed us that there is a leak from a pipe under the floor and that will need to be identified and the floor dug up and the pipe fixed
As such the company sent an estimate for the work needed to the insurance company
The insurance company refused to pay for the leak detection
As a result I have requested that the appointment is made and I will
Pay for the leak detection and the insurance will pay for the repair to the pipe.
I was promptly called by the plumbing company above and I was told that if the appointment is to happen I need to pay 420£ since the insurance will not cover. I did.
Another plumber came in from the same company and promptly informed me that in my type of house there are no pipes under the floor and as such the leak is coming from somewhere else and there is no need for underfloor detection
He removed the skirting under the kitchen units and he found stagnant water but no leak. He also said that this should have been done during the first visit.
I was advised to dry the water and see where and if there is a leak
Following the advice we identified the leak ourselves and this was fixed, it was a leak from the condensation pipe from the boiler.
When I contacted the company by phone the fellow at the other end, after listening to my story told me to send an email with my problem and gave me an email for a fellow who was talking in the background. I was disputing the charge of 420£ for a leak detection that was recommended but unnecessary and was not done anyway.
I have sent the email on the 20th February and no answer was received unto date
So in conclusion they identified a problem that was not there, they charged 420£ for a job that was not needed and was not done and after they ignored my concerns.
Thank you all for your time and be careful

20 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We understand your frustration with the experience you had. We value your feedback and will use it to improve our services. We are sorry to hear that you were charged for a service that was not needed and that your concerns were not addressed promptly. We will look into this matter further and take appropriate action.

Valutata 5 stelle su 5

Excellent Service from Dyno Plumbing

I recently had an issue with a water leak and decided to call Dyno Plumbing for help. From the moment I contacted them, I was impressed by their professionalism and prompt response. They scheduled an appointment quickly and the engineer arrived on time.

The engineer, Clive, was polite, friendly, and very knowledgeable. He explained the issue clearly and provided a solution that was both effective and cost-efficient. The whole process was smooth and hassle-free. Clive even took the time to answer all my questions and made sure I was satisfied with the work done at the time.

I highly recommend Dyno Plumbing for anyone in need of reliable and efficient plumbing services. Their team is professional, courteous, and dedicated to providing excellent service. I will definitely be using their services again

20 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Thank you for your kind words and for taking the time to share your positive experience with Dyno Plumbing. We are thrilled to hear that you were impressed with our professionalism, prompt response, and the expertise of our engineer, Clive.

We strive to provide our customers with exceptional service and are delighted to know that Clive's clear explanations, effective solutions, and friendly demeanor exceeded your expectations. We are committed to ensuring that our customers are satisfied with the work we provide and appreciate your feedback.

Valutata 5 stelle su 5

Small leak on downstairs loo

Small leak on downstairs loo. Fixed by the engineer within a short time. Very polite and efficient engineer.

24 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We appreciate you taking the time to share your positive experience. We're glad to hear that the engineer was able to resolve the issue quickly and efficiently. We strive to provide excellent service and are pleased to know that you were satisfied with the engineer's professionalism.

Valutata 5 stelle su 5

Excellent company

Couldn’t recommend this company enough. Came out within the hour after reporting a leak. Repaired within half an hour and very reasonably priced. I was advised by the very helpful plumber who attended on what to do to prevent it happening in future. Top company*****

21 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We are so pleased to hear about your positive experience. We strive to provide prompt and efficient service, and it's wonderful to know our plumber was able to resolve your issue quickly and provide helpful advice. We appreciate your kind words and will share your feedback with our team.

Valutata 1 stelle su 5

What an aweful experience

What an aweful experience! After spending 8 hours waiting for Dynorod I rang customer service to be told the job had been cancelled! No one knew why. I demanded to speak to a manager who wanted me to wait another week I demanded a visit the next day. Next day the plumber arrived and said we needed a part he would get back to us. No one got back after 4 days so I rerang the manager who finally got the booking arranged. The actual plumber who did the job arrived as arranged and did a good job.
Dynorod is owned by British Gas who told us to use Dynorod. The Dynorod customer service was aweful I wouldn’t use this company again!

6 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We understand your frustration with the experience you had. It sounds like you encountered several challenges with our service, including communication issues and delays. We apologize for the inconvenience this caused. We value your feedback and will use it to improve our processes and ensure a more positive experience for future customers.

Valutata 5 stelle su 5

Excellent service so far

Clive was brilliant in finding the source of our leak - he's coming back to fix the issue next week. He's professional, friendly and helpful

12 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

We're so glad to hear that you had a positive experience with Clive. It's wonderful to know that he was able to find the source of your leak and that he's coming back to fix it. We appreciate your kind words about his professionalism, friendliness, and helpfulness.

Valutata 5 stelle su 5

Fast friendly service

Fast friendly service, fixed an issue with our toilet in no time at all! Thanks John!

11 febbraio 2025
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Risposta di Dyno-Rod - Plumbing Staffordshire

Thank you for your kind words! We're thrilled to hear that you were happy with the service you received. We strive to provide fast and friendly assistance to all our customers. We appreciate you taking the time to share your positive experience.

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